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      Fiber Customer Support Analyst Interview

      Feb 1, 2012
      Anonymous employee
      Pittsburgh, PA
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1+ week. I interviewed at Verizon (Pittsburgh, PA) in Jan 2012

      Interview

      I applied on the website on a Sunday evening. Monday morning I was contacted for my first telephone interview. I scheduled that interview for Tuesday afternoon. After the interview (which was a personality interview) I received an email telling me I qualified for the position and to schedule skills testing. I scheduled the testing for the first available date which was Thursday morning. The testing consisted of an IQ test, a behavioral test and a Skills assessment. I passed all tests and was granted a 2nd phone interview for Friday afternoon. This interview was with 2 people from HR who asked pretty much the same types of questions as the first phone interview. I received notice on Monday morning via email that I still qualified for the position and a rep would call me when they had an available job opportunity. I got the call with the job offer on Monday evening and accepted the offer over the telephone.

      Interview questions [1]

      Question 1

      Tell me about a time you were in a difficult situation and how did you handle it.
      Answer question
      3

      Other Fiber Customer Support Analyst Interview Reviews for Verizon

      Fiber Customer Support Analyst Interview

      Dec 1, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Verizon

      Interview

      It was a virtual testing and interview process and it went very smooth for me. Most of the communication was via email and culminated in a virtual interview with a supervisor and a manager.

      Interview questions [1]

      Question 1

      Something difficult I’ve dealt with in previous jobs
      Answer question

      Fiber Customer Support Analyst Interview

      Feb 25, 2020
      Anonymous employee
      Silver Spring, MD
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Verizon (Silver Spring, MD) in Nov 2019

      Interview

      A little clunky, but the actual interview with the recruiter was not bad. No specific, technical questions about the job itself, which would have been helpful to both interviewer and interviewee. Once it was handed off to HR, it went off the rails. She was rushed, very much bothered, curt, condescending and even mildly sarcastic. She begrudgingly answered my questions, but after the offer letter was issued, she refused to answer basic questions about benefits, leave, or other HR-specific questions she could've easily answered. Her response, if any, was incomplete, incorrect, or she passed the buck.

      Interview questions [1]

      Question 1

      What percentage of your current job is troubleshooting?
      1 Answer

      Fiber Customer Support Analyst Interview

      May 22, 2017
      Anonymous employee
      Syracuse, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Verizon (Syracuse, NY) in Mar 2017

      Interview

      Typical Situational based questions, where you had to put yourself into a situation and explain in detail how you handled the situation, including the outcome. They also do a tour as part of their interview. I had a two person panel, consisting of one of the Center Managers and one of the Technical Supervisors.

      Interview questions [1]

      Question 1

      You have a customer who called in, upset about their dispatching being cancelled because of severe weather in the area
      1 Answer