Toys "R" Us Reviews | Glassdoor

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Toys "R" Us Reviews

Updated February 19, 2018
3,102 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
413 Ratings

3,102 Employee Reviews

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Pros
Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 62 reviews)

  • Seasonal hires are only offered long-term positions if they get a bunch of people to sign up for the Toys R Us credit cards (in 172 reviews)

More Pros and Cons

  1. "Toys R Us- Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Self Employed in Reading, PA
    Former Employee - Self Employed in Reading, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Good pay for seasonal overnight shift, competent managers.

    Cons

    Little pre-job training, but not a big deal

    Advice to Management

    Make sure employees see a video OR have that information in writing-- avoid unnecessary questions on the job.


  2. "Customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Toys "R" Us part-time

    Pros

    Company is very giving with pto

    Cons

    I know it’s retail but the pay is pretty low compared to other retailers I’ve worked for

  3. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Columbia, SC
    Former Employee - District Manager in Columbia, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Toys "R" Us full-time (More than 10 years)

    Pros

    Salary and benefits were great. Upper management was supportive and alert tot he needs of the business in the field.

    Cons

    Internet/ on-line sales were eroding brick and mortar business.

    Advice to Management

    Be nimble and proactive, not reactive. Observe the performance of the company in real time instead of waiting for the quarter to end.


  4. "Sales associte"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys "R" Us part-time

    Pros

    Its Great place to work

    Cons

    The management is not that good.

    Advice to Management

    To be on one accord.


  5. "Stock Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys "R" Us part-time

    Pros

    Very flexible schedule and good environment

    Cons

    Sometimes the customers are unreasonable


  6. "Need better communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Toys "R" Us full-time (More than 8 years)

    Pros

    Fun! High paced. Always changing. Your team makes or breaks your experience, every time. If you've got smart, helpful, reliable team mates, then you're going to have a great experience.

    Cons

    Not enough information is shared, and what has been shared is almost always contradicted. We've been waiting weeks for solid answers, and now that we have information, it's been immediately contradicted by others. Keeping your team waiting for information is a sure way to lose your entire team.

    Advice to Management

    Demand answers for your team. Treat them well and you will see the difference.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Toys "R" Us full-time

    Pros

    Gives great vacation time off

    Cons

    Company is not doing well

  8. "Decent job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Toys "R" Us part-time

    Pros

    Pay went up on certain weekends and holidays, got to meet NFL players, some of the coworkers were decent.

    Cons

    Long hours, not very understanding with my school schedule, rude customers, got hectic at times

    Advice to Management

    Be more understanding with teenagers in high school. Don't work them from 4pm until 10pm or later on a school night, they will have no time for homework. Be more understanding with school conflicts that the person has no say over.


  9. "Good place to work for fun and building experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor With Keys
    Current Employee - Department Supervisor With Keys
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than 5 years)

    Pros

    Flexible scheduling, fun crew, fun environment, easy going policies, growth opportunities.

    Cons

    Low pay, corporate doesn't back up employees, company treats customers better than employees.

    Advice to Management

    Management needs more recognition and to hold employees accountable.


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys "R" Us part-time

    Pros

    Fun
    Friendly
    Fast Paced
    Helping customers
    Alot of work to do

    Cons

    Hours
    Pay
    Schedule
    Short breaks
    Slow on somedays


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