Transcom WorldWide Reviews

Pros

They Promote quickly, best part its work from home.

Advice to Management

-

Pros

It's a good job to get your foot in the door, and that's about it.

Pros

Overtime is always offered

Advice to Management

do more work

Pros

-15 minute breaks as apposed to 10 min like their competitors
-I had a great Trainer and awesome coworkers
-Plenty of resources to help you learn along the way
-Okay pay if you've been use to the $9 rate of other work at home comapnies

Advice to Management

-Please improve the quality of your training. Give your new employees time to adjust to the job before demanding that they meet the metrics.
-Ease up on the constant monitoring and micro managing
-Eliminate the points system for attendance and give employees a bucket of hours instead.
-Establish better communication with upper management and employees
-I was basically pressured into resigning from my position because my team lead would not even give me the time to adjust to the position and I was accused of call avoidance despite reporting legitimate tech issues. The TL and her manager railroaded me in a supposed "one on one" meeting and threatened me with termination. I really hope no one else goes through this experience.

Pros

The only pro was I was trained and worked from home. For this particular assignment they sent a mac computer and the phone to use.

Advice to Management

Just as an employee should be dedicated to the company so should the company to the employee. There are a variety of campaign types which require all aspects of customer support so Transcom should concentrate on utilizing an employees particular skill set and experience in order to please the client, employee and Transcom. Excellent customer service really is very important for a business so whatever time or information needed to assure that is accomplished should be top priority. Not the duration of time between you answering and saving as resolved in the system for the clients contract sake or an unclear solution or resource to find one available. Training was weeks on customer service skills that were required and tested before job was offered and only one week on the actual information needed to do the job correctly. I was excited about my position and eager to begin a long career with Transcom. Having worked at a brick and mortar call center of theirs, I knew the amount and variety of clients they had with several different positions available to meet clients needs. For them to all ignore my requests from day two of work after training and make it seem as though I should not concern myself with the customers level of satisfaction but just the details needed to meet the contractual obligations with Transcom and the client was wrong. Especially after stressing their dedication to employees and obviously having issues keeping people as they survey questions they sent led me to believe.

Pros

Co workers some of management wasn't so bad

Advice to Management

Teach more stop pressuring. Have compassion

Pros

Working from home. The ability to increase salary via over time. 1-hour lunches, 2 (15)min breaks, etc

Advice to Management

Everyone learns at a different pace, but if they were able to make it far enough to be invited to and join training; then they have the potential to succeed in class without the petty baby, high school mentality and inter office type bullying. And the pay being increased would help.

Pros

Great support from management, easy system

Advice to Management

None

Pros

Experience, Can be flexible with telecommuting in the right position, Met some good people

Pros

The co-workers I had were amazing.

Advice to Management

Start actually giving a damn about your employees and show some gratitude