Working at Toys "R" Us | Glassdoor

Toys "R" Us Overview

Wayne, NJ
10000+ employees
1948
Company - Private
Toy & Hobby Stores
$5 to $10 billion (USD) per year
Founded in 1948 as a baby furniture store, Toys“R”Us, Inc. has grown to Fortune 250 status, and today has an annual workforce of approximately 62,000 team members worldwide. Over the years, Toys“R”Us, Inc. has solidified its position as ... Read more

Mission: Like Toys“R”Us and Babies“R”Us on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and follow on Twitter @ToysRUs and @BabiesRUs. In addition, visit the “R”Us Careers social pages on Facebook at ... Read more

Company Updates

  • This week, we kicked off our 2017 Rising Star Leadership Program, welcoming 12 new college graduates who aspire to become retail leaders in the field of merchandising, supply chain, or retail operations

    —30+ days ago
  • Run on down to the official Birch Run Outlet Grand Opening! We are so proud of our team members there for having another successful outlet store opening. #ToysRUs #ToysRUsCareers #GrandOpening #Celebrate

    —30+ days ago
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Toys "R" Us – Why Work For Us?



Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 864 Toys“R”Us and Babies“R”Us stores in the United States and Puerto Rico, and in more than 755 international stores and over 250 licensed stores in 37 countries and jurisdictions.  

With its strong portfolio of e-commerce sites including Toysrus.com and Babiesrus.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 associates annually worldwide.

The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys“R”Us, Inc. can be found on Toysrusinc.com. Like Toys“R”Us and Babies“R”Us on Facebook at Facebook.com/Toysrus and Facebook.com/Babiesrus, and follow on Twitter @ToysRUs and @BabiesRUs. In addition, visit the “R”Us Careers social pages on Facebook at Facebook.com/ruscareers, on Twitter @ToysRUsCareers, Instagram @ToysRUsCareers, on LinkedIn at Linkedin.com/company/toys-r-us and on YouTube at YouTube.com/user/RUsCareers to find up-to-date information regarding careers at Toys“R”Us, Inc.


“R”US ® STORE CULTURE

We are proud of our legacy as the world’s leading dedicated toy and juvenile products retailer. In addition to offering a wide assortment of toy and baby merchandise, a key element to maintaining our authority position is staffing our Toys“R”Us® and Babies“R”Us® stores with knowledgeable and well-trained employees. Store teams are integral in creating memorable shopping experiences for customers and helping families nationwide find the right products for the children in their lives.  

If you are a hard-working, dedicated individual who enjoys working in a fast-paced, challenging environment that fosters teamwork, then a career in a Toys“R”Us or Babies“R”Us store may be the perfect place for you.  Positions in “R”Us® stores offer competitive benefits, a fast-track career plan and outstanding opportunities for growth and advancement.

STORE LEADERSHIP

As part of the “R”Us store leadership team, store managers play a vital role in running a growing business and helping to ensure that “R”Us customers receive excellent customer service and enjoy their in-store experience. They also have the opportunity to manage a team of sales associates and be responsible for their development through coaching, mentoring and promoting a culture of teamwork.  Most of all, store managers will have a tremendous opportunity to grow a career within a world-renowned and respected company and work among the most dynamic professionals in retail.

“R”Us store managers are responsible for motivating a team of sales associates to perform at high levels and ensure that stores are clean, safe and well organized for every customer who visits.

Store managers are also responsible for:

  • Day-to-day store operations
  • Ensuring exceptional customer and sales associate satisfaction
  • Overseeing and providing guidance for inventory control, merchandising, human resources, safety, asset protection and expense control
  • Inspiring employees to do their very best


Exciting growth opportunities for career enhancement are available to individuals that work hard, contribute to the company’s success, demonstrate sharp business insight and have a commitment to excellence.

HOURLY POSITIONS

As ambassadors of the “R”Us brand, hourly sales associates serve an important role in providing a memorable shopping experience for customers and promoting childhood fun. Store associates enjoy a fast-paced learning environment where they are responsible for a high level of customer satisfaction. Store associates are also responsible for:

  • Assisting customers with product selection
  • Ensuring a positive in-store experience and customer satisfaction
  • Completing sales transactions with a smile
  • Maintaining a clean, safe shopping environment

DISTRIBUTION CENTER OPPORTUNITIES

As THE toy and baby products authority, Toys“R”Us, Inc. is committed to stocking its stores with the most sought-after products, as well as a broad assortment of merchandise to ensure customer satisfaction. The company’s 10 regional Distribution Centers operate with the highest standards of excellence and are located in California, Nevada, Georgia, Illinois, Maryland, Missouri, New Jersey, Ohio and Texas.

Exciting management and hourly opportunities exist for three separate shifts at “R”Us Distribution Centers in the following areas:

  • Operations
  • Facilities
  • Inventory
  • Transportation
  • Human Resources

 


ABOUT THE TOYS“R”US, INC. GLOBAL RESOURCE CENTER

The Toys“R”Us, Inc. Global Resource Center (“R”HQ) is located just 20 miles outside of New York City in Wayne, New Jersey, and is accessible from several major highways, making it a convenient commute from areas throughout New Jersey, New York, and Connecticut.  Comprised of three buildings on a beautiful, woodsy 192-acre campus that overlooks a lake, “R”HQ includes a trail that is ideal for lunchtime walks.

Approximately 1,600 employees work at “R”HQ, and take advantage of many conveniences the campus has to offer, including a cafeteria with an extensive menu, a cozy café serving Starbucks with its own lounge, ATM, and an affordable, state-of-the-art fitness center.

CORPORATE CULTURE

Toys“R”Us, Inc. employees enjoy a fast-paced work environment with diligent, creative passionate colleagues; the opportunity to develop cross-functional skills; and recognition and rewards for valuable contributions that drive the company’s success.

To foster career advancement and skill development, employees are encouraged to take advantage of a variety of learning opportunities. An open-door policy enables employees to interact regularly with all management levels and promotes ongoing and open communication, assisting employees in their professional and personal growth.  In addition, the company’s effective performance management process helps employees understand what they need to achieve in order to succeed personally and help contribute to the company’s success.

EXPLORE OPPORTUNITIES AT THE GLOBAL RESOURCE CENTER:

  • Accounting
  • Asset Protection
  • Business Operations
  • Corporate Communications
  • e-Commerce
  • Finance
  • Guest Services
  • Human Resources
  • Information Technology
  • Legal
  • Logistics
  • Quality & Safety Assurance
  • New Business Development
  • Logistics
  • Marketing
  • Merchandise Planning & Allocation
  • Merchandising
  • Property Development
  • Operations
  • Planning & Allocation
  • Procurement
  • Product Development
  • Store Operations
  • Store Planning & Design
  • Strategic Planning

At Toys“R”Us, Inc. we believe in providing our employees with benefits well beyond a paycheck. In addition to competitive pay, the employee benefits program offers one of the best total compensation packages available in retail. Medical, dental and vision insurance coverage are all included, as well as a 401(k) with a generous company match program and a wide range of other benefits.

INSURANCE COVERAGE

The “R”Us® family is committed to providing affordable health and welfare benefits that meet our employees’ individual needs, as well as those of their dependents. Eligible employees have several insurance plans to choose from that include comprehensive medical, dental, vision and prescription coverage. Additionally, employees have the opportunity to participate in Flexible Spending Accounts for out-of-pocket healthcare or dependent care expenses.

Furthermore, basic life and basic AD&D insurance coverage equal to 100 percent of target cash compensation and company-paid LTD coverage is available for eligible employees, as well as business travel insurance. Supplemental Life, Supplemental AD&D, Spouse and Child Life and Long-Term Care insurance coverage are also available at affordable rates.

VACATION, SICK TIME AND PERSONAL DAYS

Toys“R”Us, Inc. believes one of the keys to maintaining a productive employee base is to offer a competitive paid time off program based on length of service and hours worked. “R”HQ observes six holidays and closes early on select days preceding a major holiday. Due to the nature of our business, some departments may be required to provide coverage during holidays. In these circumstances, time off is typically given in lieu of the holiday. In addition, eligible employees can receive up to four personal days per year.

SAVING FOR YOUR FUTURE

Eligible employees may participate in the company’s 401(k) plan, which provides a generous match contribution of $1 for $1 on up to 4 percent of earnings, with immediate vesting available. A 529 College Savings Plan is also available to help save for future college expenses with ease and convenience.

MATCHING GIFTS PROGRAM

Toys“R”Us, Inc. continuously supports organizations that keep children safe and help them in times of need.  While children are at the heart of our business, we realize that our employees also support causes and organizations on a broader level. Due to our commitment to philanthropy, the company will match contributions made by eligible employees to nonprofit organizations that meet certain criteria.

EMPLOYEE ASSISTANCE PROGRAMS

Each day, our employees work hard to meet the needs of the children and families our company serves. Toys“R”Us, Inc. strives to ensure that its employees have access to the appropriate resources when they need them the most. The “R”Us family offers employees and their families professional and confidential counseling and referral services for work and other issues, legal matters, financial issues, addiction and recovery problems, reliable resources for seniors and childcare and any stress-related issues that require assistance. The company also provides financial support to assist employees adopting a child.

 

Toys "R" Us Reviews

3.0
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Approve of CEO
Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
367 Ratings
  • Featured Review

    Helpful (4)

    "Rising Star Leadership Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rising Star Leadership Program Trainee in Wayne, NJ
    Current Employee - Rising Star Leadership Program Trainee in Wayne, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toys "R" Us full-time (Less than a year)

    Pros

    -Rotational Program Provides you with everything you need to be a business leader, whether you want to do Merchandising, Supply Chain, or Retail Operations in 2 1/2 years. Also an international rotation. I have never heard of program getting you where you want to be faster, and more effectively than at Toys "R" Us.
    - Comprehensive Training Program where they ACTUALLY care about your development and learning. My Mentor, Sponsor, Managers, and Coworkers have given me all the tools I need to be successful, and I can go talk to anyone at any time whether it is my director, manager, or coworker. If you want to know more about a function of the business, you can ask and they can set up meetings and classes for you. You become an expert in business, not just your current role.
    - Leadership Team from Managers, Directors, VP's, EVP's, and even our CEO Dave himself make an effort to get to know you and want you to be successful. I have worked at other retailers, and no one has ever cared about my personal development as much as them- it's really remarkable that they know my name and want me to be a leader.
    -Coworkers are bright, very team oriented, and the culture is very fun and positive. They have many events and giveaways to their employees often to show their appreciation. My manager even throws birthday parties for our team members.
    -Very good salary, benefits, and you get lots of free toys!
    -Great work life balance and summer Fridays.
    -Campus complete with a cafeteria, Starbucks, gym, dry cleaners, and multiple floors and towers- with a lake front view.

    Cons

    -Recent Filing, however this is a restructuring, and the business is going to come back stronger than ever before.

    Advice to Management

    Continue to show your employees how much you care, and we will easily become the most desirable retail company to work for.

See All 3,015 Reviews

Toys "R" Us Photos

Toys "R" Us photo of: #WhatsInYourCubeWednesday
Toys "R" Us photo of: #WhatsInYourCubeWednesday
Toys "R" Us photo of: #WhatsInYourCubeWednesday
Toys "R" Us photo of: #WhatsInYourCubeWednesday
Toys "R" Us photo of: #ToyExperts Josh
Toys "R" Us photo of: #ToyExperts Susie
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Toys "R" Us Interviews

Experience

Experience
66%
21%
11%

Getting an Interview

Getting an Interview
82%
7%
3%
2
2
1
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (4)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 days. I interviewed at Toys "R" Us.

    Interview

    Group interview was skipped because not all applicants showed up. So we went straight to one on one interviews. After the interview I was told to expect a call for the second interview. Which was set for the next day. I past the 2nd interview and was offered the job

    Interview Questions

    • Asked multiple:
      Availability?
      Previous work history
      How to handle difficult customers
      How a conflict was handled with previous co-worker
      How to handle a lot of tasks on hand
      Customer service skills
      Favorite childhood toy   Answer Question
See All 1,066 Interviews

Toys "R" Us Awards & Accolades

  • PR News CSR Award - Cause Branding Campaign, PR News, 2016
  • Bronze Addy Award, ADDY Awards, 2016
  • Awesome Legendary Leadership Award, Debbie Lentz, SVP, Chief Supply Chain Award, Awesome Leaders, 2015
  • Fortune 500, Fortune, 2015
  • Top 100 IDEAL™ Employers, Universum, 2013
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