AARP Reviews | Glassdoor

AARP Reviews

Updated November 6, 2018
385 reviews

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3.5
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AARP CEO Jo Ann Jenkins
Jo Ann Jenkins
128 Ratings

385 Employee Reviews

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Pros
  • "Wonderful colleagues and great work - life balance" (in 56 reviews)

  • "Great benefits, colleagues, environment and mission" (in 38 reviews)

Cons
More Pros and Cons

  1. "A GREAT ORGANIZATION WITH A GREAT MISSION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at AARP (More than 10 years)

    Pros

    Committed staff ,good working environment

    Cons

    there aren't that many to speak of


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AARP full-time (Less than a year)

    Pros

    they have a good work enviroment

    Cons

    they do not give you enough hours

  3. "Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AARP full-time

    Pros

    Committed staff ,good working environment

    Cons

    There aren't that many to speak of


  4. "AARP Volunteer Tax Preparer"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AARP part-time

    Pros

    I enjoyed helping people with their taxes, met a few good people, and good work experience preparing Individual income tax returns.

    Cons

    The people I spent most of my time working with were aholes, and so were the customers. If I could've worked in a different area I would've stayed. Also, they wanted me to become a manger. Not worth it.


  5. Helpful (5)

    "The real poop on AARP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Management in Washington, DC
    Former Employee - Senior Management in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AARP full-time (More than 5 years)

    Pros

    1. Well compensated plus a pension vesting after 5 years
    2. Some brilliant people including the current CEO
    3. State offices do great work for Seniors
    4. Huge reserves-- in the Billions. So financially stable.
    5. A very worthy Foundation that does great work.

    Cons

    1. Current CEO while brilliant is not happy with dissenting opinions on anything and she may agree on something and then a week later say she never did and how dare you!
    2. Too many lifers who don't really care to try new things.
    3. Many there find it impossible to ever start new initiatives and to keep them going.
    4. Employees can accuse others of mis behavior and their names are never revealed which leads to a lot of crazy accusations that are tough on the rank and file.
    5. Getting promoted is often at the whim of the CEO.

    Advice to Management

    1.Promote people who deserve it.
    2. Don't spend time on peer reviews since they mean little to nothing for employees to be secure in their jobs.
    3. Make it much easier for new ideas to get tested.


  6. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    Pros

    Work life balance isn great

    Cons

    Navigating the politics and bureaucracy here can be a challenge


  7. Helpful (2)

    "Great mission, great people. Pockets of ineffective, dysfunctional management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AARP full-time (More than 5 years)

    Pros

    You'll work with wonderful people. The work-life balance is basically good (though it's not what it used to be; workloads and expectations have ratcheted up significantly). The mission is warm and fuzzy, and staff genuinely care about making life better for people 50+. Pay and benefits are quite good.

    Cons

    There are some key execs who have undue influence and are in the wrong roles based on their skill sets. There's a lot of infighting and dysfunction. But a lot of terrific people stay because they believe in the mission and they genuinely want to make the organization more effective. It's just highly challenging to do that from the bottom or middle. There are a couple of key obstructionists who have a lot of power and therefore can torpedo ideas that would change the company for the better. There's also very limited opportunity for advancement, and no program to groom or retain high performers.

    Advice to Management

    Take a good, hard look at the common denominator of some key problems. Find the source and address it. Reward bravery. Incentivize behavior that prioritizes the enterprise over the individual business unit. Disincentivize behavior that protects and maintains fiefdoms.

  8. "Senior Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Washington, DC
    Current Employee - Senior Advisor in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AARP full-time (More than 10 years)

    Pros

    Great benefits, colleagues, environment and mission

    Cons

    Some areas are overworked and have poor leadership, but pros far outway cons

    Advice to Management

    Upskill people who've been there forever.


  9. "secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dover, DE
    Former Employee - Anonymous Employee in Dover, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AARP full-time (More than 10 years)

    Pros

    wonderful place to work, would love to have stayed

    Cons

    no cons that i would like to report on at this time.


  10. "Great people, great mission, bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AARP full-time (More than 3 years)

    Pros

    Mission, people, salaries, location, nationwide impact

    Cons

    bureaucratic, too broad, risk averse, way too many re-organizations

    Advice to Management

    Stop all the reorganizations and provide more focus and defined goals.


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