Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated April 11, 2018
277 reviews

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2.8
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Johan Eriksson
73 Ratings

277 Employee Reviews

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Pros
Cons
  • No paid time off, no paid vacations, no sick leave (in 8 reviews)

  • Low pay compared to what Apple actually pays their work at home advisors (in 11 reviews)

More Pros and Cons

  1. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    Everything is wonderful on my end

    Cons

    Shift hours can be very difficult

    Advice to Management

    None


  2. Helpful (1)

    "Good place to work for, but not long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Advisor in Sugar Land, TX
    Current Employee - Tier I Advisor in Sugar Land, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide (Less than a year)

    Pros

    Good co-workers
    Opportunities to move up

    Cons

    No PTO (Gotta have perfect attendance to get that)
    No Sick Time
    Shift can be difficult to manage
    Finicky Procedures

    Advice to Management

    Need to take more time out for more training, not all of us have an apple product to use, and don't say do research if you care about the time factor

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Room to move up to higher positions

    Cons

    Lower pay than some companies


  4. Helpful (1)

    "customer service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    constant help all the time so you dont feel stress about any difficulties

    Cons

    closing for at home job


  5. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    Fast Hiring
    Easy Training
    Thats it

    Cons

    Horrible Management
    Youre just a number in a system
    Little pay
    Inexperienced Supervisors
    Management Used Drugs

    Advice to Management

    Drain the swamp


  6. "Unexpectedly terminated unjustly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    The training was actually very good for a remote program, that's the one thing I will give the company, by the end of the training I was ready to take calls

    Cons

    I was terminated by my supervisor because they accused me of editing information, which I was not doing, I was not informed of any of the errors which occurred and was terminated without warning.


  7. "Been here too long already"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transcom WorldWide full-time (More than 5 years)

    Pros

    Love all my co workers

    Cons

    Site is closing, instead of being appreciative to the "tenured" agents who stayed when everyone else left, they gave us a 2 month notice of the site closing so they did not have to give us a severance package. Said they would put on "job fairs" , had one today and 2 employers were there. We were promised "stay on bonuses" that are have unreasonable expectations, no one is getting them this month. I am on a special project within the campaign, I missed the bonus by 0.50 of a point for my project, but I beat everyone on the phone and yet I did not get the bonus for January. We are being micromanaged

    Advice to Management

    Take care of the agents that were there before you got there.

  8. "Aviod"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Work from home remote position

    Cons

    High pressure, most employees suffered from anxiety due to constant pressure. There is no paid sick leave or no paid vacation. Some states will not allow this company to operate within them. If you have other job opportunities take those before working for this company. The expense of having to provide your own equipment and high speed internet costs in order to work for this company.


  9. Helpful (3)

    "Welcoming and professional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in West Jordan, UT
    Current Employee - Technical Support in West Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    A welcoming professional team. The benefits that come with working for an internationally established company. There are more benefits offered than what are listed. Teleworking opportunities offered. Excellent on-boarding process. Honest with what is expected from you. Company welcomes feedback and is always looking to improve. Regular performance reviews linked to personal development plans. Ongoing training throughout career. Incentives linked to personal performance.

    Cons

    Working remotely can have its downside, but the benefits far outweigh the cons.

    Advice to Management

    Increase starting pay rate.


  10. Helpful (1)

    "Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mac Support in Savannah, GA
    Former Employee - Mac Support in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide (Less than a year)

    Pros

    Nothing good to say about this company

    Cons

    Terible training. I was selected to be moved to Mac support. No pay increase but additional training. Training was not sufficient to handle these calls when I asked for additional training like most normal folks are oils do when they want to be successful, I was told no. I asked to go back to my previous job. I was told no. I explained the impact of the unsolicited movement to a new position on me. I explained my stress level in taking calls I wasn’t prepared for and adequately trained for. I was told the call volume was too high for me to get additional help. The stress led me to miss some days. My blood pressur rose. I was asked to improve my attendance, I did. Never missed one day in that two week period. Hiwere my internet went out for 2+ hours on two days. My isp confirmed with Transcom that an outage affected my area. I was fired the next and when I tried to file for unemployment , Transcom lied and said my attendance did not approve.

    Advice to Management

    When a employee comes to you and ask you for additional help for their success... listen.


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