AARP Reviews | Glassdoor

AARP Reviews

Updated September 7, 2017
335 reviews

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3.7
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AARP CEO Jo Ann Jenkins
Jo Ann Jenkins
105 Ratings

335 Employee Reviews

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Pros
  • They have a great work life balance/ The organization strives to really put the needs of seniors on the forefront of every decision they make (in 50 reviews)

  • A very professional environment with great benefits (in 32 reviews)

Cons
  • Decision making is sometimes slow (in 12 reviews)

  • As an intern I was privy to many of the structural problems with AARP which discourage me for ever consider applying for full time work (in 9 reviews)

More Pros and Cons

  1. "Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at AARP full-time (More than 8 years)

    Pros

    Great mission, work/life balance and flexibility in work options

    Cons

    Large org that moves slowly

    Advice to Management

    Allow for some calculated risk by employees and encourage learning opportunities. Keep listening both internally and externally.


  2. Helpful (2)

    "Keep innovating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Communications in Washington, DC
    Former Employee - Director of Communications in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AARP full-time (More than 3 years)

    Pros

    AARP is building a culture of innovation, teaching staff to think and work differently and to be more innovative in their thinking and their approach to work.

    Cons

    Excruciatingly long approval processes from procurement make it challenging to meet project deadlines and also, many people are stuck in their ways, wanting to do things the way they always have been. However, the culture of innovation that is being built is improving these processes and mindsets.

    Advice to Management

    Don't drop the ball on the innovation work that is being done for the organization, it needs to be a long term commitment to deliver the results the organization needs to progress

  3. "Great vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AARP full-time

    Pros

    great mission and purpose, working from home a few days per week

    Cons

    hard to move up, they prefer to hire someone from outside the company. too many non-productive meetings


  4. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AARP full-time (More than a year)

    Pros

    Professional offering 20yrs or morei n call center and customerservice.

    Cons

    No growth with company. Not having consistant commissions to afford a decent living.

    Advice to Management

    Growth and decent pay would be a plus for great performance from employer


  5. "IT Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Washington, DC
    Former Employee - IT Project Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AARP full-time (More than 3 years)

    Pros

    Fantastic team under the new CIO.
    A non profit that works like a for profit company

    Cons

    None that I can think of.


  6. "Information Technolgy Group Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Resource in Washington, DC
    Former Employee - IT Resource in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AARP full-time (More than 3 years)

    Pros

    There are a number of people who want to do a good job

    Cons

    The IT organization leadership is not engaged and lacks the experience needed to get the organization to where it needs to be. Many of the "leaders" are in the phone it in mode. They hire people that they know will not challenge or threaten their position. This leads to stagnation and no forward thinking. I'm aware of a number of instances where individuals who could come in and make an immediate impact where not hired for open positions. These were individuals who had worked at AARP as contractors and had knowledge of all areas. It seems that their earlier interactions with individuals counted against them and did not lead to an interview.

    Advice to Management

    Take the time to review your own performance and insecurities. If you are one who things bringing in people that know more than you do threatens your position, LEAVE.


  7. "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Washington, DC
    Current Employee - Quality Assurance Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AARP full-time (More than a year)

    Pros

    The organization offers great benefits and salary packages. They have a great work life balance/ The organization strives to really put the needs of seniors on the forefront of every decision they make.

    Cons

    Depending on your position it is hard to move up. I have found that rather then promoting from within they would prefer to hire from outside the company.

  8. "Satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AARP full-time

    Pros

    I like the hours. The flexibility to work from home.

    Cons

    They don't switch contractors to staff positions.


  9. "A Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AARP full-time

    Pros

    Excellent benefits and above average compensation. A wide array of benefits including a pension plan, fraud watch, good health plan, immediate match and 401k vesting, caregiving leave, and AARP membership. A truly outstanding benefits package.

    A great mission driven organization. Despite the issues/cons there are several true bright spots- 1. the state organization- they are truly employee and member focused, 2. the chief marketing officer if an outstanding leader, 3. after a long dormant state the HR function is finding its feet and offering exceptional strategic development and hiring services.

    Cons

    There are several warning signs...the CEO is wedded to consulting advice received from a single vendor and discounts employee contributions in favor of consultants. The executives (for the most part) tend to tell the CEO exactly what is expected and rarely if ever speak up, so the CEO who is dependent on having good information only received patronizing style advice from her closest "advisors".

    If you are a supervisor your success will largely depend on who you report to- if you are in the states, HR, communications, marketing you will likely do well and be supported. Otherwise expect that you will be stifled in getting your staff, or yourself promoted even if you have over whelming evidence to support your case. You can also expect that is you have a "protected" employee- one who is in favor with the executives, is somehow seen as indispensable, or has some "dirt on someone", then you ca forget about taking any action to remedy the situation.

    Advice to Management

    For many employees the leadership is seen as "soul-less" only caring about their own reputation or upsetting the CEO. Expose yourself to alternative points of view and take employee suggestions seriously.


  10. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AARP (More than a year)

    Pros

    Great co-workers
    High hourly wage
    Flexible hours

    Cons

    No cons I can think of.

    Advice to Management

    N/A


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