iiNet Reviews | Glassdoor

iiNet Reviews

Updated November 28, 2016
75 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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iiNet CEO Michael Malone
Michael Malone
18 Ratings

75 Employee Reviews

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Pros
  • Positive comfortable work environment (in 6 reviews)

  • Formerly) great commitment to customer service excellence made it a joy to go to work knowing you were making life better for customers (in 6 reviews)

Cons
  • Work life balance can be absolutely nightmare sometimes (in 5 reviews)

  • Throwing alcohol and junk food at the call centre at every opportunity (in 8 reviews)

More Pros and Cons

  1. "Life as a Customer Service Representative @ iiNET"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iiNet full-time (Less than a year)

    Pros

    iiNET is a great place to work in terms of the work environment. The people there are very supportive, and it is okay to make mistakes. You are put into teams who work very close with each other, and the work is also very autonomous. It is easy to pick up if you are good at talking to people.

    Cons

    Compensation was a bit low for my situation at the time, and some aspects of the call allocating system should be reviewed. Had very specific sales and customer service targets that were to be met if you wanted your monthly bonus.

    Advice to Management

    Nothing comes to mind. I had a great manager who supported me along each step of the way when I first started working there. She pointed out what I was doing wrong, and also what I was doing right.


  2. "Better than most"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The network and application development teams are of a good quality. It's about as nerdy as you'd expect.

    Cons

    The salary was quite low compared to what I've had elsewhere.

    Advice to Management

    Keep it up.


  3. "An overwhelming "meh""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Adelaide (Australia)
    Current Employee - Customer Service Representative in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at iiNet part-time (More than 3 years)

    Pros

    Customers are usually nice and have a clear understanding of what to expect on a phone call
    Set protocols are there to ensure work is as efficient as possible

    Cons

    A lot of buck-passing
    Massive staff uncertainties post-merger
    If you're not in the clique you'll never get anywhere

    Advice to Management

    Honestly is best. If time is running out it's going to be better for all the staff morale if we just hear about it from you directly.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good place, change needed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Current Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Recommends
    Positive Outlook

    I have been working at iiNet full-time (More than 3 years)

    Pros

    Historically good atmosphere, changes often for the better, good relationship between staff.

    Cons

    poor pay, poor communication from above, unsure future after takeover

    Advice to Management

    Review pay now that the takeover is a fair way through, since many benefits have been removed.


  6. "CUSTOMER SERVICE REPRESENTATIVE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Subiaco (Australia)
    Current Employee - Customer Service Representative in Subiaco (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iiNet full-time (Less than a year)

    Pros

    Causal smart dressing
    Cake day and other festives
    Perks
    Bonus

    Cons

    Abusive customer
    Lack of team work between manager
    Pressure

    Advice to Management

    Motivate the staff


  7. "Great Support for Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    - Lots of room for growth
    - Awesome and talent people to work with
    - Discounts on internet connection
    - Great offices in Subiaco

    Cons

    - No cons that I can think of

    Advice to Management

    Keep doing what you're doing


  8. Helpful (1)

    "iiNet review (post TPG acquisition)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at iiNet full-time

    Pros

    It used to a be an awesome place to work. There was great engagement and a real desire to make an impact in the telecommunications industry. Like any workplace, it wasn't without its flaws, but at least there was a desire to do the right thing and engage employees.

    Cons

    TPG acquisition. Killed the culture, made heavy handed redundancies and cut costs at the expense of customer experience.

    Advice to Management

    None. The management (TPG not former iiNet) would not accept any advice if it was presented to it unless in some shape or form it delivered value to the P&L and ultimately shareholders.


  9. Helpful (3)

    "Aquired by iiNet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Camberwell, Victoria (Australia)
    Current Employee - Anonymous Employee in Camberwell, Victoria (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong focus on customer service and NPS which was great preparation and training for future roles. Plenty of structure and resource support for the contact centre. They took training seriously and ensured this was executed well.

    Cons

    Unhealthy 'reward' culture. Throwing alcohol and junk food at the call centre at every opportunity. Also there was a clear 'cool kids club' between the HQ mgt and the various external sites. If you weren't part of this clique you are likely to find it hard to be selected for certain interesting opportunities.


  10. Helpful (2)

    "The people are what make this company a great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Adelaide (Australia)
    Former Employee - Customer Service Representative in Adelaide (Australia)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at iiNet full-time (More than 3 years)

    Pros

    - Great bunch of people in Adelaide
    - Employees can have their internet covered fully/mostly if it's in the iiNet/Westnet/Internode space
    - I moved around departments a lot as I was focused and put the effort in
    - Allowing a lot of staff to go part time has retained a lot of employees

    Cons

    - Lack of career progression
    - Acquisition almost year ago means a lot of changes occurred. iiNet teams like myself moved to Internode systems with subpar training.

    Advice to Management

    The vast majority of your employees are Customer Service Staff. You need to implement some form of career progression as Seniors are being lost regularly.


  11. "Overall, and amazing place to work and grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Camberwell, Victoria (Australia)
    Former Employee - Customer Service Representative in Camberwell, Victoria (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iiNet full-time (Less than a year)

    Pros

    - Awesome workplace benefits (100mbps wifi in the office, cereal provided, all amenities you could want or need).
    - Great opportunities to learn about the tech industry (seriously, you won't find a better place to cut your teeth).
    - A real commitment to customer service (the company empowers you to actually help customers).
    - Outcome focuses (iiNet trusts you to do what's expected).

    Cons

    - The salary is very low.
    - Hours aren't ideal.

    Advice to Management

    Don't lose the amazing culture.



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