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Firstsource Solutions

Engaged Employer

Skilled employees laid off while talent is wasted - Technical Support Specialist Firstsource Solutions Employee Review

3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people. Lots to learn. Rarely slow so days go by quick.

Cons

They waste their talent. Extremely skilled people are laid off or fired only to be replaced by people who have no idea what they are doing. This was a cycle everyone was aware of.

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Firstsource Solutions Response
1mo
Thank you for sharing your candid feedback. It’s encouraging to hear that you had a positive experience with your colleagues and found the environment to be dynamic and full of learning opportunities. A fast-paced workplace with supportive people can make a meaningful difference in day-to-day engagement. At the same time, your concerns around talent management and retention are important. Ensuring that skilled employees are valued and retained, and maintaining continuity in expertise, are critical for sustained success.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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