I went through a five week process with WalkMe, was made an offer, and ultimately accepted because I believed in the product, liked the kind of work I’d be doing day-to-day, and liked the people. However, I felt like the interview & hiring process could use some work.
The process started with a phone interview with a recruiter, during which I explained my background and was asked several questions about my prior work. Afterwards, I was given an assignment to complete and send in. Once the assignment was reviewed by the team, I was given a second assignment to complete and bring to my first onsite interview. During the onsite, my first interview was with two PS team leads. They asked me a few simple questions about the assignment, asked about my background, and asked me what applications I saw for the product. Then, I interviewed with the CSM team lead, who explained a little bit more about how the org was structured, and asked me about my approach to the role. Finally, I had a video interview with the director of customer success. Shortly thereafter, I was asked for references, and made an offer after the reference check.
What was really great about WalkMe was that everyone I met with saw the tremendous business value of the product. The Customer Success org seems to have put a lot of thought into how their team can scale. There are clear paths for growth at the individual level & the org level— impressive for a rapid-growth startup. In addition, every single person I met was kind and well-intentioned.
However, I felt like there were a lot of culture red flags during the interview process. The culture seemed to skew heavily towards “fun” and didn’t seem focus on professional work. There was a lot of emphasis put on how “chill” a work environment this was, and how people play video games in the office in their down time. The rooms are named after video games, movies, drinks, and music festivals. I’m in my twenties, and the culture seemed young even to me. I’m honestly very concerned about age diversity and cultural diversity after my interview process, and I hope to see that there’s more diversity than I expected after I start. In one interview, I was (accidentally) asked a question that was borderline-illegal. I’m pretty sure this was just a slip, but it still struck me as unprofessional. In addition, one of my references mentioned that they had a call scheduled but were not contacted at the scheduled time. Again, this isn’t the kind of thing I’d expect from a 500+ person company.
I will say that my recruiter was great— she was responsive, patient, gave me clear directions at every turn, and worked with me well during the negotiation phase. This included scheduling an extra call with the CS director so I could ask a few more questions— and this is what really made up my mind about taking the offer.
I see a lot of potential in WalkMe’s product, and they do seem to have a lot of excellent people on their workforce. I really hope they up the professionalism during the interview process, and put a little more thought into incorporating diversity and professionalism into their culture.
