Unum Reviews

Updated Jun 4, 2020

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3.5
61%
Recommend to a Friend
54%
Approve of CEO
Unum President and Chief Executive Officer Rick McKenney
Rick McKenney
30 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Great company with great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Unum full-time for more than 8 years

    Pros

    Professional and friendly work environment. Lots of perks.

    Cons

    Very metric-focused, but that's often true with most customer service roles.

    Unum2020-02-18
  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time for more than a year

    Pros

    Great opportunity and great management team. Very focused on individual growth and development.

    Cons

    No cons - amazing training program.

    Unum2020-02-24
  3. "Great organization doing great things"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Director of Development in Norcross, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Unum full-time for more than 8 years

    Pros

    The Salvation Army really is a great organization that does amazing things for those in need.

    Cons

    It is a challenge to "Move the dial" with so many individuals making decisions without knowledge how things work outside of the organization. It is a constant battle to make progress and there is little to no room for advancement regardless of your talent or passion for the good you are doing.

    Continue reading
    Unum2020-06-04
  4. "Disappointed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Broker Compensation Representative in Chattanooga, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unum full-time for more than 3 years

    Pros

    Great people. Made some great friends.

    Cons

    Difficult to get ahead when not a millennial. Was personally treated unfairly by management in this department by being accused of something I did not do.

    Continue reading
    Unum2020-06-04
  5. "Great job for college student"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scholar Intern in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum part-time for more than a year

    Pros

    Flexible hours and great experience for young business students

    Cons

    long training period and review period

    Unum2020-05-12
  6. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Assistant in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time for less than a year

    Pros

    Great place to work with a lot of opportunity for development.

    Cons

    Work can be repetitive and face paced.

    Unum2020-04-17
  7. Helpful (5)

    "The worst part of the job isn't actually the customers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Unum full-time for more than a year

    Pros

    Work from home opportunities, decent starting wages, paid vacation

    Cons

    Every second is counted, and target average call times are very low for the amount of work expected. You will be given zero time to read your emails, yet expected to keep up on the pile you get every day. Systems are very outdated and rigged together. You will use 7-8 different programs or more to handle calls. Supervisors give pushback and refuse to take escalated calls. The training staff at UNUM is abhorrent. They have all been at it for a decade or more, and its clear they don't care about anything but checking their phones and wasting time. You will be shoved into calls with very little knowledge, even though the training period can be several weeks. Cross training is even worse.

    Continue reading
    Unum2020-04-20
  8. "No Work life balance"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Disability Specialist in Chattanooga, TN

    I worked at Unum full-time

    Pros

    Lots of vacation time available.

    Cons

    Massive workload with unrealistic expectations for getting it done.

    Unum2020-04-24
  9. Helpful (1)

    "It’s ok"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Unum full-time for more than 5 years

    Pros

    Pay and benefits are great

    Cons

    Constant negative feedback. Always under a microscope

    Continue reading
    Unum2020-05-06
  10. "A solid Fortune 500 company"

    4.0
    Current Employee - Senior Underwriter in Portland, ME
    Approves of CEO

    I have been working at Unum full-time

    Pros

    Interacting with my co-workers on a daily basis

    Cons

    Management struggles to value their employees correctly

    Unum2020-03-05
Found 693 reviews
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