I applied through an employee referral. The process took 3 weeks. I interviewed at USAA (Phoenix, AZ) in Mar 2022
Interview
The interview process was relatively average in difficulty. I must say that my interviewer did make it more comfortable which help me get through as I was very nervous though
Interview questions [1]
Question 1
One of the questions that they asked me was to give them a scenario of a time that I went above and beyond to help a customer or settle a dissatisfied customer.
I applied online. The process took 1 week. I interviewed at USAA (Tampa, FL) in Sep 2025
Interview
They made me take a 30 minute long assessment after submitting an application. It was not relevant to the position at all. In the end, it was a huge waste of time and there was no further consideration given.
Interview questions [1]
Question 1
Out of these 3 attributes, which best describes you.
This was a very quick and easy process, interview was done in two parts. First interview was an introduction to the company and second interview was to get to know you better and see if you line up with their values.
Interview questions [1]
Question 1
What are times where you had to deal with difficult customers?
I applied online. The process took 1 day. I interviewed at USAA (Chesapeake, VA) in May 2024
Interview
Just say I was over qualified. The people were dressed as if they were at a swap meet. The office was small, just not anything I expected. The interviewer only spoke of occurrences if you were late! Micromanagement City