Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated February 25, 2017
2,526 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
208 Ratings

2,526 Employee Reviews

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Pros
  • Very supportive of work/life balance, and it really shows they care about their employees (in 34 reviews)

  • Flexible schedule and decent hours (in 75 reviews)

Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 52 reviews)

  • You will be forced to push on people to sign up for credit cards, this is how they decide if they want to keep you around (in 140 reviews)

More Pros and Cons

  1. "Seasonal Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    There are only two pros to this job and one is that you get to meet very interesting people and maybe even get to be as lucky as me and work with some cool people that can help you out when you don't know where something is at and another pro is that you get to experience the craziness of Black Friday and holidays

    Cons

    There are so many crazy kids ruining shelves that you have to fix and also lots of people begin quitting right after it starts getting crazy and it gets even worse so you have to stay on your feet and make sure everyone gets help sometimes it may even be you working alone during a busy day because a manager schedules you alone on a busy day expecting it not to be busy.

    Advice to Management

    A piece of advice would be to employ more people that you know are gonna work hard not just people that complain a lot and quit when we need them the most also when scheduling always think ahead, because it's a toy store and you have to think about not just the employees and their hours but also about the kids that have days where they're out of school and parents don't know where to take them so they take them to a toy store. When I worked at toys r us I was scheduled alone on a thanksgiving break and I had to close I was lucky enough to have someone who could work that day so that I didn't have to fix the shelves and clean up by myself but that shouldn't have happened and could've been prevented.


  2. "Great Learning company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time

    Pros

    awesome co-workers, great management, fun experience, and easy to move up.

    Cons

    There isn't any cons for toys r us.


  3. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than 3 years)

    Pros

    Cross functional Team worked well together.

    Cons

    HR representation is lacking in a company this big


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  5. "Great experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Saint Cloud, MN
    Former Employee - Team Member in Saint Cloud, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    Great community, Encouraged academic success, Flexible scheduling while in school, Short-term and Long-term, individual and team goals

    Cons

    Had to leave the company due to store closing.


  6. "Great as a seasonal job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time

    Pros

    The entire of feel of the store was great overall

    Cons

    Sometimes the scheduling of people's breaks and lunches weren't all figured out


  7. "manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good work life balance for all

    Cons

    long hours during the holidays


  8. Helpful (1)

    "Amazing Support from Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Junior Business Analyst
    Current Employee - IT Junior Business Analyst
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (Less than a year)

    Pros

    Very dynamic environment, can be exposed to many areas of interest.

    Cons

    Wish there were more serious training opportunities available (certifications, best practices, etc.)

    Advice to Management

    Please provide more support for team members - formalized training is the best way to do it.


  9. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than 3 years)

    Pros

    Fast pace, keeps you busy. Room to Grow in Management

    Cons

    At certain times of the year they don't give enough hours to run a store.

    Advice to Management

    If your looking for an ever changing environment in retail this is the place for you!


  10. "OK Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Orangeburg, NY
    Former Employee - Finance Manager in Orangeburg, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 8 years)

    Pros

    Lots of competent people. You learn a lot.

    Cons

    When I left, someone told me 5% of the staff was on probation.


  11. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Wayne, NJ
    Former Employee - Financial Analyst in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than a year)

    Pros

    people are nice. rotation to different functions is good.

    Cons

    company leaders have no vision to save this retail dinosaur.



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