Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated February 23, 2017
180 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Johan Eriksson
39 Ratings

180 Employee Reviews

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Pros
Cons
  • No paid time off, no paid vacations, no sick leave (in 7 reviews)

  • Low Pay, No annual pay increases (in 7 reviews)

More Pros and Cons

  1. "Very good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    It is a good company to start work life.

    Cons

    Nothing to say really. Average company


  2. "Agent"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Working from the comfort of your home

    Cons

    Could pay a bit more


  3. Helpful (2)

    "This is an outsourcing company and they treat and pay employees as such."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Transcom WorldWide full-time

    Pros

    Some higher ups know how to sweet talk employees into feeling secure. Employees with perfect attendance for a month earn daily free lunch for a month from the food trucks that are on site.

    Cons

    Job advertisements are deceptive, they will have you to believe that a customer service position will pay you $12/hr which is average. Customer Service Reps really only make $10.75! A recruiter intentionally lied about training classes, shift availability, pay increases l and the hiring process. You write in your availability on the application but it's never taken into account. You will work when they want you to and your permanent shift will not be based on your availability. Everyone makes a big deal about bonuses but seasoned employees admit that they are almost impossible to get and the rules are changing to make it even harder. The company has a lot of money but instead of raising salaries, they spend it on expensive prizes that one person out of hundreds will win. Employees, despite earning low pay, are encouraged to donate money to a fund for employee "perks" like hot dogs and popcorn. HR will withold pay and charge employees for "retention bonuses". There is mandatory overtime based on the client's demands and you must work it despite your availability. Some team leaders are a joke and no two people in the entire company seem to be on the same page. Employees reeked of marijuana and were allowed to work. Employees stole customer's credit card information and it was frequently joked about.There are a lot of inconsistencies.

    Advice to Management

    Treat employees like adults! Pay them at the rate that clients pay for the same position.


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  5. "Good Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Charter Billing Support in San Antonio, TX
    Former Employee - Charter Billing Support in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    This company is going through some major HR restructuring and it appears to be headed in the right direction. Employees seemed happy and positive.

    Cons

    Very bad training and medical benefits.

    Advice to Management

    Invest in better health benefits.


  6. Helpful (4)

    "I was a highly placed leader left with a terrible opinion of Transcom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HMFIC in San Antonio, TX
    Former Employee - HMFIC in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (More than a year)

    Pros

    Transcom has money to burn. If you end up in a choice position, you'll have the opportunity to spend (lots) of money and no one will notice or care!

    San Antonio is a great city to work in - just find a position with someone other than
    Transcom to work for.

    Favoritism is a real thing from the top down. If the execs like you, you'll have it made, even if you can't actually do the job. You can have terrible attendance, be sleeping with the HR manager and a lousy ability to manage people in a way that is sincere, and the Canadian leaders will have no idea how lousy you are at your job because they like you.

    If you want to work at a call center in San Antonio, throw a rock and you'all hit one. Go to any other call center, but stay away from

    I actually grew to love a great team there. I hope they are all OK and taken care of. Too bad "taken care of" will mean they will have to leave Transcom to get that from an employer....

    Cons

    Payroll is a joke. Too many times, I was told to lie to the employees about Transcom's ability to make payroll. And the Comptroller in Denver was allowed to withhold employee's pay with no repercussion at all.

    Benefits for medical and dental are TERRIBLE! Maybe try to take care of the employees at all levels and some may actually stay and want to work there.

    The bugs are terrible! I know it's Texas and all, but the infestations were out of control. Spend a little money (you're good at that on stupid, senseless things - try doing it on something that will make a difference!) and bring in an exterminator on a regular basis until the bug problem is solved!

    Praise the employees that work hard, not just those you like. You'll be surprised how far a little praise will take you.

    The location of the site. It's in the ghetto! But since that is the crowd you are trying to appeal to......

    The execs at the highest levels are corrupt! They have to make up fake invoices to send to clients to collect revenue that wasn't truly earned.

    Advice to Management

    Johan, Jorgen (CEO & COO from HQ in Stockholm) along with the leaders in Canada need to go back to business school to learn how to run a successful business. That's not what they have here, unless you consider missed revenue targets, loss of business, lack of new business wins, high employee attrition, poor management training and lousy payroll and benefits a success. All the while the team from Canada can continue to burn money to fly in for "visits", just to rack up their frequent flier mikes and hotel points, at the expense of the business and the employees. Keep treating the team like crap, burn through employees at all levels, and you'll never go anywhere with this crap business.

    Hope those leaders continue to enjoy the free vacations they have earned at the expense of the good employees that work there.

    And to the good employees that are still there - go find a job at a company that will respect and appreciate your contributions. That's not part of Transcom's business model.


  7. Helpful (1)

    "Worse Company I've ever worked for..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple At Home Advisor in Indianapolis, IN
    Current Employee - Apple At Home Advisor in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home that's the only pro I can think of.

    Cons

    They pay was below what the actual company would pay... there's no paid time off... nobody knows what they are doing... just an overall chappy company to work for...

    Advice to Management

    What's the use..


  8. Helpful (2)

    "2 star because of co-workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Agent in Tampa, FL
    Current Employee - Universal Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people you work with and your direct supervisor.

    Cons

    Low pay, expensive benefits, nasty customers. Expect to be micro-managed from the top down.

    Advice to Management

    Pay a living wage!


  9. "Not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Shifts were flexible and it was easy to pickup overtime or drop time through shift bidding.
    Shift bids were fair.

    Cons

    Management was subpar at our location

    Advice to Management

    More supervision of remote locations to ensure that company standards are being applied.


  10. "Short career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Denver, CO
    Former Employee - Quality Assurance Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (More than a year)

    Pros

    Nice group of people to work with

    Cons

    Pay is very, very low even for managers, QA. Client went bankrupt and anyone having anything to do with account was laid off.

    Advice to Management

    Try to find placement for laid off employees


  11. "Sounds great on paper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Negative Outlook

    Pros

    Great bonus incentives, lots of support and assistance when needed, they provided meals to those that worked holidays.

    Cons

    Unorganized management, unfair/ unequal attendance policy, if you don't volunteer for OT they make it mandatory

    Advice to Management

    Make sure that your higher ups don't have favorites and that everyone is treated equally in regards to company policies and procedures



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