iiNet Interview Questions | Glassdoor

iiNet Interview Questions

Updated May 8, 2017
18 Interview Reviews

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  1.  

    Payroll Administrator Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at iiNet.

    Interview

    Was very laid back, informal and friendly. They made me feel comfortable and at ease during the process. Two rounds of interviews and mostly behavioural questions. I got a quick tour around the office and introduced to other staff.

    Interview Questions


  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Perth, Western Australia (Australia)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at iiNet (Perth, Western Australia (Australia)) in March 2016.

    Interview

    Good but i have to go again on Wednesday to face with face hope I can make This is my chance to get a job after reaching the age of 50 some company reluctant to accept people older because they think have to pay more. I want to make new friends and also pick up the latest information about the technology and keep abrieve with the current affairs, I am no rush to go home because i have no ambitions. All i want is to settle my bills when a get a job. Pliease God help me.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Subiaco (Australia)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at iiNet (Subiaco (Australia)) in March 2016.

    Interview

    On line interview
    Face to face
    Very cheerful people, exit door policy what you to grow in your career
    Friendly staff
    Billing part before training isn't easy
    Ref Check
    If you have a I don't care what people think and can be quick in thinking it's a job for you

    Can't be emotional in this job

    Interview Questions

    • What difficult thing you ever sold and did to get that   1 Answer

  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Subiaco (Australia)
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at iiNet (Subiaco (Australia)) in February 2016.

    Interview

    1. Phone Interview
    2. Video Interview
    3. Face-to-face interview

    Last bit is more of a formality. Once you're though the video interview, chances are you're hired. The 1:1 is more on them finalizing everything and giving you a chance to look around the office so you know what to expect.

    Interview Questions

    • They mainly just check how and if your personality aligns with their culture. Customer service must be your passion   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Adelaide (Australia)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at iiNet (Adelaide (Australia)) in February 2016.

    Interview

    Interview process was good. I had no reference. 1st they took a video interview and then they called me to sit face to face. I went there on 29/02/2016. Interviewers were friendly

    Interview Questions

    • Why do you want to join iiNet?
      What do you think your responsibility would be here?
      What is your goal?
      How can you make a non tech person understand a technical matter?
      How you will managed a customer in a technical problem?
      How you will manage a angry customer?
      How you managed your x-manager   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Camberwell, Victoria (Australia)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at iiNet (Camberwell, Victoria (Australia)) in November 2015.

    Interview

    - The interview will be with a member of HR (Casey if you're based in Melbourne) and your future team leader.
    - Overall, the interview is pretty tough. The questions are very serious, and the overall room vibe is very serious.
    - Also note: They require you to purchase a national police check.

    Interview Questions

    • Describe a time when you've provided exceptional customer service?   Answer Question
    • Are you prepared to ask a customer how they feel about the company on every call?   1 Answer

  7.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at iiNet in October 2015.

    Interview

    Pretty good. Nice people.. nice staff... straight forward interview. Be prepared. Dress well. Simply questions. Tough answers if you are taking it easy.

    You are likely to get hired if you present well.

    Interview Questions

    Negotiation

    No negotiations. Standard package

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Subiaco (Australia)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at iiNet (Subiaco (Australia)) in August 2015.

    Interview

    I had a call to arrange a face to face interview at the Hay St office. Sat down with a department manager and a HR representative for the company. The representative was silent and wrote answers I gave to the questions down, while the department manager asked questions. The process was quite simple, and the questions were not difficult.

    Interview Questions

    • Name a time you handled a difficult customer?
      How would you go about finding information for a customer that you were unsure about?
      Name a time you went above and beyond for a customer in your last role?   Answer Question

  9.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at iiNet.

    Interview

    First a phone call in which you are asked simple questions such as why have you chosen iiNet and what would you do in a customer service example. The call lasts for around 5-10 minutes. The caller was very friendly and was a pleasure to speak with.

    Interview Questions


  10.  

    Customer Service Representative Interview

    Anonymous Employee in Auckland (New Zealand)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 6 days. I interviewed at iiNet (Auckland (New Zealand)) in September 2014.

    Interview

    They set up a interview slot after I had applied to their job opening via Indeed.com. They brought me into their office in the heart of Auckland city, and the sales manager conducted the interview. They asked me a variety of questions, a lot of which were experiences about my previous job.

    Interview Questions

    • How well do you work in a team environment?   1 Answer

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