Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated April 5, 2019
360 reviews

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3.2
StarStarStarStarStar
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Transcom WorldWide CEO Michael Weinreich
Michael Weinreich
14 Ratings

Employee Reviews

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Pros
Cons
  • "Low pay for the high volume of calls and what they expect as far as metrics" (in 16 reviews)

  • "Very Low salary and bad management" (in 14 reviews)

More Pros and Cons

  1. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Nashville, TN
    Current Employee - Customer Care Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Work from home, Flexible hours, no need to get dressed for work, Benefits, abundance of overtime, retirement, 401k and advancement opportunities and more......

    Cons

    Nothing I can think of

    Advice to Management

    Nothing I can think of to be honest

    Transcom WorldWide Response

    Mar 22, 2019 – Recruitment Specialist

    Thank you for taking the time to leave a review! We're proud to offer our North American employees the ability to work from the comfort of home while also earning great benefits like 401(k), health... More


  2. Helpful (2)

    "Interesting company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    Work at home, remote, customers

    Cons

    Metrics, sometimes rude people/ employees

  3. Helpful (2)

    "Great Starting Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    Many good people that want things to succeed. The desire to save money allows for situations and opportunities that otherwise may not arise.

    Cons

    Executive leadership is fractured and doesn't have a grasp on things.

    Transcom WorldWide Response

    Mar 13, 2019 – Recruitment Specialist

    Hello, thank you for sharing your feedback. We are passionate about people and helping our employees grow, professionally and personally. In addition to gaining experience and personal development... More


  4. Helpful (2)

    "Low pay, high call volume"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applecare At Home Advisor in Richmond, VA
    Former Employee - Applecare At Home Advisor in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    It’s a job if you need something to get by until you find something else.

    Cons

    Low pay for the high volume of calls and what they expect as far as metrics.

    Advice to Management

    If you want people to stay, you gotta raise their pay.

    Transcom WorldWide Response

    Mar 13, 2019 – Recruitment Specialist

    Thank you for taking the time to provide feedback. We do operate in a fast-paced environment, but also value rewarding hard work. In addition to the hourly wage, most of our positions include... More


  5. "Good At Home Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backup Trainer in San Antonio, TX
    Current Employee - Backup Trainer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Great company fast promotion for hard work

    Cons

    entry level pay could be better

    Transcom WorldWide Response

    Feb 21, 2019 – Recruitment Specialist

    Thank you for providing your feedback. We absolutely value hard work and offer great career growth opportunities. Thanks for being part of our team!


  6. Helpful (2)

    "A second home for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    Although a very large company, we build relationships within our time here that could compare to a family. It's great to have truly caring co-workers and managers that treat you fair and respectfully. Although there are challenging times for sure, there is a reason I stay year after year.

    Cons

    Nothing that is specific to Transcom, you will find the same cons with any other company within the industry (stressful at times, etc)

    Advice to Management

    There has been alot of positive changes recently, I would just say continue to keep open and clear communication on changes and updates to the global community.

    Transcom WorldWide Response

    Jan 21, 2019 – Recruitment Specialist

    Thank you for taking the time to share your feedback! You're absolutely right, we have recently been evolving through lots of positive changes. We're passionate about people and are proud so many of... More


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (More than 3 years)

    Pros

    Great group of people! The culture and values that Transcom has are amazing! They show that they care about our employees and our organization by acting with integrity, authenticity, and respect to all.

    Cons

    None - N/A

    Been here for a long time and still enjoy coming into work daily! No cons for me!

    Transcom WorldWide Response

    Jan 21, 2019 – Recruitment Specialist

    Thank you for taking the time to share your review! We are passionate about people and strive to create an enjoyable work atmosphere that is positive and authentic! Thank you for being a part of our... More

  8. "I really enjoy working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader
    Current Employee - Leader
    Recommends
    Positive Outlook

    I have been working at Transcom WorldWide full-time

    Pros

    I love being able to work from home in a fast paced environment. I feel completely a part of the team while being in the comfort of my home. The leadership team encourages growth opportunities from within. You are treated with respect and you feel valued working at Transcom. I would recommend working here!

    Cons

    If I could I would increase the compensation.

    Transcom WorldWide Response

    Jan 21, 2019 – Recruitment Specialist

    Thank you for taking the time to leave a review! We're glad to have you as part of the team and we pride ourselves on creating a family atmosphere so our employees in North America can work from the... More


  9. "It's a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (More than 8 years)

    Pros

    I like that this is a 100% legitimate work at home company and job. While a lot of outsource call centers have various work at home models, Transcom has worked hard to provides legitimate employment opportunities and a supportive remote environment for all employees starting with HR and up. The company strives to be fair and supportive of all of its employees while meeting the demand in an ever-changing industry.

    Cons

    Currently, the company doesn't provide annual raises or cost of living increases

    Advice to Management

    Review annual salary increases and other items to be competitive within this market.

    Transcom WorldWide Response

    Jan 21, 2019 – Recruitment Specialist

    Thanks for your review! We appreciate you taking the time to share your feedback and help spread the word about our legitimate work-from-home employment opportunities.


  10. Helpful (5)

    "Literally the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    You get to sit at home..

    Cons

    TONS of stress
    Lack of proper training
    Extremely rude higher up employees
    Long hours
    Constant malfunctioning software
    The hardware Transcom sends you is junk and when it breaks (which it will), you have to pay out of pocket to replace it

    Advice to Management

    MORE TRAINING. Absolutely ridiculous.

    Transcom WorldWide Response

    Feb 28, 2019 – Recruitment Specialist

    In North America, we have Work-At-Home opportunities that allow our employees to work in a fast-paced environment from the comfort of their home. Depending on the position, company equipment may be... More