I applied online. The process took 1+ week. I interviewed at Unum (Phoenix, AZ) in Apr 2019
Interview
The hiring and interview process was done over webcam and if could not have been more seamless. Convenient and well organized. I felt confident and well prepared for what to expect and I was not disappointed.
Interview questions [1]
Question 1
The interviewers asked me about struggles and difficult situations that I’ve had to overcome in previous roles.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.