Unum Reviews
Updated Jun 4, 2020
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"A great company to work for with great benefits" (in 79 reviews)
"They also have a focus on Work/Life Balance" (in 64 reviews)
"Work life balance is not as good as it can be" (in 24 reviews)
"Senior management can be all over the place in terms of goals" (in 17 reviews)
- Featured Review
"Great company with great benefits"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Unum full-time for more than 8 years
Pros
Professional and friendly work environment. Lots of perks.
Cons
Very metric-focused, but that's often true with most customer service roles.
Unum2020-02-18 "Great place to work"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Unum full-time for more than a year
Pros
Great opportunity and great management team. Very focused on individual growth and development.
Cons
No cons - amazing training program.
Unum2020-02-24"Great organization doing great things"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI worked at Unum full-time for more than 8 years
Pros
The Salvation Army really is a great organization that does amazing things for those in need.
Cons
It is a challenge to "Move the dial" with so many individuals making decisions without knowledge how things work outside of the organization. It is a constant battle to make progress and there is little to no room for advancement regardless of your talent or passion for the good you are doing.
Continue readingUnum2020-06-04"Disappointed"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Unum full-time for more than 3 years
Pros
Great people. Made some great friends.
Cons
Difficult to get ahead when not a millennial. Was personally treated unfairly by management in this department by being accused of something I did not do.
Continue readingUnum2020-06-04"Great job for college student"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Unum part-time for more than a year
Pros
Flexible hours and great experience for young business students
Cons
long training period and review period
Unum2020-05-12"Great company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Unum full-time for less than a year
Pros
Great place to work with a lot of opportunity for development.
Cons
Work can be repetitive and face paced.
Unum2020-04-17- Helpful (5)
"The worst part of the job isn't actually the customers"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at Unum full-time for more than a year
Pros
Work from home opportunities, decent starting wages, paid vacation
Cons
Every second is counted, and target average call times are very low for the amount of work expected. You will be given zero time to read your emails, yet expected to keep up on the pile you get every day. Systems are very outdated and rigged together. You will use 7-8 different programs or more to handle calls. Supervisors give pushback and refuse to take escalated calls. The training staff at UNUM is abhorrent. They have all been at it for a decade or more, and its clear they don't care about anything but checking their phones and wasting time. You will be shoved into calls with very little knowledge, even though the training period can be several weeks. Cross training is even worse.
Continue readingUnum2020-04-20 "No Work life balance"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at Unum full-time
Pros
Lots of vacation time available.
Cons
Massive workload with unrealistic expectations for getting it done.
Unum2020-04-24- Helpful (1)
"It’s ok"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookNo opinion of CEOI have been working at Unum full-time for more than 5 years
Pros
Pay and benefits are great
Cons
Constant negative feedback. Always under a microscope
Continue readingUnum2020-05-06 "A solid Fortune 500 company"
Approves of CEOI have been working at Unum full-time
Pros
Interacting with my co-workers on a daily basis
Cons
Management struggles to value their employees correctly
Unum2020-03-05