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      Vanguard

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      Client Services Associate Interview

      Apr 10, 2019
      Anonymous employee
      Scottsdale, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Apr 2017

      Interview

      Interview process included submission of my resume to the HR manager and the hiring manager. Within 2 weeks I heard back from the HR manager whom I spoke to over the phone in a 30 minute screening interview. Following the phone interview I met the hiring manager in a face-to-face interview

      Interview questions [1]

      Question 1

      Interviews centered around past experiences as well as behavioral and situational questions relating to how to deal with irate clients calling in about the investment plans and unco-operative colleagues in other departments whom one would need to liaise with on various queries
      Answer question