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Firstsource Solutions Reviews
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    Firstsource Solutions Reviews

    Updated September 19, 2018
    785 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
    Rajesh Subramaniam
    338 Ratings

    785 Employee Reviews

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    Pros

    • "Good work environment and culture - people centric" (in 56 reviews)

    • "Firstsource builds a great work culture for the employees, work life balance is good which encourages employees to give their best"" (in 12 reviews)

    Cons

    • "I also have no work-life balance" (in 13 reviews)

    • "Team leaders never fulfil requests" (in 21 reviews)

    More Pros and Cons

    1. Helpful (1)

      "I like it, just be flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Fort Scott, KS
      Current Employee - Customer Service Representative in Fort Scott, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      They have good benefits, and a friendly staff

      Cons

      Need to be flexible and ready for anything

    2. "Benefits are pretty good, pay is low for the industry"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Remote Mortgage Underwriter in Tampa, FL
      Current Employee - Remote Mortgage Underwriter in Tampa, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      18 paid days off plus holidays, reasonable medical premiums and good coverage. I love my particular manager.

      Cons

      Pay is a bit low for the industry. At a remote employee assigned to work for a client, I dont feel like I am.part of the team at Firstsource.

      3. Join the Firstsource Solutions team
      See Our Latest Jobs

    3. "Team Lead"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at Firstsource Solutions full-time

      Pros

      Good environment great people to work with

      Cons

      Unorganized and chaotic at times pay is low

    4. "Claim specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
      Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firstsource Solutions full-time (More than 3 years)

      Pros

      Flex time. Casual dress. Not much else

      Cons

      Low pay, high benefits power trip leaders. Lots of pay cuts

    5. "Ehh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Colorado Springs, CO
      Current Employee - Customer Service Representative in Colorado Springs, CO
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      Easy hiring process, multiple options for what job you actually do depending on when you are hired, may have the chance to switch projects when their is an opening

      Cons

      Usually hired on as temporary agents, there is no guarantee that you become permanent or that you can be hired onto another project after the temporary one ends. Benefits are expensive. Lots of drama, supervisors tend to not care about their agents, reporting ptobkens to hr gets you nowhere. dependingboj which project you work not everyone makes the same pay.

      Advice to Management

      Focus on making sure your employees are happy.

    6. Helpful (1)

      "Ehhhh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Louisville, KY
      Former Employee - Anonymous Employee in Louisville, KY
      Recommends
      Approves of CEO

      I worked at Firstsource Solutions full-time (Less than a year)

      Pros

      Okay job. Good benefits. Nice pay.

      Cons

      Lots of information. Training didn't go so smoothly. People started dropping like flies.

    7. "Perfect if you have no other choice."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Examiner in Rockford, IL
      Former Employee - Claims Examiner in Rockford, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firstsource Solutions full-time (More than 3 years)

      Pros

      You get paid money in exchange for work.

      Cons

      The amount you get paid isn’t much. Prepare to get minimal wages cut at a moments notice. Do not expect management to communicate with you.

      Advice to Management

      Talk to your employees. Pay your employees.

    8. Helpful (1)

      "Data Entry Clerk: self explanatory"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Data Entry Clerk in Kingston, NY
      Former Employee - Data Entry Clerk in Kingston, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firstsource Solutions full-time (More than 5 years)

      Pros

      A paycheck, benefits and not having to work with the public

      Cons

      Awful company to work for, if you’re in search of something that offers advancement, and rewards for a job well done. Nepotism every where you look, so if you’re not into being someone’s pet, you’re SOL. Pay not commensurate with abilities or previous experience.

      Advice to Management

      Pay your employees a fair and living wage. Stop treating everyone as if they’re in Kindergarten. Speak to them as if they’re equals, not underlings, and you’ll get a better return. Don’t make your employees dread coming to work, or, in the case of what I’m doing right now, feel the need to leave horrible company reviews on a job website. You reap what you sow.

    9. Helpful (1)

      "Firstsource Solutions Rating"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Firstsource Solutions full-time

      Pros

      Firstsource Solutions will guarantee 40 hour work week Monday thru Friday with no weekends This is a customer service position.

      Cons

      Firstsource Solutions offers poor pay to their customer service employees with no more than a $.25 pay raise in the 5 years that I had been employed there.

      Advice to Management

      It is my hope that Firstsource Solutions will pay better in the future for the level of responsibility that is placed on the employee.

    10. "Decent Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Firstsource Solutions part-time (Less than a year)

      Pros

      Good hours, Good environment, Good people

      Cons

      Contract with Client Terminated so everyone laid off

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