ClickSoftware Career Overview | Glassdoor

ClickSoftware Overview

Burlington, MA
501 to 1000 employees
Company - Private
Computer Hardware & Software
$100 to $500 million (USD) per year
ClickSoftware is defining field service engagement, empowering the world's most demanding, customer-centric organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive ... Read more

Mission: Our mission is to enable our customers to deliver service that delights their customers, and to use service as a driver of customer engagement and revenue growth.

Company Updates


    Exciting Career Opportunities with a Market Leader. Meet ClickSoftware CEO, Tom Heiser

    Welcome to JobsinPods Where real employers tell you about their jobs and how to get them! Today, I'm privileged to be speaking with the CEO of ClickSoftware, Tom Heiser. For the CEO of a global company to take the time to record a podcast tells you something about the character of the organization - their commitment to recruiting top talent.

    Great event for our Clickers in India- and what a talented bunch!

    Click Family Connect 2017

    ClickSoftware Family Connect 2017.

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ClickSoftware – Why Work For Us?

Leaders in the Service Industry

ClickSoftware develops software that is used by service companies to schedule and dispatch field service employees.  Our software contains advanced decision-making algorithms that help managers optimize their business practices, helping them complete more calls per day, week, month, and year.

Our solutions address the fundamental questions of job fulfillment for any service organization: “Who does What, With what, When, Where and for Whom”.  By automating this process, our customers are able to manage their service business more efficiently, saving costs and making customers happier.

We are the biggest, most versatile company in this field, delivering a complete end-to-end mobile workforce solution to the service industry that is comprised of over 20 years of experience and more than 500 person-years in research and development.  

undefinedWhy ClickSoftware

Master Every Moment that Impacts the Customer Delivery Process

We are a company in the service of service.

That’s why our mission is to enable our customers to be at their best at the moment that matters most - the service delivery moment.

Intelligent automation (our most powerful, unique differentiator)is deeply embedded in everything we do; allowing for optimized decisions and execution that will master every moment of the service chain:

  • Promise:  times to customers that are optimal for both customers and service providers
  • Allocate:  who will deliver, via what route, with what skills, parts, tools, to meet the SLA
  • Execute: while optimizing despite in-day dynamics of traffic, emergencies, duration
  • Engage: with the customer as the estimated arrival time for service is refined

With ClickSoftware, a new order emerges as service moments are brilliantly organized into a cohesive picture.  And we do this for service organizations of all sizes at affordable prices.

Our solutions are available in the cloud or on premises. 

undefinedAre you a bright, enthusiastic professional who strives for excellence?

ClickSoftware is brimming with intelligent, resourceful professionals who thrive in a collaborative environment whose foundation is built on mutual trust, respect and accountability. It’s time for you to join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!

ClickSoftware Reviews

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    Helpful (1)

    "Best company I've every worked for"

    • Work/Life Balance
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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at ClickSoftware full-time (More than 5 years)


    Great product, cutting edge technologies, rapidly growing market, awesome people, very positive momentum, top class leadership and management.


    Can improve on Work/life balance.

See All 182 Reviews

ClickSoftware Photos

ClickSoftware photo of: Americas Sales Team dinner
ClickSoftware photo of: Hosting lunch for the company to celebrate the new office
ClickSoftware photo of: Click Family Connect Badminton Tournament
ClickSoftware photo of: Wineo'clock
ClickSoftware photo of: SKO17
ClickSoftware photo of: Waffle Monday!
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ClickSoftware Interviews



Getting an Interview

Getting an Interview





    Sales Team Lead Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview


    The process took 2+ months. I interviewed at ClickSoftware.


    I was not impressed by the process, low engagement and follow through. It has been over two weeks since the in person interview and I haven't heard from the recruiter or hiring manager despite reaching out. The job description was not in alignment with what the interviewers were actually wanting to hire for.

    Interview Questions

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ClickSoftware Awards & Accolades

  • 2016 North American Mobile Workforce Management Industry Company of the Year, Frost & Sullivan, 2016
  • Hot Vendor in Internet of Things, Aragon Research, 2016
  • ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management, Gartner Magic Quadrant, 2016
  • ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management, Gartner Magic Quadrant, 2016
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