Working at ClickSoftware | Glassdoor

ClickSoftware Overview

Burlington, MA
501 to 1000 employees
Company - Private
Information Technology
$100 to $500 million (USD) per year
ClickSoftware is defining field service engagement, empowering the world's most demanding, customer-centric organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive ... Read more

Mission: Our mission is to enable our customers to deliver service that delights their customers, and to use service as a driver of customer engagement and revenue growth.

Company Updates

  • ClickSoftware’s CEO, Tom Heiser, was a judge and Gold-Level sponsor in this year’s UMASS Innovation Challenge.

    Innovation Challenge Celebrates Student Entrepreneurship

    ElectroPure, a student team and developer of a water treatment/purification device for homes, schools, and other small-scale water systems, took first-place honors in the finals of the 2017 Innovation Challenge business plan competition on April 6th. The interdisciplinary team of Julie Bliss Mullen (a Ph.D.


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ClickSoftware – Why Work For Us?

Leaders in the Service Industry

ClickSoftware develops software that is used by service companies to schedule and dispatch field service employees.  Our software contains advanced decision-making algorithms that help managers optimize their business practices, helping them complete more calls per day, week, month, and year.

Our solutions address the fundamental questions of job fulfillment for any service organization: “Who does What, With what, When, Where and for Whom”.  By automating this process, our customers are able to manage their service business more efficiently, saving costs and making customers happier.

We are the biggest, most versatile company in this field, delivering a complete end-to-end mobile workforce solution to the service industry that is comprised of over 20 years of experience and more than 500 person-years in research and development.  

undefinedWhy ClickSoftware

Master Every Moment that Impacts the Customer Delivery Process

We are a company in the service of service.

That’s why our mission is to enable our customers to be at their best at the moment that matters most - the service delivery moment.

Intelligent automation (our most powerful, unique differentiator)is deeply embedded in everything we do; allowing for optimized decisions and execution that will master every moment of the service chain:

  • Promise:  times to customers that are optimal for both customers and service providers
  • Allocate:  who will deliver, via what route, with what skills, parts, tools, to meet the SLA
  • Execute: while optimizing despite in-day dynamics of traffic, emergencies, duration
  • Engage: with the customer as the estimated arrival time for service is refined

With ClickSoftware, a new order emerges as service moments are brilliantly organized into a cohesive picture.  And we do this for service organizations of all sizes at affordable prices.

Our solutions are available in the cloud or on premises. 

undefinedAre you a bright, enthusiastic professional who strives for excellence?

ClickSoftware is brimming with intelligent, resourceful professionals who thrive in a collaborative environment whose foundation is built on mutual trust, respect and accountability. It’s time for you to join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!

ClickSoftware Reviews

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ClickSoftware CEO Tom Heiser
Tom Heiser
41 Ratings
  • Featured Review

    "Best company I've every worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at ClickSoftware full-time (More than 5 years)


    Great product, cutting edge technologies, rapidly growing market, awesome people, very positive momentum, top class leadership and management.


    Can improve on Work/life balance.

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ClickSoftware Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Sales Interview

    Anonymous Employee in Burlington, MA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 4 days. I interviewed at ClickSoftware (Burlington, MA) in January 2017.


    The interview process was great! Jen was incredibly helpful in guiding me through the process and sending correspondence frequently and in an organized manner. She was also very responsive via email and phone and answered my questions quickly. Additionally, interviewing with the team members I am currently working with was a great experience. It gave me a better sense of who I would be working with and there expectations.

    Interview Questions

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ClickSoftware Awards & Accolades

  • 2016 North American Mobile Workforce Management Industry Company of the Year, Frost & Sullivan, 2016
  • Hot Vendor in Internet of Things, Aragon Research, 2016
  • ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management, Gartner Magic Quadrant, 2016
  • ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management, Gartner Magic Quadrant, 2016
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