Firstsource Solutions Reviews | Glassdoor

Firstsource Solutions Reviews

Updated October 18, 2017
593 reviews

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2.7
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
236 Ratings

593 Employee Reviews

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Pros
  • Friendly work environment (work from home) (in 44 reviews)

  • Firstsource builds a great work culture for the employees, work life balance is good which encourages employees to give their best (in 12 reviews)

Cons
  • Team leaders don't want to do anything, when you ask for help it seems like the end of the world for them (in 18 reviews)

  • No work life balance because of the split shift from so many months now (in 9 reviews)

More Pros and Cons

  1. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firstsource Solutions full-time (More than a year)

    Pros

    Great people to work with..

    Cons

    No cons to think of...


  2. Helpful (1)

    "suffers from normal call center issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Firstsource Solutions full-time

    Pros

    great coworkers and direct management, solid training

    Cons

    call centers, at least in the US are constantly under threat of closure or loss of contract. Don't make long term plans, unless you are beyond entry level (even then it's dicey). You're probably going to get laid off.

    Advice to Management

    avoid adversarial relationships with team leaders.

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Benefits Specialist in Hamlet, NC
    Former Employee - Patient Benefits Specialist in Hamlet, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time (More than a year)

    Pros

    Good salary
    Training
    Opportunities for advancement
    Responsive supervisors

    Cons

    Contract work, jobs can end when contracts end


  4. "HCAP Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HCAP Auditor in Gahanna, OH
    Current Employee - HCAP Auditor in Gahanna, OH
    Recommends
    Positive Outlook

    I have been working at Firstsource Solutions full-time (More than 8 years)

    Pros

    It has always offered me the opportunity to grow and develop my ability to be able to do the best that I can

    Cons

    Maximum allowed income no cost of living raises

    Advice to Management

    None at this time


  5. Helpful (1)

    "Doesn't Care About You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Team Lead in New York, NY
    Former Employee - Quality Assurance Team Lead in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstsource Solutions (More than 8 years)

    Pros

    They give you a very generous PTO allowance.

    Cons

    No merit raises; everyone gets the same, and it's horrible. No place to grow. Rampant favoritism. Untested, and unfair Matrix Pay system.

    Advice to Management

    Treat your employees with a bit of respect and they, in turn, will respect you.


  6. Helpful (1)

    "would've been great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firstsource Solutions full-time

    Pros

    no talking on the phones! decent bonuses/benefits

    Cons

    extremely strict sick/absence policy, even after we were told to find new jobs. company closed suddenly, stressful work.


  7. "Great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Assistant in Colorado Springs, CO
    Current Employee - Human Resources Assistant in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Firstsource has a great family-oriented culture! Excellent place to work, great people at every level.

    Cons

    No cons to working at Firstsource.

  8. Helpful (2)

    "Run Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Firstsource Solutions full-time (More than 5 years)

    Pros

    Based on current management strategy, I don't anticipate this cesspit will be around much longer.

    Cons

    There's a new time off policy being implemented. If you currently have time off available to use, you will only have one more year to roll the time over. Time off will be use or lose from now on. I could mention numerous others, but if you're a current employee, now's the time to update the resume. If your a prospective employee, look somewhere else.

    Advice to Management

    I would say McDonald's is hiring, but even the Golden Arches has standards. You may want to keep a lower profile. If you get on Trump's radar, he'll revoke your visas.


  9. "Teamwork"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firstsource Solutions full-time

    Pros

    The team is very welcoming and a great place to grow your career.

    Cons

    Advise more leadership and/or supervisory training


  10. Helpful (2)

    "Okay if you like stress . . . . . ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time

    Pros

    I don't think there any pros.

    Cons

    Very Stressful. Management does not listen to employee suggestions.


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