Night Auditor Job Description

What is a Night Auditor?

A night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.

A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills.

Night Auditor Job Description Template

Job Overview

Come work at Example Co., a leading firm in our industry in the metro area. We're pleased to have a 4.0 Glassdoor rating. We are looking to hire an experienced Night Auditor to help us keep growing. If you're hard-working and dedicated, Example Co. is an ideal place to get ahead. Apply today!

Responsibilities for Night Auditor

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Process invoices, post checks to vendors and distribute employee checks
  • Respond to guest complaints, requests and emergencies
  • Reconcile all accounts in a timely manner
  • Verify that all EOD work has been performed by other departments
  • Schedule guest wake-up calls and reservations for the following day
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations

Qualifications for Night Auditor

  • Excellent communication and math skills
  • 2+ years' experience in customer service or hospitality
  • Able to learn computer functions and other on-the-job skills
  • Strong eye for details
  • Good problem-solving skills
  • Ability to multitask
  • Solid customer service skills
  • Strong written and verbal communication skills
  • Exceptional customer service skills

Ready to Hire a Night Auditor?

Try FREE Job Postings