Customer Service Representative applicants have rated the interview process at Wolters Kluwer with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 51.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Wolters Kluwer overall takes an average of 30 days.
Common stages of the interview process at Wolters Kluwer as a Customer Service Representative according to 17 Glassdoor interviews include:
One on one interview: 28%
Phone interview: 22%
Skills test: 9%
Group panel interview: 9%
IQ intelligence test: 6%
Presentation: 6%
Drug test: 6%
Personality test: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at Wolters Kluwer (Hagerstown, MD) in Jan 2014
Interview
Phone call with recruiter, face to face interview with manger, a brief stint on the floor shadowing another representative. Final interview with manager to discuss If it would be a good fit.
Interview questions [1]
Question 1
Describe a difficult experience with an upset customer and how did you resolve it? Was the customer satisfied with the result?
I applied through a recruiter. The process took 1 week. I interviewed at Wolters Kluwer (New York, NY) in May 2024
Interview
Reached out to by third-party recruiter saying Wolters Kluwer loved my resume. Job description was general and brief, but mentioned customer service and technical troubleshooting ability. Meeting was set up with three people, two managers and then the team lead for a 30-minute Teams call. Started off with introductions, then actually stated the software and sector, size and structure of team, and the training timeline. Asked straightforward questions such as describing a challenge facing a customer and how it was solved, career goals, etc.
Two questions I was unprepared for were: 1. Are you comfortable with the pay structure of the role? I don't know if this was because they were expecting me to negotiate or what. I wouldn't have interviewed if I wasn't "comfortable" with the pay structure. 2. Are you comfortable being "chained" to a desk for 8 hours a day? I responded yes and related to how my previous role involved working for over 9 hours from a desk, but she still seemed unconvinced.
I applied online. I interviewed at Wolters Kluwer (London, England) in Apr 2023
Interview
Interview process was straightforward. A phone screening which led to an interview with the hiring manager. After the interview I was told id be contacted by the recruiter. This did not happen. After numerous emails requesting an update I gave up. Extremely disappointed that they were not even bothered to send a rejection email. Ghosting a candidate shouldn't be the way forward.
Quick interview over teams, was asked basic interview questions. Introductions, how do you work in a team, how do you work under pressure. Was offered the position after the interview.