iiNet Reviews | Glassdoor

iiNet Reviews

Updated September 23, 2017
88 reviews

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2.8
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iiNet CEO Michael Malone
Michael Malone
23 Ratings

88 Employee Reviews

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Pros
  • Formerly) great commitment to customer service excellence made it a joy to go to work knowing you were making life better for customers (in 6 reviews)

  • The company has a great culture with a really collaborative atmosphere (in 6 reviews)

Cons
  • You can get performance managed if you do not get good surveys, like any call centre (in 9 reviews)

  • Had very specific sales and customer service targets that were to be met if you wanted your monthly bonus (in 7 reviews)

More Pros and Cons

  1. "Life as a Customer Service Representative @ iiNET"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Asheville, NC
    Former Employee - Customer Service Representative in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iiNet full-time (Less than a year)

    Pros

    iiNET is a great place to work in terms of the work environment. The people there are very supportive, and it is okay to make mistakes. You are put into teams who work very close with each other, and the work is also very autonomous. It is easy to pick up if you are good at talking to people.

    Cons

    Compensation was a bit low for my situation at the time, and some aspects of the call allocating system should be reviewed. Had very specific sales and customer service targets that were to be met if you wanted your monthly bonus.

    Advice to Management

    Nothing comes to mind. I had a great manager who supported me along each step of the way when I first started working there. She pointed out what I was doing wrong, and also what I was doing right.


  2. "Better than most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The network and application development teams are of a good quality. It's about as nerdy as you'd expect.

    Cons

    The salary was quite low compared to what I've had elsewhere.

    Advice to Management

    Keep it up.

  3. Helpful (1)

    "Busy full on job with great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Support Officer in Perth, Western Australia (Australia)
    Current Employee - Help Desk Support Officer in Perth, Western Australia (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iiNet full-time (More than 3 years)

    Pros

    - The job in itself keeps you on your feet, always learning!
    - People you work with area great.
    - Can earn bonus's.
    - Health care help when needed, nurses on call for family and staff members.

    Cons

    - You can kiss your bonus goodbye if customers are not happy with the company.
    - You can get performance managed if you do not get good surveys, like any call centre
    - The customers sometimes do not appreciate how much you help them, also trying to teach people on a time limit can give you anxiety.

    Advice to Management

    - Think of the staff more not the share holders.
    - Please stop performance managing on targets that are hard to reach in busy times.
    - Please make the surveys count for the csr, people can like the csr and hate the company, its like you setting us up for a fall. You try being a front Line staff member, it can be hard!
    - Buy us computers that work well.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iiNet full-time

    Pros

    Was good before TPG took over

    Cons

    Less benefits when TPG took over


  5. "Would not recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iiNet full-time (More than 3 years)

    Pros

    Free cake once a month. Free parking for corporate staff and management.

    Cons

    Mismanaged by senior management. They continue to outsource and not invest in proper training.

    Advice to Management

    Value your staff and treat them with respect. Pay a competive salary, some staff hardly make more than minimum wage. Your customers deserve better than the atrocious service you are now providing due to outsourcing with no training, and cost cutting.


  6. "Auckland office fun and fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at iiNet full-time

    Pros

    The Auckland office has great diversity, fun and fair workplace culture, great people.

    Cons

    There is lots of change going on


  7. "For Your Info"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Subiaco (Australia)
    Former Employee - Customer Service Representative in Subiaco (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iiNet full-time (Less than a year)

    Pros

    Nice break area, secure building

    Cons

    Terrible training, the company does all it can to reduce your ability to make bonus

    Advice to Management

    Drug test your staff!

  8. "Good company, low pay and angry customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Current Employee - Customer Service Representative in Perth, Western Australia (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iiNet full-time (More than a year)

    Pros

    Staff and managers are friendly
    Cake every month
    Bonus structure

    Cons

    Low pay, barely above min wage
    High expectations for customer satisfaction
    High profile company, target for angry, entitled customers


  9. "Applications Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iiNet full-time

    Pros

    Smart Team and great support staff.

    Cons

    None to speak of. There's a bit of "us and them" between teams that I didn't like.

    Advice to Management

    Try to keep the garage culture as much as possible.


  10. "Iinet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at iiNet full-time (More than 3 years)

    Pros

    challenging / interesting role, lots of variety

    Cons

    bad management/scape goaters, strange atmosphere


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