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Rent-A-Center Overview

Headquarters Plano, TX
Size 10000+ Employees
Founded 1986
Type Company - Public (RCII)
Industry Consumer Services
Revenue $2 to $5 billion (USD) per year
Competitors Aaron's, Walmart, Best Buy
Rent-A-Center is the largest rent-to-own operator in the U.S. with an approximate 32% market share based on store count as of June 30, 2014. RAC operates approximately 3,023 company-owned stores nationwide, Canada, and in Mexico and Puerto Rico. RAC Franchising International ... More

Mission: Our Mission: To improve the quality of life for our coworkers and our customers. At Rent-A-Center, we're passionate about what we do and who we serve. We serve our coworkers by offering rewarding careers with the opportunity to make a difference and the ability to ... More

Rent-A-Center Reviews

Rating Trends
Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
180 Ratings
  • Helpful (1)

    Love the job, hate the people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in McAlester, OK
    Former Employee - Customer Account Representative in McAlester, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO


    Customer interaction, customer service, really have a sense of interaction with customers lives.


    Lots of neck biting amongst coworkers. The team environment leaves a lot to be desired.

    Advice to Management

    Upper management needs to ensure that training reaches the bottom. Training consisted of rushing through a few days of computer training followed up by handouts.

Rent-A-Center Photos

Rent-A-Center Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Employee in Troy, MI
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at Rent-A-Center (Troy, MI) in November 2015.


    I applied online and was called for an interview about a month later. The interview was quick and painless.The interview was not at the store I planned to work at but it wasn't that far of a drive. I was told salary, hours, and what to expect next. When I got home and checked my email I had received the consent for the background check, which I completed, and the places I was able to go for the drug test.

    Interview Questions

    • If you were in the situation where you had to call a customer who hasn't paid for their items in months, and she told you that she can't pay for the items (which were beds for her children). She also said that if she returned the items her children would have to sleep on the floor. How would you handle this situation.   1 Answer

Rent-A-Center Awards & Accolades

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  • Fortune 500, Fortune, 2015

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