Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Xero

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Xero reviews | Xero jobs | Xero salaries | Xero benefits
      Xero interviewsXero Customer Experience Specialist interviewsXero interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Experience Specialist Interview

      Jul 7, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Xero in Jul 2026

      Interview

      I interviewed for a role at Xero. The interview process felt heavily focused on STAR method and structured responses rather than evaluating actual skills and experience. Also, Interviewer was late to join. I was told I had the right skills, leadership experience, and was overall suitable for the role ( was doing same from past 4+ years), but was rejected due to longer answers and not following the exact STAR format. It felt like the process prioritised format over substance. Recruiter was kind enough to offer feedback, which was appreciated. If you're interviewing here, I'd recommend DON'T,

      Interview questions [1]

      Question 1

      Tell me about a time when you disagreed with manager and it lead to an improvement in a process ?
      Answer question

      Other Customer Experience Specialist Interview Reviews for Xero

      Customer Experience Specialist Interview

      Apr 29, 2026
      Anonymous employee
      Auckland, Auckland
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Xero (Auckland, Auckland) in Apr 2026

      Interview

      I had initial screening and then 1 hour assessment with behavioural questions and video interview. It was fast and moderately difficult. Then after a week of the assessment submission I got an email from HR team for initial interview. I am yet to take part in this interview and this will the my opportunity learn more about the company and the hiring process.

      Customer Experience Specialist Interview

      Mar 20, 2026
      Anonymous employee
      Hawthorn
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Xero (Hawthorn)

      Interview

      Online assessments then in person interview. Basic interview questions like which values do you align with most and why do you want to work here. Online assessment questions were basic accounting knowledge such as accrual vs cash accounting.

      Interview questions [1]

      Question 1

      Why do you want to work here and which value of Xero aligns most with you.
      Answer question