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Firstsource Solutions Reviews
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    Firstsource Solutions Reviews

    Updated February 19, 2019
    855 reviews

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    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
    Rajesh Subramaniam
    370 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Terrible work/life balance, never get a whole weekend off, ever" (in 14 reviews)

    • "Team leaders never fulfil requests" (in 22 reviews)

    More Pros and Cons

    1. Helpful (1)

      "I like it, just be flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Fort Scott, KS
      Current Employee - Customer Service Representative in Fort Scott, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      They have good benefits, and a friendly staff

      Cons

      Need to be flexible and ready for anything

    2. "Depends on the account"

      StarStarStarStarStar
      Former Employee - Customer Service Agent in Colorado Springs, CO
      Former Employee - Customer Service Agent in Colorado Springs, CO

      I worked at Firstsource Solutions full-time (More than a year)

      Pros

      Some of the accounts are great to work on.

      Cons

      Other accounts are horrible to work on.

      3. Join the Firstsource Solutions team
      See Our Latest Jobs

    3. "Accounts Representative"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      It was really nice and work was informal. Flexible hours and you just had to come in and work the phones

      Cons

      Too much time seating in one place

      Advice to Management

      The nature of the job doesn’t really give managers much leeway to change much. I guess the supervisors could be nicer

    4. Helpful (2)

      "Eligibility Supervisor- Florida"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Eligibility Supervisor in Jacksonville, FL
      Former Employee - Eligibility Supervisor in Jacksonville, FL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Firstsource Solutions full-time (More than a year)

      Pros

      Potential is present to obtain experience that could be of great asset

      Cons

      Patient care is secondary to the bottom dollar.
      Taking time off is difficult and discouraged.
      Training is minimal.
      Overworked and underpaid
      Poor communication on all levels

      Advice to Management

      Provide staff with necessary tools to succeed and stop setting them up for failure. Pay staff what they are worth and equal to the high demand of the job expectations.

      Firstsource Solutions Response

      Jan 6, 2019 – DGM Marketing

      Thanks for your feedback. People Centricity is one of our core values and building a healthy work environment for all Firstsourcers is a priority. It is a matter of concern for us to know about your... More

    5. Helpful (1)

      "High school atmosphere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Examiner in Louisville, KY
      Former Employee - Claims Examiner in Louisville, KY
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Firstsource Solutions full-time (Less than a year)

      Pros

      Flexible and decent pay with benefits

      Cons

      Management. Management. Management. Management. Management

      Advice to Management

      The trainer didn't know his material well enough to teach

    6. "Customer service representative"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Firstsource Solutions full-time

      Pros

      Good pay food was provided occasionally

      Cons

      Poor management lack of training

      Firstsource Solutions Response

      Dec 18, 2018 – DGM Marketing

      Thanks for writing in. We are sorry to know about your experience and would like to take corrective action. Do share your contact details with us so we can discuss this in detail. Alternatively, you... More

    7. "patient service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at Firstsource Solutions full-time

      Pros

      Good benefits, own office, independent thinking

      Cons

      no real room for growth, non transferrable skills, taking time off is hard since there aren't back ups

      Firstsource Solutions Response

      Nov 25, 2018 – DGM Marketing

      Thanks for writing in. We take your feedback sincerely. One of the key Value propositions for Firstsource is internal growth. Would like to understand better from you about the situation mentioned... More

    8. Helpful (2)

      "Beholden to a lousy client"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Examiner in Louisville, KY
      Current Employee - Claims Examiner in Louisville, KY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      Relaxed environment, can listen to music, flexible schedules.

      Cons

      Mandatory overtime never ends, broken promises. Terrible management.

      Advice to Management

      Look in the mirror. While you are patting yourself on the back for all the sacrifices you perceive to make, we are updating our resumes.

      Firstsource Solutions Response

      Nov 18, 2018 – DGM Marketing

      Thanks for writing in. We take your feedback sincerely. While client deliverables are key, we do strive to keep into account the work-life balance of our people in all situations. Would like to... More

    9. Helpful (2)

      "Stay away if you are smart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Analyst in Louisville, KY
      Current Employee - Claims Analyst in Louisville, KY
      Doesn't Recommend
      Disapproves of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      Easy to get hired on

      Cons

      You will start at an hourly rate of 11 or 12 per hour for training and then they will take away your hourly and only pay you a low per claim rate.

      Advice to Management

      Be upfront with employees who are attempting to make a decent wage to support their families.

      Firstsource Solutions Response

      Nov 11, 2018 – DGM Marketing

      Thanks for writing in. We wish to understand your concern in detail and rectify if there has been a lag in any communication. Do let us know your contact details. You can alternatively also connect... More

    10. Helpful (2)

      "Bad management"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Good health and friendly coworkers

      Cons

      Management are bad at planning and unorganized. They don’t give you heads up of you are new and doing bad. They are just writing you up or terminate you. Don’t waste your time here if you come here don’t stay long most people get fired after there 6 months. They work for different clients and never take your side. They only care about the money.

      Advice to Management

      Need to be more organized and start caring about patient

      Firstsource Solutions Response

      Oct 29, 2018 – DGM Marketing

      Thanks for your feedback. We are extremely sorry for the experience you have had. We as an organization have People Centricity and Excellence as our core value with no compromise on either. Your... More