Unum Interview Questions | Glassdoor

Unum Interview Questions

Updated Apr 25, 2018
245 Interview Reviews

Experience

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Candidate Interview Reviews

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  1.  

    Contact Center Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    The whole process was fast, but it was a difficult interview. I would strongly recommend researching the STAR method. That is their bread and butter. Also make sure you are decent at simple math.

    Interview Questions


  2.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Unum.

    Interview

    Received an email to schedule phone interview about 3 weeks after applying. There was first a phone interview and then a video interview with 2 hiring managers. Received offer the day after the video interview.

    Interview Questions

    • Basic questions about past work experience and why you feel you are a good fit for the company. On the second (video) interview, there is also a role play call.   1 Answer
  3.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Unum.

    Interview

    it Takes a while after applying to get contacted for an interview however, once you are contacted you’re provided the oppprtunity to first job shadow which I found convenient. After the shadowing opportunity a face to face interview is scheduled using behavioral style interviewing.

    Interview Questions

    • Behavioral style interview but applicants are informed beforehand   Answer Question

  4. Helpful (3)  

    Customer Service Specialist Interview

    Anonymous Employee in Portland, ME
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Unum (Portland, ME).

    Interview

    It was a great process. It started with a phone interview with a staffing specialist and after that was done I had an in person interview with the hiring manager and also the operations manager. It was a relaxed feeling for the in person interview.

    Interview Questions


  5.  

    Remote Customer Service Specialist Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Unum (Charlotte, NC) in April 2018.

    Interview

    The process was quick. It started with the initial email to set up a phone interview. Phone interview lasted about 20 minutes. Then I passed onto the virtual interview which lasted about an hour. And I received a call less than an hour later from the recruiter Calle being offered the position.

    Interview Questions

    • Name a time you had a difficult/irate customer and how you handled the situation?   Answer Question

  6. Helpful (1)  

    Customer Specialist I Remote Interview

    Anonymous Interview Candidate in Bangor, ME
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Unum (Bangor, ME) in March 2018.

    Interview

    First there was the online application, then the online assessment which takes about 1 hr. Then they will contact you if they like your answers. I waited for over 3 weeks, but finally got a call & email. First interview was by phone only. General questions, background. Got notified by phone call about 3 hrs. later to set up 2nd interview. Would be a 2 person panel interview with adobe chat/connect and your phone and webcam (Yes, a little out of touch with technology, but it works). Last1 1 hr. Behavorial STAR type questions and a mock customer service call (they give you the info-it was a hotel booking-pets-resort). The interviewer was really adamant about it being a work at home situation-can you handle not being able to instantly get answers, etc.. I had no problem since I've had my home business for over 5 yrs. They also really grill you on regular employment-if you left or were let go-why...even if an at-will state..they wanted answers. Said they would call within 1 week-either way.
    Got call-no offer. When I asked why-got some lame story about not having at home experience. Guess 5 yrs of working at home wasn't enough. Sorry that this company couldn't be a little more forthright in their answer-especially since they require it. Guess I dodge a bullet with Unum. Good luck to you though.

    Interview Questions


  7. Helpful (1)  

    Sales Consultant Trainee Interview

    Anonymous Employee in Portland, ME
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Unum (Portland, ME) in March 2018.

    Interview

    -initial phone call with sales recruiter
    -phone calls with two sales managers
    -RAC (Regional Assessment Center), 5 interview rounds with sales managers, and solo case study presentation in front of all the managers

    Interview Questions

    • -Why Unum?
      -Why sales?
      -Describe a time when you failed?
      -How would a friend describe you?
      -What drives/motivates you?
      -What are some of your best traits?   Answer Question
  8.  

    Intern Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Unum.

    Interview

    Behavioral Interview with two managers from different departments. They gave me a behavioral interview prep sheet before hand to prepare. Laid back atmosphere and comfortable interview setting. I got the job offer the next day.

    Interview Questions

    • If you were a toy what would be a characteristic to describe you?   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Macon, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Unum (Macon, GA) in March 2018.

    Interview

    The first initial call was quick but important questions were asked. The second interview was via video conference with two managers. I found it very enjoyable and they were pleasant to speak with.

    Interview Questions

    • What did I learn from a previous mistake?   1 Answer

  10.  

    CSR-1 Interview

    Anonymous Employee in Portland, ME
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Unum (Portland, ME) in March 2018.

    Interview

    Submit an application...if review goes well, receive and take an assessment. If you pass that, you will get a phone interview with a Staffing Specialist. If you pass that, you will have a Video Interview with 2 Hiring Managers.

    Interview Questions

    • Tell us about a difficult Customer you once had and how you handled that situation.   1 Answer

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