The initial interview was set up my previous work contact. The interviewer seemed to have just started, Felt unprofessional from the start. Communication sounded too good to be true. Usually when that does then you should look into the reasons. very disorganized in their approach. When at second interview discussing benefits, and was made an offer, it did not seem that first interviewer had even written anything I had answered in first interview. There was repeated questions, and seemed to be very inconsistent.

standard questions you can find on google once you are famailar with CSAT and KPIs you will be fine. Sound confident and use examples toward customer service and developing your team