Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated July 18, 2018
301 reviews

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2.9
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Johan Eriksson
84 Ratings

301 Employee Reviews

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Pros
Cons
  • "Low pay compared to what Apple actually pays their work at home advisors" (in 13 reviews)

  • "low salary, not so many department" (in 11 reviews)

More Pros and Cons

  1. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    Everything is wonderful on my end

    Cons

    Shift hours can be very difficult

    Advice to Management

    None


  2. "Can’t say much yet I’ve been there 2 weeks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T1 Advisor At Home Apple Care in Wilmington, NC
    Current Employee - T1 Advisor At Home Apple Care in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Really positive and amazing Trainer. Encourages you all the way. Mentors were also very positive and never let us stumble

    Cons

    Would like Ilog to have a training version with interfacing training. People Especially people you find in tech support or more tactical learners

    Advice to Management

    So far you rock.

  3. "Lisa Grady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Agent in Denver, CO
    Former Employee - Universal Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Transcom WorldWide full-time (More than 3 years)

    Pros

    I felt like this was family
    Great team work
    Help when needed
    Pay great, benefits and information was there and if you needed help they would help.
    Miss them actually
    I would work for them again.

    Cons

    Scheduling - You switched scheduling every 3-6 months, but you could get the scheduling you wanted based on your performance.
    Vacation options was hard to schedule based on the demands needed

    Advice to Management

    Keep growing and employing people, Keep treating people the way that you do. Like Family. I appreciate the oppurtunity. Love Transcom


  4. "Good company, hard to keep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent people and benefits. Great culture. Performance based bonuses.

    Cons

    Inflexible attendance policy does not account for unavoidable circumstances like certain natural disasters or equipment failure


  5. "fast paced busy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Augusta, GA
    Current Employee - Customer Service Representative in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    good management, good training,good open communication

    Cons

    busy, low pay,, mandatory over time


  6. Helpful (2)

    "Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applecare At Home Advisor in Denver, CO
    Current Employee - Applecare At Home Advisor in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Work from home and equipment provided.

    Cons

    Trainers play more than train

    Advice to Management

    Please advise all trainers that they need to teach more and play less. We aren't in middle school anymore and most ppl are applying for the job to learn the job not to go in training and listen to the trainer and the class clowns joke most of the day. And realize that all advisors haven't worked over the phone but in person and we need more than a couple of days to learn the process so throwing us on the phones with little training is setting us up for failure.


  7. Helpful (2)

    "If you want to be treated like a number and not a person this is the place!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Transcom WorldWide full-time

    Pros

    Get to work from home

    Cons

    Pay is very substandard for the industry.
    Workload exceeds time to complete the work.
    Inconsistencies among Ops managers
    Focus on quantity not quality.
    Very frustrating place to work.

    Advice to Management

    Focus on quality not quantity. Quantity is less cost effective. Creates a less productive work force.

  8. "Customer service work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Working from home is great they supply the computer in the phone

    Cons

    You pay for the Internet you pay for the phone bill the health insurance is expensive and covers very little entry-level employees don’t get paid time off without perfect attendance and then it’s minimal.

    Advice to Management

    Take a look around and notice what other call centers provide their workers and try to be competitive


  9. "Have worked from home for 5 years, best company of the 8 that I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    - training is good. They try their best to work with you so you hit the ground running.
    - trainers know what they are doing and aren't afraid to assist
    - benefits are better than any of the others
    - If you need to speak with someone, you can usually get a number to all them.
    - they allow FMLA, ADA, etc. Will actually mention it to you, if you are struggling and have assisted many
    - Lots of room for advancement and no time limit to apply, based on performance.

    Cons

    - I wanted part-time. At least the program I was on did not allow part-time. That is the only con I can think of with this company.

    Advice to Management

    Keep on doing just as you are. Best company by far.
    Consider maybe opening up part-time positions for those who do not want to or cannot work full time.


  10. "Good Company If You Are Okay With Low Pay & Hard Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tallahassee, FL
    Current Employee - Customer Service Representative in Tallahassee, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time (More than 3 years)

    Pros

    Get to work from home
    Initial training is great
    Trainers are really nice
    Co workers are great
    Most TLs are very nice
    Front Line position is easy once you get the hang of it
    Get paid on time and accurately
    Get paid for performance bonuses
    Recently started paid time off (although not comparable with most call centers)
    QA department is good
    Great to gain experience so you can apply later to a better company
    Good health benefits
    Constantly trying to get better
    Management seems to care

    Cons

    Low Pay
    No paid holidays
    A lot of mandetory overtime
    No pay increases
    Very little room for advancement
    Pay increase is only $1 for much higher responsibilities
    You can only apply for vacation (unpaid), a month in advance
    You have to supply your own equipment
    Shift changes multiple times within a year
    Training for new positions are poor
    Strict adherence rules for a company that doesn't pay for you being absent
    Expect a lot for very little pay
    Systems aren't up to grade compared to other call center companies
    Very high turn over

    Advice to Management

    Pay is important. For what is expected of us, we can get paid much more at other call centers. More big companies are heading toward work at home reps and their pay is still very good. You have to stay competitive if you want to keep your good employees.


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