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      Zendesk

      Acquired by Hellman & Friedman

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      Account Executive Interview

      Aug 2, 2017
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Zendesk (Dublin, Dublin) in Jul 2017

      Interview

      I was first contacted via email on 12/7. by an HR from Zendesk regarding to the job offer. She was kind, we had a short call on the 26th of June because of holidays, then I have been passed to the second round to talk with the sales manager. It was on the 04/7 and had a friendly and great talk with the sales manager. I have clearly stated that I am happy with my current job, but it doesn't supposed to take long to have a talk about another opportunity so I wouldn't mind going forward with them. I couldn't be more wrong. After this, I was forwarded to the 3rd round of interview. I was supposed to have a 20 minutes sales presentation with screen sharing, pitching their product to the sales manager as a "role play". This was scheduled on the 11/7. After preparing, on the same day, the manager wrote an email to reschedule to 12/7. I agreed. The next day, he not just didn't show up, didn't even write a message or answer my call. After 40 minutes waiting (plus preparation) I managed to reach one of the HR person and was told not to wait more. Apparently, it was an emergency with the manager's pet. We rescheduled to the 14/7. Here, we had a technical problem, that I wasn't told that I need a headset for voicing (naturally I thought we use phone) and the program they recommended didn't allow to join with phone voicing. It was a technical issue. We rescheduled to 15/7. I did get my headset, but after 10 minutes of waiting by our appointment time and after I called several times this manager, I received a message about another pet emergency, so he asked to reschedule. We rescheduled to the 20th and finally made the demo presentation. I was naturally nervous, but it was an fair talk and the manager was polite. I was promised to get feedback in 2-3 days, max. 6 working days. After 1,5 weeks, I reached out to the HR manager and by the next day I received an answer on the 02/8. The process since contact and finish took almost 8 weeks with tremendous stress, fustration, missed calls, ignored emails and without any feeling of taken seriously after they have reached out. I never felt this disrespected while I put at least 10-15 working hours of preparation and rescheduling. I wonder how do they plan to hire "top" talents while they provide this kind of service for future employees? The worst possible experience that I ever heard of.

      Interview questions [1]

      Question 1

      How do you define a good sales person?
      Answer question
      9

      Other Account Executive Interview Reviews for Zendesk

      Account Executive Interview

      Mar 21, 2025
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (Madison, WI)

      Interview

      The interview process was straight forward. The company wanted to see if you had general knowledge of the solution. If you do not have a software background, it is recommended to watch videos or start a free trial to gain a better understanding.

      Interview questions [1]

      Question 1

      Could you sell Zendesk to your current employer?
      Answer question

      Account Executive Interview

      Mar 5, 2025
      Anonymous employee
      North Charleston, SC
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Zendesk (North Charleston, SC)

      Interview

      Many steps, many weeks, long gaps in between interviews, typical interview structure with sales, service, and leadership. My process took place shortly after PE acquisition, so things may be faster now. Typical presentations (navigating an account, past success, etc).

      Interview questions [1]

      Question 1

      Tell me about a time you failed. What did you learn from it?
      Answer question

      Account Executive Interview

      Feb 15, 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Zendesk

      Interview

      Entrevistas virtuales muy estandar, experiencia, conocimiento SaaS, habilidad hunter. Experiencia en Latam y trabajando con Partners. Upselling y servicios. Años de experiencia, soluciones vendidad en otras empresas, clientes en la region y proceso Meddpic

      Interview questions [1]

      Question 1

      Clientes con los que trabaje anteriormente y como hacia el proceso de hunting
      Answer question

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