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    AARP Reviews

    Updated November 6, 2018
    385 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    AARP CEO Jo Ann Jenkins
    Jo Ann Jenkins
    128 Ratings

    385 Employee Reviews

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    Pros

    • "Wonderful colleagues and great work - life balance" (in 56 reviews)

    • "Great benefits, colleagues, environment and mission" (in 38 reviews)

    Cons
    More Pros and Cons

    1. "A GREAT ORGANIZATION WITH A GREAT MISSION"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Washington, DC
      Former Employee - Anonymous Employee in Washington, DC

      I worked at AARP (More than 10 years)

      Pros

      Committed staff ,good working environment

      Cons

      there aren't that many to speak of

    2. "customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Saint Petersburg, FL
      Current Employee - Anonymous Employee in Saint Petersburg, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AARP full-time (Less than a year)

      Pros

      they have a good work enviroment

      Cons

      they do not give you enough hours

      3. Join the AARP team
      See Our Latest Jobs

    3. "Specialist"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at AARP full-time

      Pros

      Committed staff ,good working environment

      Cons

      There aren't that many to speak of

    4. "AARP Volunteer Tax Preparer"

      StarStarStarStarStar
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at AARP part-time

      Pros

      I enjoyed helping people with their taxes, met a few good people, and good work experience preparing Individual income tax returns.

      Cons

      The people I spent most of my time working with were aholes, and so were the customers. If I could've worked in a different area I would've stayed. Also, they wanted me to become a manger. Not worth it.

    5. Helpful (5)

      "The real poop on AARP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Management in Washington, DC
      Former Employee - Senior Management in Washington, DC
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at AARP full-time (More than 5 years)

      Pros

      1. Well compensated plus a pension vesting after 5 years
      2. Some brilliant people including the current CEO
      3. State offices do great work for Seniors
      4. Huge reserves-- in the Billions. So financially stable.
      5. A very worthy Foundation that does great work.

      Cons

      1. Current CEO while brilliant is not happy with dissenting opinions on anything and she may agree on something and then a week later say she never did and how dare you!
      2. Too many lifers who don't really care to try new things.
      3. Many there find it impossible to ever start new initiatives and to keep them going.
      4. Employees can accuse others of mis behavior and their names are never revealed which leads to a lot of crazy accusations that are tough on the rank and file.
      5. Getting promoted is often at the whim of the CEO.

      Advice to Management

      1.Promote people who deserve it.
      2. Don't spend time on peer reviews since they mean little to nothing for employees to be secure in their jobs.
      3. Make it much easier for new ideas to get tested.

    6. "Good place to work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Washington, DC
      Current Employee - Anonymous Employee in Washington, DC

      Pros

      Work life balance isn great

      Cons

      Navigating the politics and bureaucracy here can be a challenge

    7. Helpful (2)

      "Great mission, great people. Pockets of ineffective, dysfunctional management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at AARP full-time (More than 5 years)

      Pros

      You'll work with wonderful people. The work-life balance is basically good (though it's not what it used to be; workloads and expectations have ratcheted up significantly). The mission is warm and fuzzy, and staff genuinely care about making life better for people 50+. Pay and benefits are quite good.

      Cons

      There are some key execs who have undue influence and are in the wrong roles based on their skill sets. There's a lot of infighting and dysfunction. But a lot of terrific people stay because they believe in the mission and they genuinely want to make the organization more effective. It's just highly challenging to do that from the bottom or middle. There are a couple of key obstructionists who have a lot of power and therefore can torpedo ideas that would change the company for the better. There's also very limited opportunity for advancement, and no program to groom or retain high performers.

      Advice to Management

      Take a good, hard look at the common denominator of some key problems. Find the source and address it. Reward bravery. Incentivize behavior that prioritizes the enterprise over the individual business unit. Disincentivize behavior that protects and maintains fiefdoms.

    8. "Senior Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Advisor in Washington, DC
      Current Employee - Senior Advisor in Washington, DC
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at AARP full-time (More than 10 years)

      Pros

      Great benefits, colleagues, environment and mission

      Cons

      Some areas are overworked and have poor leadership, but pros far outway cons

      Advice to Management

      Upskill people who've been there forever.

    9. "secretary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dover, DE
      Former Employee - Anonymous Employee in Dover, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at AARP full-time (More than 10 years)

      Pros

      wonderful place to work, would love to have stayed

      Cons

      no cons that i would like to report on at this time.

    10. "Great people, great mission, bureaucratic"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Washington, DC
      Former Employee - Anonymous Employee in Washington, DC
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at AARP full-time (More than 3 years)

      Pros

      Mission, people, salaries, location, nationwide impact

      Cons

      bureaucratic, too broad, risk averse, way too many re-organizations

      Advice to Management

      Stop all the reorganizations and provide more focus and defined goals.

    Showing 385 of 502 reviews
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