It was a two part interview. one with HR then a manager in your area of application. The second interview has two people from the company in it. Mine was a telephone interview so it had two people on the line. But overall not a difficult interview
The interview was formatted using STAAR Questions. They only asked behavioral questions. 2 different interviews total. One with a recruiter and then one with a team member. Decision came after.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer
I applied online. The process took 1 day. I interviewed at USAA (San Antonio, TX) in Dec 2018
Interview
I was called into the main office for an interview, it was supposed to be with two managers but only one showed up. They asked standard questions about my background and my knowledge of insurance and claims.
I was told I would hear from the recruiter wihtn 5 days but I got the call the next day with an offer.
Interview questions [1]
Question 1
Tell us about a time when you had to make a difficult decision and how did you navigate the process