Working at Incept | Glassdoor

Incept Overview

Canton, OH
201 to 500 employees
Company - Private
Telecommunications Services
$10 to $25 million (USD) per year
Incept is a conversational marketing firm that specializes in creating productive conversations that drive meaningful results. Our relentless focus on building a company culture that supports our clients and employees reaching their goals has led to being named a Top Workplace ... Read more

Mission: To have productive conversations that drive meaningful results.

Incept – Why Work For Us?


There’s truly nothing more valuable to your business than your customer base. The idea of letting someone else manage those relationships has you scared to death.

There have been too many times when you needed help from a contact center employee and have been less than impressed.

Every interaction is an opportunity to grow or weaken a relationship and customer expectations are higher than ever.

How can you keep up?

Incept is a multi-channel contact center that develops lifelong relationships with you and your customers. For over 20 years, we have been working with some of the largest brands in the world to develop campaigns that strengthen relationships at every touch point.

For someone to take care of your customers you need to know they are different.

We are. From the time we take to understand your business goals before presenting a solution to our willingness to develop a shared-risk pricing model to the investment we place on creating a Top Workplace culture, we’re different in the way we approach the relationship with you and your customers.

Relationships matter.

Our purpose is to help you become the best version of yourself.  This means that not only will we help you here at work to fulfill your position successfully, but we will also help you as you work towards becoming the best version of you in the future. 

  • Advancement opportunities
  • Learning skills hands-on
  • Exposure to a variety of tools and philosophies on development, coaching and improvement
  • Willingness to make big bets on people early on

Our employees love Incept for our commitment to the mission of helping you become the best possible version of yourself, the daily practice of our 6 core values and 33 behaviors, the collaborative and transparent environment, and our continued efforts to expand the support and benefits to our employees. Here are a few of our team's favorite perks:

  • Nearly unlimited overtime
  • Daily pay
  • FWA loan program
  • Medical/dental/vision/life/401k with matching
  • Flexible schedules
  • Regularly scheduled meetings that provide access to CEO and head of HR for your feedback and suggestions.
  • Incentive programs that can earn you anything from pens and tumblers to gift cards and weekend getaways.
  • Regular reviews with raise potential each year up to $1.00 per hour
  • Paid Time Off earned through perfect attendance.
  • Set schedule allows for planning without being restrictive for life’s events.
  • Closed for all major holidays – including holiday pay.
  • A generous attendance policy that allows individuals to handle their personal lives without having to worry about the stability of their position.


We have the opportunity to hire 30+ new team members immediately. We're seeking people with a passion for becoming the best possible version of themselves.  If you are looking for an employer who takes an active interest in helping you achieve your goals, it's time you considered Incept.

At Incept, helping others is more than what we do... it's a big part of who we are.

Each year, Incept strives to make a difference in the lives of others. We commit up to 10% of our yearly earnings to local, national and multinational charitable organizations that provide goods and services to people in need around the globe. These donations of time and money are evaluated and distributed by a committee called Incept Gives, a small group of Incept employees that are passionate about making a difference in the world. The committee is made up of four important divisions:

  • Incept Gives Hope: We make direct donations locally and globally.
  • Incept Gives Help: We help our people in the places that make the biggest difference.
  • Incept Gives Back: We volunteer our time in our community as a way of giving back.
  • Incept Gives Purpose: We invest in people to generate economic development.

Since the creation of Incept Gives in 2010, the company has contributed over $350,000 to causes they are passionate about.  In the last year alone, we contributed more than $35,000 in donations.

Incept Reviews

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Approve of CEO
Incept Owner and CEO Sam Falletta
Sam Falletta
41 Ratings
  • "Amazing culture with amazing people"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CME in Canton, OH
    Current Employee - CME in Canton, OH
    Positive Outlook
    Approves of CEO

    I have been working at Incept part-time (Less than a year)


    Amazing work environment
    Fantastic benefits (dental,medical,vision, 401k)
    Room for personal and professional growth
    Flexible work schedule
    Paid holidays


    Repetitive work
    Desk job = alot of sitting
    Many lateral opportunities for growth, but not as many vertical advancement opportunities for those that show outstanding work ethic.

    Advice to Management

    I've been in call center environments since I was 18 years old, I am now 36. By far, Incept is the only place I've been employed at that has invested so much into the well-being of it's employees along with the well-being of the company which creates such an amazing culture to be a part of and an amazing company to work for. The upper management team is personable, caring, receptive, and available to everyone. This leads to an environment that allows for even the newest employee to feel heard and accepted. The work can be a bit monotonous due to the nature of the business of being a contact center, however if you truly make an effort to be outstanding then there are opportunities to grow within the company. Incept is definitely a company worth working for if you are ambitious and ready for growth, they welcome all of your talents.

See All 48 Reviews

Incept Photos

Incept photo of: 2019 Customer Service Smart Culture Award
Incept photo of: 2018 Customer Service Award Winners!
Incept photo of: Recruiting students to join our team!
Incept photo of: Incept employees that were selected to go learn from Urban Meyer!
Incept photo of: Our Grows Team celebrating Customer Care Week
Incept photo of: The Incept leadership team celebrating the opening of our new office location!
See All PhotosSee All

Incept Interviews



Getting an Interview

Getting an Interview





    CME Interview

    Anonymous Interview Candidate in Canton, OH
    No Offer
    Neutral Experience
    Average Interview


    I applied in-person. The process took 6 days. I interviewed at Incept (Canton, OH) in January 2018.


    Took a few days from the time I applied to get scheduled for an interview. I applied before and was unable to come in for an interview which seemed like an issue since the recruiter pointed that out and asked for an explanation on why I never interviewed before. Recruiter seemed uninterested throughout the interview, even yawned several times while talking with me. He seemed to half listen to what I was saying. Gave a very brief overview of the job description and company. Listened to an agent take a few calls before the interview ended. I believe he had no intentions on hiring me before I even came in for the interview.

    Interview Questions

    • Asked about previous positions, job descriptions, and if I gave a notice before leaving.   Answer Question
    • Asked if I knew about the company and what they did there.   Answer Question
    • Asked how I heard about the company and if I had call center experience.   Answer Question
See All 5 Interviews

Incept Awards & Accolades

  • Psychologically Healthy Workplace, Ohio Psychological Association (OPA), 2013
  • Top Workplaces in NE Ohio, The Plain Dealer, 2011
  • Top Workplaces in NE Ohio, The Plain Dealer, 2013
  • Top Workplaces in NE Ohio, The Plain Dealer, 2014
  • President's Award, Foundation for America's Blood Centers, 2012
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Pledges & Certifications

Pledge to Thrive

Taking steps to prioritize employee well-being

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