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      USAA

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      Customer Service Insurance Sales Interview

      Dec 26, 2023
      Anonymous employee
      San Antonio, TX

      Other Customer Service Insurance Sales Interview Reviews for USAA

      Customer Service Insurance Sales Interview

      Jan 5, 2024
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at USAA (San Antonio, TX) in Dec 2023

      Interview

      Contacted by recruiter for 30 minute phone interview, offered to move forward to interview with hiring manager the following week via 45 minute Zoom Meeting. When interviewing with hiring manager, asked S.B.O. (Situation/Behavior/Outcome) Interview Questions — Was told I will hear back from my recruiter with news within 3-5 business days via phone call.

      Interview questions [1]

      Question 1

      Tell me about a time you were faced with a difficult task and how you overcame it? Situation? Behavior? Outcome?
      Answer question
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Dec 2023

      Interview

      I first had a phone interview with the recruiter. She made sure I would be a good fit for the position. She then set up a zoom meeting with the hiring manager. That interview was a little tough. I had to dig deep for the situation questions. Overall thought it was a great experience, and I learned a lot. Both representatives were very nice and easy to talk to.

      Interview questions [1]

      Question 1

      Name a time when I was able to persuade someone to keep a policy that they wanted to cancel.
      Answer question