How do employees rate iQor?

Employees rate iQor 3.2 out of 5 stars based on 3,245 anonymous reviews on Glassdoor.

How can I get a job at iQor?

To get a job at iQor, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at iQor and prepare for tough questions.

Do people recommend working at iQor?

Overall, 52% of employees would recommend working at iQor to a friend. This is based on 3,245 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at iQor?

69% of job seekers rate their interview experience at iQor as positive. Candidates give an average difficulty score of 2.1 out of 5 (where 5 is the highest level of difficulty) for their job interview at iQor.

How do employees rate the business outlook for iQor?

47% of employees think that iQor has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at iQor

iQor Snapshot

3.2

based on 3,172 ratings

52% would recommend to a friend

Chris Crowley

62% approve of CEO

27 OfficesLocations

Mission To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.

Our Vision
iQor is purpose-built to create smiles.
We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.

Description iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 40,000 employees in 10 countries, we partner with many of the world's best-known brands to deliver customer support solutions that span the consumer value chain. Our CX private cloud technology and interaction analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer life cycle. For more information, please visit us at www.iqor.com.

Fraud Warning: iQor recruiting team members only use @iqor.com email addresses to contact you. There will never be any request for payment to iQor as part of the hiring process. If you receive emails from iQor recruiting team members from any other addresses or personal email accounts, please contact us: Askcompliance@iqor.com

Life at iQor

Company updates

iQor

1y

Meet iQor CXBPO™ at Customer Contact Week Las Vegas! June 9–12 | Caesars Forum | Las Vegas | Booth #1624 Join us at the world’s largest customer contact event to discover how we blend 25+ years of global CX expertise with AI-powered solutions that grow, retain, and optimize customer relationships. With a track record of driving performance for 200+ leading brands, we’re ready to help you elevate your CX strategy. Visit our booth and book time with our team to explore personalized solutions that deliver real results. ...Show more

www.iqor.com

CCW Las Vegas 2025

0

iQor

1y

Customer experience is being redefined by intelligence, not just automation. iQor CXBPO™ and OpenAI are transforming CX with AI that adapts, predicts, and drives growth. With real-time insights to continuous learning, we’re helping brands stay ahead of customer expectations (and the competition). Explore how smarter CX starts here: www.iqor.com/openai...Show more

Customer experience is being redefined by intelligence, not just automation. iQor CXBPO™ and OpenAI are transforming CX with AI that adapts, predicts, and drives growth. With real-time insights to continuous learning, we’re helping brands stay ahead of customer expectations (and the competition). Explore how smarter CX starts here: www.iqor.com/openai

0

iQor

1y

Tomorrow’s the day! iQor CXBPO™ is heading to IUCX 2025 in Phoenix, and we want to meet you. Book time with Vice President of Global Sales Gail McLaughlin Toti and discover how our AI-powered CX and strategic outsourcing solutions can help your utility brand: - Reduce cost-to-serve - Improve customer satisfaction - Maximize efficiency from meter to cash Let’s get your CX transformation conversation on the calendar: ...Show more

www.iqor.com

IUCX Conference 2025

0

iQor

1y

A heartfelt thank you to everyone who joined us for iQor Qares’ 8th Annual Charity Golf Tournament! Your kindness and generosity continue to uplift iQor CXBPO™ employees and their families worldwide who are facing financial hardships due to unexpected, life-changing events. Whether helping rebuild after natural disasters or offering support during medical emergencies, your contributions bring real hope and relief when needed most. Want to make a difference year-round? Visit the iQor Qares website to learn more....Show more

iqorqares.com

iQor Qares

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iQor

1y

Real-time CX is here — powered by iQor CXBPO™ + OpenAI. We’re transforming how brands understand and optimize customer experiences through: • Real-time interaction analytics • Instant sentiment detection • Faster first call resolution • Proactive issue prevention With AI-enhanced insights at your fingertips, CX teams move faster, resolve smarter, and deliver better outcomes at scale. The future of CX is now. Don’t get left behind....Show more

www.iqor.com

OpenAI | iQor

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Photos

iQor awards & accolades

Great Place to Work® Certification™, Great Place to Work®, 2023
Bronze Stevie® Award – Customer Service Training or Coaching Program of the Year - Technology Industries, Stevie® Awards for Sales & Customer Service, 2023

Pledges & certifications

Pay equality pledge
Committed to paying equitably for equal work & experience
Career advancement program
Helping employees "upskill" into higher-paying positions
Social responsibility pledge
Formal programs or foundation to give back to communities
Diversity commitment
Has programs that support a diverse and inclusive workforce
First job programs
Maintain entry-level hiring and career development programs to give people career starts
Pledge to thrive
Taking steps to prioritize employee well-being

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Jobs at iQor

Director Facilities Architecture and Construction

Customer Service Agent – Credit Card Services

Inbound Sales Representative

Collections Specialist

Employee reviews at iQor

iQor has an employee rating of 3.2 out of 5 stars, based on 3,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by category

3.3

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

3.0

Compensation and benefits

2.8

Senior management

2.7

Work/Life balance

Employee reviews

Customer service representativeCurrent employee

5.0

Still on the process

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iQor

iQor Snapshot