Transcom WorldWide Reviews | Glassdoor

Find your next job here

Transcom WorldWide Reviews

Updated January 18, 2018
249 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Johan Eriksson
62 Ratings

249 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • No paid time off, no paid vacations, no sick leave (in 8 reviews)

  • Low pay compared to what Apple actually pays their work at home advisors (in 11 reviews)

More Pros and Cons

  1. "Transcom review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Trainer in San Antonio, TX
    Current Employee - Trainer in San Antonio, TX

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Fun professional environment. Plenty of resources for any situation that comes up. Family friends atmosphere. Even though the center is closing down they are providing many many opportunities for current employees to either be part of their at home opportunity or help by bringing job fairs to the center to help people apply and marry them to a new company.

    Cons

    The physical site is closing down for more at home opportunities


  2. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Transcom WorldWide full-time

    Pros

    Good training,good hours, but the smes are terrible

    Cons

    Not much training to actually know what to do on the phone and the SMES ARE TERRIBLE.

    Advice to Management

    SMES , better hands on training

  3. Helpful (1)

    "bad on metrics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple At Home Advisor in Columbus, GA
    Former Employee - Apple At Home Advisor in Columbus, GA
    Negative Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    work from home
    fairly decent pay

    Cons

    no paid vacation
    benefits are too expensive
    during peak season mandatory overtime and no time is allowed to be taken off if you get sick, you will get a point

    Advice to Management

    You guys should give your loyal employees. more training when you see they have a problem area instead of discipline, especially when they ask for it. If the SATs are not up you will get disciplined it doesn't matter if you brought them up for the next month but a few displeased customers the next month they will let you go instead of helping you. Don't even give you a full month to see progress will just let you go.


  4. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Work at home. Great support and training system

    Cons

    There are no cons at all


  5. "work at home agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier1 IOS/Mac in Colorado Springs, CO
    Former Employee - Tier1 IOS/Mac in Colorado Springs, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (More than a year)

    Pros

    work from home, work equipment supplied

    Cons

    during peak season mandatory overtime is assigned


  6. Helpful (3)

    "apple advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple At Home Advisor in Atlanta, GA
    Former Employee - Apple At Home Advisor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    work at home and save gas money

    Cons

    not enough training. seem to want to get rid of you as soon as they get you. it was not as advertised.

    Advice to Management

    have a learning curve. got a final notice on an assumption without asking me for an explanation. hold you accountable for SAT as soon as your out of training, They do not let you learn and show grace for something new to you.


  7. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good attempt at making it a fun place to work, peers are great, good location

    Cons

    Management is treated so bad, no appreciation, terrible work/life balance

  8. "It is awesome to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple At Home Advisor in Phoenix, AZ
    Current Employee - Apple At Home Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Staff always willing to help with anything

    Cons

    There really are none here it's laidback

    Advice to Management

    None


  9. Helpful (2)

    "Decent starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Antonio, TX
    Current Employee - Program Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time (More than 3 years)

    Pros

    Work/life balance
    Occasional work freedom (remote)

    Cons

    Frequent hiring ramp-ups (poor hiring process)
    Not enough incentive to keep tenured (good/lasting) employees
    Company wastes too much money training 40+ people while only a small group makes it out to the floor
    Poor training translates into poor production floor behaviors/habits
    Work-load demand from upper management increases while pay does not
    Terrible job environment due to inconsistent hiring/screening

    Advice to Management

    Know who your long-term and loyal employees are and provide incentives for them to stay and continue their duties.


  10. "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Transcom WorldWide full-time

    Pros

    Very Good Company to work for. Good Job Stability and Opportunity for advancement.

    Cons

    There is constant change. If you can't adapt to change then this is not for you.


Showing 249 of 263 reviews
Reset Filters