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      athenahealth

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      Customer Success Interview

      Dec 19, 2019
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at athenahealth (Atlanta, GA) in Oct 2019

      Interview

      It began with a phone screen with the recruiter for about 30 mins then 3 30 min in-person interviews about 1-2 weeks later. There was also a client situation assignment to complete before the in-person interview

      Interview questions [2]

      Question 1

      Tell me about a time you had to deliver bad news to the client
      Answer question

      Question 2

      Tell me about a time you had to collaborate with other departments to find a solution
      Answer question
      1

      Other Customer Success Interview Reviews for athenahealth

      Customer Success Interview

      Jan 6, 2026
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at athenahealth (Boston, MA)

      Interview

      I wanted to share feedback on the hiring process and offer a suggestion for improvement. Reaching out to a candidate to request availability and then failing to respond after they reply is unprofessional. Candidates deserve closure. It takes very little time to send a brief message stating the role is closed, the team is moving forward with other candidates, or the process is on hold. Clear communication is basic courtesy. Leaving candidates without a response, especially after polite follow-ups, creates a negative experience and reflects poorly on the company.

      Interview questions [1]

      Question 1

      Asked about availability to speak
      Answer question