Firstsource Solutions Interview Questions | Glassdoor

Firstsource Solutions Interview Questions

Updated Aug 16, 2017
113 Interview Reviews

Experience

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chalfont, PA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Firstsource Solutions (Chalfont, PA) in July 2017.

    Interview

    Most likely the worst interview experience that I have ever had. After the interview, be basically told me that they weren't going to hire me because my resume was "slightly faded" which was the most unprofessional excuse I have ever received. Very lackluster company.

    Interview Questions

    Firstsource Solutions Response

    Aug 7, 2017 – Digital Marketing Manager

    Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all... More


  2.  

    CallC Interview

    Anonymous Employee in Colorado Springs, CO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Firstsource Solutions (Colorado Springs, CO).

    Interview

    Fairly easy. As long as you have a pulse and no felonies, you're hired.Basically they have you fill out an online application at the office if you haven't done it in person.And than they interview you with basic questions and give you the offer.

    Interview Questions

    • Name a time when you went above and beyond customer service duties.   1 Answer

    Firstsource Solutions Response

    Aug 7, 2017 – Digital Marketing Manager

    At Firstsource we’re all about exceeding our customer’s expectations and go beyond customer service duties, this is a standard and we take great pride in our customer/client/colleagues Firstsource... More

  3. Helpful (1)  

    Intake Coordinator Interview

    Anonymous Interview Candidate in Baton Rouge, LA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Firstsource Solutions (Baton Rouge, LA) in January 2017.

    Interview

    Interview process was over-all ok it took over 10 mins to fill out paperwork and go in for my interview once I got into the room for my interview the lady that imterviewed me was very nice ans spoke very we'll with a lot of understanding very helpful also

    Interview Questions

    Firstsource Solutions Response

    Aug 7, 2017 – Digital Marketing Manager

    Thank you for taking the time to leave us your feedback. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception


  4. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Firstsource Solutions (Colorado Springs, CO) in December 2016.

    Interview

    Very simple. Applied this morning and got a call back mid-afternoon, the same day. After a few questions about my employment history and what I want from a job, I was asked to answer a some questions regarding hypothetical customer service scenarios. I must have answered the questions to the interviewers satisfaction, because she offered me a position soon after ...which I happily accepted. The job is seasonal (which fits my needs perfectly), so maybe that would explain why the interview process was so easy.

    They do drug test and run a background check.

    Interview Questions

    Firstsource Solutions Response

    Aug 7, 2017 – Digital Marketing Manager

    Thank you for taking the time and leaving us such great feedback! We love receiving feedback as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced... More


  5.  

    Claims Examiner Interview

    Anonymous Employee in Rockford, IL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Firstsource Solutions (Rockford, IL) in November 2016.

    Interview

    It's a two day process so be made aware. The first day you will need to come in for testing which can be about 2 hours long. Should you do well you will come back in for a face to face interview.

    Interview Questions

    • Describe a difficult situation at work you were put in and how did you handle that to make it a positive change   Answer Question

  6.  

    Debt Collector Interview

    Anonymous Employee in Belleville, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Firstsource Solutions (Belleville, IL) in June 2016.

    Interview

    Very simple and comfortable... I was very surprised at how laid back the interview process was ..they asked questions about my life and they really kept the interview straight to the point and very discreet .

    Interview Questions

    • Where do you find yourself in the company?   1 Answer

    Firstsource Solutions Response

    Aug 7, 2017 – Digital Marketing Manager

    Thank you for taking the time and leaving us such great feedback! We love receiving feedback as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced... More


  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Colorado Springs, CO
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Firstsource Solutions (Colorado Springs, CO) in January 2016.

    Interview

    Bizarre, uncomfortable, made me interview for a different position on the same day that I wasn't prepared for and ultimately didn't do well in because of that. They realized I had a degree and so they threw me into an entirely different position that I had absolutely no acumen in. Realistically I applied for this job because it was super close and it was an obvious easy, brain dead one while I do my computer science degree.

    Interview Questions

    • They literally had me do a whole math test without a real calculator while the person was gawking at me very uncomfortable; generic tell me about yourself, where do you see yourself in x amount of years   1 Answer
  8. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Firstsource Solutions in December 2015.

    Interview

    Text a number to apply. Got a text back with the address. Went in and completed application and interview. Took about one hour to complete all. Was offered the job and told I would get a gift card Signon bonus for getting high school transcripts, previous work information to the office before the start of training.

    Interview Questions

    • What was the most difficult customer you have had and how did you handle it?   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Eugene, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at Firstsource Solutions (Eugene, OR) in December 2015.

    Interview

    Part one: accuracy test - process customer orders by entering orders into computer program, 10-15 minutes
    Part two: typing speed test (required: 35wpm), 3 minutes
    Part three: interview with HR rep, about 10-15 minutes

    Interview Questions

    Negotiation

    No negotiation - they give a conditional offer of employment and then two days for you to take a drug test and provide proof of education and employment history


  10. Helpful (1)  

    Chat Tech Interview

    Anonymous Employee in Eugene, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Firstsource Solutions (Eugene, OR) in November 2015.

    Interview

    Pretty intensive for the pay, include drug test, assessment, typing test, CSR test, pre-screening, then the interview. Some driving around to get things done, there was a sort of recruitment / job fair, but in the end, they didn't ask for too much, perhaps just proof that I worked in the places I did, not sure how far they checked it after my tax info proved that I did work the places I stated.

    Interview Questions


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