Unum Reviews | Glassdoor

Unum Reviews

Updated January 12, 2018
458 reviews

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3.7
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Rick McKenney
9 Ratings

458 Employee Reviews

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Pros
Cons
  • difficult work life balance at times (in 9 reviews)

  • Upper management does not connect with employees often or well (in 13 reviews)

More Pros and Cons

  1. "Contact Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time (More than a year)

    Pros

    Nice benefits, work from home opportunities, large company with many advancement positions. Unum does take employees feedback and has a lot of resources available. CCRS is a great investment.

    Cons

    The amount of calls is insane. There have been 20-40 minute wait times consistently for callers. Unums systems for managing and viewing claims are ridiculously outdated and the amount of systems required results in a decrease in service levels. I wish unum would do more with it’s huge IT department to integrate its systems but a new system with a vendor was just launched this week. Definitely moving in the wrong direction. If the systems were more user friendly training would be able to cover more information, possibly be shorter, and it might allow unum to hire seasonal temps for when it gets busy to respond to the ridiculous call volumes.

    Advice to Management

    There are so many limitations to navilink, bas, etc if you consolidated the systems you wouldn’t have to have such a separation and specification in skill sets which would improve the customer experience. Consult with a systems integration engineer I’ve seen databases accessed in intranet programs that consolidate all the necessary information into one program and that is a beautiful thing unum should strive for.


  2. "Great Workplace Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Benefits Specialist in Portland, ME
    Current Employee - Disability Benefits Specialist in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time (Less than a year)

    Pros

    Unum is a great place to work.

    Cons

    If you are working in benefits the workload is difficult and some of the conversations you have with claimants can also be difficult to have.

  3. "Good company, difficult work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Glendale, CA
    Current Employee - Marketing Specialist in Glendale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Unum full-time (More than a year)

    Pros

    Great benefits, competitive pay, 401k match, opportunity for growth within the company and the insurance industry, fun people to work with.

    Cons

    Low moral, heavy stress during busy times of the year. Upper management does not connect with employees often or well.

    Advice to Management

    Work on bringing the moral up, connect more with your employees.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work hard and you will be well compensated

    Cons

    Lots of sales representatives, so small territory

    Advice to Management

    Keep up the great work


  5. Helpful (1)

    "Solid, conservative employer with good benefits and work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Unum full-time (More than 3 years)

    Pros

    Benefits (PTO, health, etc.) are top-notch. I started right out of undergrad with 23 days of paid vacation time. Salaries are decent too, given that most of Unum's home offices are in small, less-expensive cities.

    People are generally very friendly. Unum is a team-oriented environment in which people are willing and eager to help you learn and grow. Not many ultra-competitive types who hog the spotlight to get ahead.

    Management is generally supportive of developing employees. Senior leadership doesn't just pay lip-service to this - they really mean it. Usually very accessible and down to earth.

    Interesting, varied work depending on which department you work in.

    Most of the time, work-life balance is great. Managers and leadership are committed to ensuring you get to use all of your PTO!

    Overall, Unum is a welcoming place to work. It's a large enough company (Fortune 500 with 9500 employees) that you can get a huge variety of work experiences and responsibilities, but it's not so large that you feel totally lost.

    Cons

    Unum is a large insurance company. It is not an exciting start-up and the culture tends to be quite conservative, which can rub some people the wrong way. Decisions are driven overwhelmingly by consensus, which can be a good thing, but can also slow down the process. There is a culture of hesitance around speaking up, whether it be to raise new ideas or raise concerns about ethics / workplace issues.

    Some departments (e.g. HR) have suffered from significant reorganizations/cuts in recent years and performance has suffered as a result.

    Proprietary technology platforms are mostly old and cumbersome.

    Certain times of year (e.g. year/quarter end), you can push 60 hours/week.

    Advice to Management

    Shareholder value isn't everything. Share repurchases will only go so far.

    Need more diversity (women, POC) at the executive and senior leadership level. There are a ton of women in middle management, but far fewer above that - it's very noticeable.


  6. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time

    Pros

    In general, very good physical working conditions and ample paid time off. Currently, very favorable, fast track strategies and developmental programs for millenians.

    Cons

    Not being an under 30ish employee. Not being a personal friend, or someone of a vested interest for personal reasons, of an officer/person in a position of authority. History of sweeping unacceptable manager behaviors & practices under the rug, until it reaches a point of it becoming potentially too dangerous to ignore. Mgt gifted in saying the right things publicly, but not necessarily being a true reflection of what they say privately nor how they are actually operating.

    Advice to Management

    Instead of just talking about all of the different generations in the workforce and how important they all are, show it by implementing a focus with investments including mentorships and developmental programs targeted at career advancement for EEs that are 40 & 50+ years old.


  7. "Intake specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Specialist in Portland, ME
    Current Employee - Intake Specialist in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unum has great benefits, people are awesome and it’s a nice atmosphere. The work is pretty easy, and the customers are friendly for the most part.

    Cons

    Management in this department is struggling. They don’t want their employees to move on to better positions internally. The work gets boring after a while.

  8. "Great Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time

    Pros

    Excellent work/life balance and ability to work remotely.

    Cons

    Cannot think of any cons to mention


  9. "Associate Financial Analysy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work. Nice people

    Cons

    If you aren't an accountant or actuary it can be hard to move.


  10. "Client Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time

    Pros

    opportunity, good company and products, challenging environment

    Cons

    work life balance can be difficult


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