Working at CipherHealth | Glassdoor

CipherHealth Overview

New York, NY
51 to 200 employees
2009
Company - Private
Computer Hardware & Software
Less than $1 million (USD) per year
Unknown
At CipherHealth, we work with healthcare providers and across the entire care continuum to improve both patient outcomes and their experiences. We are a fast-growing company in the healthcare technology space, offering a suite of innovative patient engagement solutions to ... Read more

Mission: We are a healthcare technology company committed to improving patient outcomes and experiences through enhanced communication and care team coordination.

CipherHealth Reviews

  • "Really Moving Healthcare Forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CipherHealth full-time

    Pros

    I’ve seen CipherHealth grow and mature over the past few years and it’s been amazing to watch. The facts are simple, we have an incredible team, best in KLAS technology for multiple solutions for consecutive years, and an incredibly bright future. Our leadership team offers unlimited PTO, over $1k a year per employee in different ad-hoc benefits, very generous equity, the flexibility to work from any office (Nashville, NYC, SF) or from home, and so many other awesome perks. It’s incredible to be around leadership that really cares about people, not just the bottom line. A company doesn’t earn an investment from a top tier PE team like JMI without having an amazing products, team, and future; and CipherHealth has all of these.

    With great reward comes great responsibility; the expectation is that everyone performs at the top of their game, we’re not shy about the fact that we want A team players. Like any business that has become very serious about operations and scaling there have been growing pains along the way, no one has denied that. We have refocused products to ensure we have the best and most stable technology is being delivered to our clients, we have added improvements to several internal systems, additional processes for all teams, and yes we have resized teams so just those folks who are continuously performing are here. That’s the reality of any business.

    I will admit that there are reviews on Glassdoor that talk about turnover. Our involuntary turnover has been due to leadership not tolerating underperformers. When employees do leave, often they go top-tiered MBA or MD programs, or to lead teams at different companies, or to pursue their own entrepreneurial passions. Three employees recently left to start their own businesses, 4 left to attend Med School and MBA programs, some have gone to Google and Tesla, and several have gone on to bigger things with other healthcare organizations. Many people who jump on here to write a negative review miss all the amazing things Cipher does and all the support they were given and fail to see how much they didn’t take advantage of the things that could have made them more successful. Some reviews here also come from people who think that just because they’re at a smaller company (~200 employees) they’re entitled to leadership roles after a few months; that’s not the way the world works and they will always be upset to hear that.

    Cons

    It is certainly fast-paced and it can be overwhelming at times, but it's important to take a step back and prioritize while understanding that it's about quality, not speed.

    Advice to Management

    Keep being amazing to your people and they will be here for a long time to come. Make time to hear concerns, and keep setting a clear direction for the organization.

    Offer more in the way of continued learning (certifications, degrees, etc)

    Be innovative in product development, we have one of the best client bases of any healthcare tech company, let's keep them really excited about what's next.

See All 52 Reviews

CipherHealth Interviews

Experience

Experience
45%
11%
44%

Getting an Interview

Getting an Interview
67%
18%
9%
6

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Analytics Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at CipherHealth (New York, NY) in March 2016.

    Interview

    All over the place. not a lot of rhyme or reason to how things were being done, follow up was ok, not great, somewhat hard to work with in scheduling

    Interview Questions

See All 37 Interviews

CipherHealth Awards & Accolades

  • Best Places to Work in Healthcare, Modern Healthcare, 2014
  • Best Places to Work in Healthcare, Modern Healthcare, 2015
See More

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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