Working at Funcom | Glassdoor

Funcom Overview

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www.funcom.com
Oslo (Norway)
51 to 200 employees
1993
Company - Public (FUNCOM)
Arts, Entertainment & Recreation
$10 to $25 million (USD) per year
Unknown

Funcom Reviews

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Rui Manuel Monteiro Casais
2 Ratings
  • "Realistic expectations for Customer Service with poor communication but positive work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Funcom full-time (Less than a year)

    Pros

    Comfortable offices and working hours, but inflexible on scheduling (fixed shifts)

    Cons

    Shared computers and poor communication about new policies; sometimes a policy was communicated to customer service a day after the problem occurred, so local managers were left to make decisions on how to respond to customer problems that were different from corporate policy communicated one day later

    Advice to Management

    Increase communication to the customer service department

See All 37 Reviews

Funcom Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Funcom (Durham, NC).

    Interview

    HR was great, she was able to ask me a lot of questions and make me feel welcome. Unfortunately, she's no longer with the company as they got rid of HR in general. The manager of the office at the time didn't have too many questions, he seemed unprepared which I was informed that many interviews went that way.

    Interview Questions

    • They just want to know what games you play and what you can bring to the table.   Answer Question

    Negotiation

    I didn't negotiate.

See All 4 Interviews

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