How do employees rate Transcom WorldWide?

Employees rate Transcom WorldWide 2.9 out of 5 stars based on 2,266 anonymous reviews on Glassdoor.

How can I get a job at Transcom WorldWide?

To get a job at Transcom WorldWide, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Transcom WorldWide and prepare for tough questions.

Do people recommend working at Transcom WorldWide?

Overall, 40% of employees would recommend working at Transcom WorldWide to a friend. This is based on 2,266 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Transcom WorldWide?

69% of job seekers rate their interview experience at Transcom WorldWide as positive. Candidates give an average difficulty score of 2.3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Transcom WorldWide.

How do employees rate the business outlook for Transcom WorldWide?

32% of employees think that Transcom WorldWide has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Transcom WorldWide

Transcom WorldWide Snapshot

2.9

based on 2,047 ratings

40% would recommend to a friend

Brian Johnson

46% approve of CEO

68 OfficesLocations

Mission We are the most client focused CX provider in the industry. Always curious, nimble, close - with an unfailing drive and can-do attitude. The people behind the brilliance.

Description We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. Big ambitions welcome - get behind the brilliance!

Life at Transcom WorldWide

Company updates

Transcom WorldWide

2y

We’re thrilled to present our new President & CEO, Brian Johnson! Brian brings over 30 years’ experience in the CX services industry and has a deep understanding of the transformational powers of cutting edge tech. “I’ve followed Transcom closely over the past years, and am impressed. It is an organization with a clear strategy, a winning team, great clients, and the financial results to reflect it. The dedication to top notch delivery and keeping in step with the advancements in AI and digital go hand in hand with this success. I am beyond proud to be asked to lead such a great company backed by a world class ownership group and Board of Directors”, says Brian Johnson and continues; “While some might fear the future when it comes to AI and its impacts, Transcom has embraced the digital world with a clear understanding of how to harness it to maximize the customer experience and fuel further growth. As a team, we will continue down this path of transformation as we take the organization to the next level of success and beyond.” Brian, there’s no end to how far we can go together. Welcome to Team Transcom! ...Show more

news.cision.com

Transcom Holding AB (publ): Brian Johnson announced as Transcom's new President & CEO

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Transcom WorldWide

2y

NEWS ALERT: Transcom signed a letter of intent to acquire VCOSMOS, a high-end CX solution provider in India! "With VCosmos, Transcom will provide a combination of exceptional quality and scalability, powered by generative AI, in one of the world’s most favored offshore destinations,” says Jonas Dahlberg, President and CEO of Transcom. “Transcom, with its large number of international clients and innovative ways of working, is the perfect match for us. We see huge opportunities to provide generative AI-powered and multilingual services through Transcom’s market access”, says Sanjay Mehta Mehta, Co-founder and chairman of VCosmos....Show more

news.cision.com

Transcom to offer high-end customer experience from India through the acquisition of VCosmos

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Transcom WorldWide

2y

We are thrilled to announce that TRANSCOM Philippines received the Services Export Excellence Award by the Department of Trade and Industry- Export Development Council for our excellence and outstanding contributions to the IT-BPM industry. Check out the photos to see the highlights of our achievements at this amazing event!...Show more

We are thrilled to announce that TRANSCOM Philippines received the Services Export Excellence Award by the Department of Trade and Industry- Export Development Council for our excellence and outstanding contributions to the IT-BPM industry. Check out the photos to see the highlights of our achievements at this amazing event!

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Photos

Transcom WorldWide photo of: Transcom Philippines

Transcom WorldWide awards & accolades

Kundenserviceprisen in Norway, Kundeserviceprisen, 2023
Ranked #12 in Top 100 companies hiring remote workers, FlexJobs.com, 2022

Pledges & certifications

Social responsibility pledge
Formal programs or foundation to give back to communities
Pay equality pledge
Committed to paying equitably for equal work & experience
Career advancement program
Helping employees "upskill" into higher-paying positions
Diversity commitment
Has programs that support a diverse and inclusive workforce
Pledge to thrive
Taking steps to prioritize employee well-being
First job programs
Maintain entry-level hiring and career development programs to give people career starts

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View all jobs

Jobs at Transcom WorldWide

Technical and Customer Experience Advisor - Work From Home - US

Senior Director Client Services

United States

View job

Technical Support - AI Chat and Email - Onsite Greenville, SC

Customer Service Advisor - Email and Chat - Onsite Greenville, SC

Operations Manager - Onsite Greenville, SC

Employee reviews at Transcom WorldWide

Transcom WorldWide has an employee rating of 2.9 out of 5 stars, based on 2,047 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Transcom WorldWide employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by category

3.4

Diversity & inclusion

2.8

Culture & values

2.8

Work/Life balance

2.7

Compensation and benefits

2.7

Career opportunities

2.6

Senior management

Employee reviews

Tech support representativeFormer employee

5.0

Great leadership but weekend work can be tough

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Transcom WorldWide

Transcom WorldWide Snapshot