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Firstsource Solutions Reviews
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    Firstsource Solutions Reviews

    Updated November 16, 2018
    817 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
    Rajesh Subramaniam
    358 Ratings

    817 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good work environment and culture - people centric" (in 56 reviews)

    • "Free Sky if working for the Sky section" (in 25 reviews)

    Cons

    • "I also have no work-life balance" (in 13 reviews)

    • "Team leaders never fulfil requests" (in 21 reviews)

    More Pros and Cons

    1. Helpful (1)

      "I like it, just be flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Fort Scott, KS
      Current Employee - Customer Service Representative in Fort Scott, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      They have good benefits, and a friendly staff

      Cons

      Need to be flexible and ready for anything

    2. "Beholden to a lousy client"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Examiner in Louisville, KY
      Current Employee - Claims Examiner in Louisville, KY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      Relaxed environment, can listen to music, flexible schedules.

      Cons

      Mandatory overtime never ends, broken promises. Terrible management.

      Advice to Management

      Look in the mirror. While you are patting yourself on the back for all the sacrifices you perceive to make, we are updating our resumes.

      3. Join the Firstsource Solutions team
      See Our Latest Jobs

    3. "Stay away if you are smart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Analyst in Louisville, KY
      Current Employee - Claims Analyst in Louisville, KY
      Doesn't Recommend
      Disapproves of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      Easy to get hired on

      Cons

      You will start at an hourly rate of 11 or 12 per hour for training and then they will take away your hourly and only pay you a low per claim rate.

      Advice to Management

      Be upfront with employees who are attempting to make a decent wage to support their families.

      Firstsource Solutions Response

      Nov 11, 2018 – DGM Marketing

      Thanks for writing in. We wish to understand your concern in detail and rectify if there has been a lag in any communication. Do let us know your contact details. You can alternatively also connect... More

    4. "Bad management"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Good health and friendly coworkers

      Cons

      Management are bad at planning and unorganized. They don’t give you heads up of you are new and doing bad. They are just writing you up or terminate you. Don’t waste your time here if you come here don’t stay long most people get fired after there 6 months. They work for different clients and never take your side. They only care about the money.

      Advice to Management

      Need to be more organized and start caring about patient

      Firstsource Solutions Response

      Oct 29, 2018 – DGM Marketing

      Thanks for your feedback. We are extremely sorry for the experience you have had. We as an organization have People Centricity and Excellence as our core value with no compromise on either. Your... More

    5. "Patient service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Patient Service Representative in Richmond, VA
      Current Employee - Patient Service Representative in Richmond, VA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Firstsource Solutions full-time (Less than a year)

      Pros

      Would not even give 1 star to this company, it is the worst. DO NOT DO IT. I regret since day one. Very unprofessional

      Cons

      Everything!! management is terrible, you are on your own from day 1, lots of reports to do and systems you need to use without any proper training, there is NO communication, lots of work to be done, you come every morning not knowing what to do. Reach out to management and you get no response till hours later, understaffed so much in every location.

      Advice to Management

      Get more staff & actually train employees before throwing them out to the wolves.

      Firstsource Solutions Response

      Oct 23, 2018 – DGM Marketing

      Thank you for your valuable feedback. For us to make this a better experience we would require more details from you and would appreciate if you could share your contact details with us and we will... More

    6. "Benefits are pretty good, pay is low for the industry"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Remote Mortgage Underwriter in Tampa, FL
      Current Employee - Remote Mortgage Underwriter in Tampa, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      18 paid days off plus holidays, reasonable medical premiums and good coverage. I love my particular manager.

      Cons

      Pay is a bit low for the industry. At a remote employee assigned to work for a client, I dont feel like I am.part of the team at Firstsource.

    7. "Team Lead"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at Firstsource Solutions full-time

      Pros

      Good environment great people to work with

      Cons

      Unorganized and chaotic at times pay is low

    8. Helpful (1)

      "Claim specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
      Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firstsource Solutions full-time (More than 3 years)

      Pros

      Flex time. Casual dress. Not much else

      Cons

      Low pay, high benefits power trip leaders. Lots of pay cuts

    9. "Ehh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Colorado Springs, CO
      Current Employee - Customer Service Representative in Colorado Springs, CO
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Firstsource Solutions full-time (More than a year)

      Pros

      Easy hiring process, multiple options for what job you actually do depending on when you are hired, may have the chance to switch projects when their is an opening

      Cons

      Usually hired on as temporary agents, there is no guarantee that you become permanent or that you can be hired onto another project after the temporary one ends. Benefits are expensive. Lots of drama, supervisors tend to not care about their agents, reporting ptobkens to hr gets you nowhere. dependingboj which project you work not everyone makes the same pay.

      Advice to Management

      Focus on making sure your employees are happy.

    10. Helpful (1)

      "Ehhhh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Louisville, KY
      Former Employee - Anonymous Employee in Louisville, KY
      Recommends
      Approves of CEO

      I worked at Firstsource Solutions full-time (Less than a year)

      Pros

      Okay job. Good benefits. Nice pay.

      Cons

      Lots of information. Training didn't go so smoothly. People started dropping like flies.

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