I applied for the Customer Success Lead position at Vitesse and was initially contacted very quickly by the TA. The initial email outlined a 30-minute introductory interview, and I promptly scheduled the call.
However, the interview experience itself was disappointing. At the scheduled time, I began receiving multiple alerts indicating that the meeting had been delayed, first by 5 minutes, then 10, and eventually 15 minutes, without any communication or apology.
When the call finally started, the conversation felt rushed. The recruiter asked questions quickly, without really engaging with or listening to my responses. The interview lasted only 13 minutes instead of the planned 30, which made the interaction feel superficial and unstructured.
After nearly 10 days, I received a rejection email with no feedback provided.
Overall, I found the process unprofessional and a poor use of my time. I would recommend improving candidate experience by ensuring punctuality, communicating delays with an apology, considering video calls instead of phone calls for better engagement, and most importantly, giving candidates the time and attention they deserve.
The process started with a HR interview of general work history questions. Followed by two rounds of managerial interviews with questions around experience and knowledge. Then a final interview with a presentation
I applied online. The process took 2 weeks. I interviewed at Vitesse (London, England)
Interview
2 Interviews, With Manager and Senior member. Then a final Interview with Head of Solutions and Implementation. Both Virtual but offered in face. List of questions that the manager needed to ask then a nice relaxed discussion about expectations
Thank you for sharing your experience and for taking the time to provide feedback on our interview process. We’re glad to hear you found the discussions with the team relaxed and transparent, and that expectations were clearly outlined. We’re always looking for ways to make our interview experience even more engaging and personalised, so we really value your input. Congratulations again on your offer — we’re delighted to have you on board at Vitesse!
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