Patient Account Representative Job Description

What is a Patient Account Representative?

A patient account representative manages several tasks related to patient accounts for hospital and clinical facilities. Daily duties include processing claims, collecting payments, resolving problems, attending to inquiries regarding an account. Due to the nature of the job, patient account representatives have to interact with and manage patients on a regular basis.

Although most companies accept a minimum of a high school diploma, most prefer an associate's degree. Proven experience as a patient account representative is often required with a mandatory proficiency in computer software and technology. Strong candidates possess a strong understanding of calculations and medical terminology with exceptional analytical, verbal and written communication skills. The physical ability to sit in front of a computer screen for long hours at a time is required.

Patient Account Representative Job Description Template

Job Overview

Come work at Example Co., a leading firm in our industry in the metro area. We're pleased to have a 4.0 Glassdoor rating. We are looking to hire an experienced Patient Account Representative to help us keep growing. If you're hard-working and dedicated, Example Co. is an ideal place to get ahead. Apply today!

Responsibilities for Patient Account Representative

  • Process and manage patient claims
  • Collect payments from patients for processing
  • Resolve any issues relating to the patient account
  • Answer any questions patients may have about their account
  • Assist patients with terms for repayment structures
  • Negotiate any overdue balance to recover payment from patients
  • Generate bills for patients including payment plan options
  • Explain insurance benefits to patients

Qualifications for Patient Account Representative

  • Associate's degree preferred
  • Experience in medical billing and collections in a clinical setting
  • Proficient in computer software and technology
  • Good with Microsoft Office applications
  • Exceptional verbal and written communication skills
  • Strong understanding of calculations and medical terminology
  • Proven analytical and problem-solving skills
  • High time management and organizational skills
  • Ability to sit in front of a computer for long hours every day

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Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it's easy on the eyes
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