Firstsource Solutions Reviews | Glassdoor

Firstsource Solutions Reviews

Updated November 16, 2018
817 reviews

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3.1
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
358 Ratings

817 Employee Reviews

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Pros
  • "Good work environment and culture - people centric" (in 56 reviews)

  • "Free Sky if working for the Sky section" (in 25 reviews)

Cons
  • "I also have no work-life balance" (in 13 reviews)

  • "Team leaders never fulfil requests" (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "I like it, just be flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Scott, KS
    Current Employee - Customer Service Representative in Fort Scott, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    They have good benefits, and a friendly staff

    Cons

    Need to be flexible and ready for anything


  2. "Beholden to a lousy client"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Louisville, KY
    Current Employee - Claims Examiner in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Relaxed environment, can listen to music, flexible schedules.

    Cons

    Mandatory overtime never ends, broken promises. Terrible management.

    Advice to Management

    Look in the mirror. While you are patting yourself on the back for all the sacrifices you perceive to make, we are updating our resumes.

  3. "Stay away if you are smart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in Louisville, KY
    Current Employee - Claims Analyst in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Easy to get hired on

    Cons

    You will start at an hourly rate of 11 or 12 per hour for training and then they will take away your hourly and only pay you a low per claim rate.

    Advice to Management

    Be upfront with employees who are attempting to make a decent wage to support their families.

    Firstsource Solutions Response

    Nov 11, 2018 – DGM Marketing

    Thanks for writing in. We wish to understand your concern in detail and rectify if there has been a lag in any communication. Do let us know your contact details. You can alternatively also connect... More


  4. "Bad management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good health and friendly coworkers

    Cons

    Management are bad at planning and unorganized. They don’t give you heads up of you are new and doing bad. They are just writing you up or terminate you. Don’t waste your time here if you come here don’t stay long most people get fired after there 6 months. They work for different clients and never take your side. They only care about the money.

    Advice to Management

    Need to be more organized and start caring about patient

    Firstsource Solutions Response

    Oct 29, 2018 – DGM Marketing

    Thanks for your feedback. We are extremely sorry for the experience you have had. We as an organization have People Centricity and Excellence as our core value with no compromise on either. Your... More


  5. "Patient service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Richmond, VA
    Current Employee - Patient Service Representative in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Would not even give 1 star to this company, it is the worst. DO NOT DO IT. I regret since day one. Very unprofessional

    Cons

    Everything!! management is terrible, you are on your own from day 1, lots of reports to do and systems you need to use without any proper training, there is NO communication, lots of work to be done, you come every morning not knowing what to do. Reach out to management and you get no response till hours later, understaffed so much in every location.

    Advice to Management

    Get more staff & actually train employees before throwing them out to the wolves.

    Firstsource Solutions Response

    Oct 23, 2018 – DGM Marketing

    Thank you for your valuable feedback. For us to make this a better experience we would require more details from you and would appreciate if you could share your contact details with us and we will... More


  6. "Benefits are pretty good, pay is low for the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Mortgage Underwriter in Tampa, FL
    Current Employee - Remote Mortgage Underwriter in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    18 paid days off plus holidays, reasonable medical premiums and good coverage. I love my particular manager.

    Cons

    Pay is a bit low for the industry. At a remote employee assigned to work for a client, I dont feel like I am.part of the team at Firstsource.


  7. "Team Lead"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Firstsource Solutions full-time

    Pros

    Good environment great people to work with

    Cons

    Unorganized and chaotic at times pay is low

  8. Helpful (1)

    "Claim specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
    Former Employee - Anonymous Employee in Louisville-Jefferson County, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Solutions full-time (More than 3 years)

    Pros

    Flex time. Casual dress. Not much else

    Cons

    Low pay, high benefits power trip leaders. Lots of pay cuts


  9. "Ehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Easy hiring process, multiple options for what job you actually do depending on when you are hired, may have the chance to switch projects when their is an opening

    Cons

    Usually hired on as temporary agents, there is no guarantee that you become permanent or that you can be hired onto another project after the temporary one ends. Benefits are expensive. Lots of drama, supervisors tend to not care about their agents, reporting ptobkens to hr gets you nowhere. dependingboj which project you work not everyone makes the same pay.

    Advice to Management

    Focus on making sure your employees are happy.


  10. Helpful (1)

    "Ehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Recommends
    Approves of CEO

    I worked at Firstsource Solutions full-time (Less than a year)

    Pros

    Okay job. Good benefits. Nice pay.

    Cons

    Lots of information. Training didn't go so smoothly. People started dropping like flies.


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