Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated September 15, 2017
226 reviews

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2.6
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Johan Eriksson
53 Ratings

226 Employee Reviews

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Pros
  • They Promote quickly, best part its work from home (in 25 reviews)

  • Very friendly environment and welcomes every person regardless of age nationality and religion (in 7 reviews)

Cons
  • No paid time off, no paid vacations, no sick leave (in 7 reviews)

  • Low pay compared to what Apple actually pays their work at home advisors (in 11 reviews)

More Pros and Cons

  1. "Great Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    They Promote quickly, best part its work from home.

    Cons

    Management and scheduling are based on shift bidding.

    Advice to Management

    -


  2. "Beware of Transcom in San Antonio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (More than a year)

    Pros

    It's a good job to get your foot in the door, and that's about it.

    Cons

    Lack of promotions, bonus structure is not logged ( they can say you never sold things) too much politic/best friend treatment

  3. Helpful (1)

    "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Colorado Springs, CO
    Current Employee - Tech Support Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Overtime is always offered

    Cons

    the management can suck and be really lazy at times

    Advice to Management

    do more work


  4. "At home AppleCare Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applecare At Home Advisor
    Former Employee - Applecare At Home Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    -15 minute breaks as apposed to 10 min like their competitors
    -I had a great Trainer and awesome coworkers
    -Plenty of resources to help you learn along the way
    -Okay pay if you've been use to the $9 rate of other work at home comapnies

    Cons

    -Team lead cared way too much about Stats and perfection even though she has only been a TL for 6 months. TL also expects new employees to perform at the level of tenured advisors. Team lead was nice but seemed pressured from upper management.
    -Low pay compared to what Apple actually pays their work at home advisors
    -A difficult job that requires more than three weeks of training
    -Training was primarily focused more on customer types than actual knowledge
    -Some Tier 2 agents were extremely rude and lazy...
    -Extreme monitoring and micro managing that would drive anyone crazy
    -Metrics very difficult to meet even if you have an 100% CSAT score
    -You must work on holidays if not you get double attendance points for taking the day off.
    -Shift bids

    Advice to Management

    -Please improve the quality of your training. Give your new employees time to adjust to the job before demanding that they meet the metrics.
    -Ease up on the constant monitoring and micro managing
    -Eliminate the points system for attendance and give employees a bucket of hours instead.
    -Establish better communication with upper management and employees
    -I was basically pressured into resigning from my position because my team lead would not even give me the time to adjust to the position and I was accused of call avoidance despite reporting legitimate tech issues. The TL and her manager railroaded me in a supposed "one on one" meeting and threatened me with termination. I really hope no one else goes through this experience.


  5. "Expected more from such a reputable, versatile and large company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Advisor
    Former Employee - Tech Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    The only pro was I was trained and worked from home. For this particular assignment they sent a mac computer and the phone to use.

    Cons

    The training concentrated on customer service skills which were a requirement to even apply for the job instead of what information was needed to resolve customer calls. They did provide resources but they were in a variety of areas and some even provided the wrong resolution. The calls were rushed in order to maintain contracted agreement between Transcom and client. I expressed over and over to everyone my doubt in ability to fully satisfy customers and genuine dislike for this particular assignment as well as desire to be transferred to a client requiring support within fields I have education and years of experience for. The recruiter that hired me, the human resource dept that sent my new hire paperwork, the trainer, the trainer assistant, the client and company head administration never responded to my emails or calls. Ignoring my request although they bragged on the number and different types of clients they represent and their dedication to employees. Even posting surveys on the facebook page asking what they can do in order for employees to stay working with the company, which is the last place I stated my request to no avail. Really disappointing, misleading and lacking in employee concern. Guess they have enough and really aren't worried about turnover. Or they wanted fast calls without resolutions just for client contract sake and didn't care how bad customer service will affect the clients reputation and bottom line. My bad, I believe in Excellent Customer Service.

    Advice to Management

    Just as an employee should be dedicated to the company so should the company to the employee. There are a variety of campaign types which require all aspects of customer support so Transcom should concentrate on utilizing an employees particular skill set and experience in order to please the client, employee and Transcom. Excellent customer service really is very important for a business so whatever time or information needed to assure that is accomplished should be top priority. Not the duration of time between you answering and saving as resolved in the system for the clients contract sake or an unclear solution or resource to find one available. Training was weeks on customer service skills that were required and tested before job was offered and only one week on the actual information needed to do the job correctly. I was excited about my position and eager to begin a long career with Transcom. Having worked at a brick and mortar call center of theirs, I knew the amount and variety of clients they had with several different positions available to meet clients needs. For them to all ignore my requests from day two of work after training and make it seem as though I should not concern myself with the customers level of satisfaction but just the details needed to meet the contractual obligations with Transcom and the client was wrong. Especially after stressing their dedication to employees and obviously having issues keeping people as they survey questions they sent led me to believe.


  6. "Worst ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Agent in Birmingham, AL
    Former Employee - Universal Agent in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    Co workers some of management wasn't so bad

    Cons

    Everything from schedule to pay to management can't advance unless your part of the click.

    Advice to Management

    Teach more stop pressuring. Have compassion


  7. Helpful (3)

    "At home Technical Advisor Apple"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applecare At Home Advisor in Columbia, SC
    Current Employee - Applecare At Home Advisor in Columbia, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Working from home. The ability to increase salary via over time. 1-hour lunches, 2 (15)min breaks, etc

    Cons

    Some trainers are not very nice and talk to you in a rude and condescending way like you are not smart enough or fast enough. Seems to be some kind of competition thing on who can answer the fastest in training & a Teacher's pet mentality with some of the classmates.

    Advice to Management

    Everyone learns at a different pace, but if they were able to make it far enough to be invited to and join training; then they have the potential to succeed in class without the petty baby, high school mentality and inter office type bullying. And the pay being increased would help.

  8. "home agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Transcom WorldWide full-time

    Pros

    Great support from management, easy system

    Cons

    Company does not have good service, customers are signed up for a 2 year contract with no knowledge

    Advice to Management

    None


  9. "Just know what you're getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Transcom WorldWide full-time

    Pros

    Experience, Can be flexible with telecommuting in the right position, Met some good people

    Cons

    Toxic culture due to overworking staff, get experience because they won't hire enough staff


  10. Helpful (2)

    "Universal Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time

    Pros

    The co-workers I had were amazing.

    Cons

    Pay stinks, management was a joke, they didn't care if you were sick, in pain anything YOU BETTER BE THERE. If the power went out do to storming or things beyond my control that still counted against my attendance UH HELLO I can not control mother nature.

    Advice to Management

    Start actually giving a damn about your employees and show some gratitude


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