Working at Firstsource Solutions | Glassdoor

Firstsource Solutions Overview

Mumbai (India)
10000+ employees
2001
Company - Public (FSOL)
Staffing & Outsourcing
$100 to $500 million (USD) per year
Unknown
Firstsource is an innovative provider of customer-centric business process services. With a network of delivery centers spread across India, Ireland, Philippines, Sri Lanka, UK and USA. Firstsource leverages the 'Rightshore' delivery model, to ... Read more

Firstsource Solutions Reviews

3.1
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Recommend to a friend
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
338 Ratings
  • Helpful (1)

    "I like it, just be flexible"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Scott, KS
    Current Employee - Customer Service Representative in Fort Scott, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    They have good benefits, and a friendly staff

    Cons

    Need to be flexible and ready for anything

See All 798 Reviews

Firstsource Solutions Photos

Firstsource Solutions photo of: Our Cardiff colleagues, not only did they win Outsourced Contact Centre of the Year at The Welsh Contact Centre Awards , they also won Trainer of the Year, People Engagement!
Firstsource Solutions photo of: Laura Hourican, SVP of HR and Grainne O Kane, VP of HR, visited Year 12 students at Holy Cross College today. They took part in a Learning for Life and Work workshop
Firstsource Solutions photo of: Our colleagues in Mumbai, Maharashtra held a Mindfulness session as part of their International Women’s Day celebrations! #WomenFirst #IWDatFirstsource
Firstsource Solutions photo of: A big shout out to the ladies at Firstsource. Thank you for all the awesome work you do day-in and day-out but on this special day, it needs a special mention. Thank You! #IWDatFirstsource #womensday
Firstsource Solutions photo of: Today we celebrate International Women's Day! We would like to take this opportunity to celebrate all the woman in our lives who inspire, motivate and keep us going!
Firstsource Solutions photo of: Our colleagues in Manila, recently partnered with a Village Fitness, whose advocacy is FITNESS THROUGH COMMUNITY! 💪🏽
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Firstsource Solutions Interviews

Experience

Experience
51%
31%
18%

Getting an Interview

Getting an Interview
35%
22%
15%
15
8
3
2

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Patient Account Representative Interview

    Anonymous Employee in Louisville, KY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Firstsource Solutions (Louisville, KY) in June 2011.

    Interview

    Two part interview, phone interview, and then face to face. Interview was very standard, then asked as well as answered questions. Typing test required. Very extensive background check (very lengthy if you have more than one last name, or have lived in more than two states).

    Interview Questions

    • Questions were very standard. Nothing really unexpected.   Answer Question

    Negotiation

    No negotiation, I was offered an hour lunch or a half hour lunch, that was the extent of the negotiation.

See All 132 Interviews

Firstsource Solutions Awards & Accolades

  • Large Contact Centre, UK Customer Experience Awards, 2017
  • CX Professional of the Year, UK Customer Experience Awards, 2017
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