Transcom WorldWide Reviews | Glassdoor

Transcom WorldWide Reviews

Updated October 16, 2018
321 reviews

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3.1
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Johan Eriksson
93 Ratings

321 Employee Reviews

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Pros
Cons
  • "Low pay compared to what Apple actually pays their work at home advisors" (in 13 reviews)

  • "I knew from there why their people were resigning not only because of the low salary" (in 12 reviews)

More Pros and Cons

  1. "none"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcom WorldWide full-time

    Pros

    everything is a pro for this company

    Cons

    there is nothing bad about working for this company


  2. "Here’s an honest review"

    StarStarStarStarStar
    Current Employee - Mac + Advisor & Mentor
    Current Employee - Mac + Advisor & Mentor

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Working from home
    Easy to move up in the company if you’re someone who cares about titles
    Get to solve people’s technical problems

    Cons

    Depending on where you live the pay may not be enough to sustain a decent lifestyle
    You’re tied to your desk almost your entire shift and if you call out for anything it’s a point. (even if you have a doctors note, or proof of legitimate reason to call out you will still get pointed)
    Micro management is at an all time high
    Very hard to get vacation time (even if you have a lot saved up)
    Everything is based off metrics which are things you really can’t control.

  3. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lago, UT
    Current Employee - Anonymous Employee in Lago, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Pros

    Work at home great non stress enviroment

    Cons

    The pay and hour . But no gas or clothing expense

    Advice to Management

    Make sure staff gets raised promised to them


  4. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time

    Pros

    Unfortunately if you are a serious apple employee and stand behind their mission you will go nowhere and get beaten down by Transcom look out for a class action law suit!!!!!!!!!!!!!!

    Cons

    do not apply for apple project! upper management is ridiculous they show favoritism, they do not encourage awesome employees they are slowly driving Apple project into the ground .it is a disgrace to Apple they should cancel their contract!!!!!!!!!!!

    Advice to Management

    clean house if you want to keep your job and do what is right by Apple and Transcom


  5. "New employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcom WorldWide full-time

    Pros

    Work at home, good pay

    Cons

    I have no cons to list


  6. Helpful (1)

    "Very poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple At Home Advisor in Denver, CO
    Former Employee - Apple At Home Advisor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time (Less than a year)

    Pros

    HR is responsive to concerns.

    Cons

    Refused to pay money that I am owed.

    Advice to Management

    Had to quit due to personal reasons and company refused to pay my final check even though I returned all equipment in a timely manner. I am currently pursuing legal methods to get my last check. Training is very poor and pay is not worth the work you're required to do. Would not recommend. Leaving this review as a warning to those considering this company.


  7. Helpful (3)

    "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T2 IOS Advisor in Denver, CO
    Current Employee - T2 IOS Advisor in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time (More than a year)

    Pros

    Work from home, Easy job.

    Cons

    Mandatory ET
    Forced into T2 posistion without proper training = stressful

    Advice to Management

    If an advisor that had practically perfect stats, gets their monthly p4p bonus and a rolling 100% cstat says they are not ready for advancement then maybe you should listen.

  8. Helpful (1)

    "Work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcom WorldWide full-time

    Pros

    I will be able to work from home

    Cons

    I do not see any cons at this time.


  9. Helpful (1)

    "Under the bus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time

    Pros

    Paid training, trainer was trying to do his job but with no support from above.

    Cons

    Inadequate training, thrown to the wolves with no support. Highly stressful transition from training to taking calls.

    Advice to Management

    You need more mentors to help people with their first calls. My first call was for a product I had received 0 training on.


  10. Helpful (2)

    "Csr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company to work with.

    Cons

    Hated the shift bids and unpaid vacation


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