AMERISAFE Reviews

Updated Jan 31, 2021

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3.6
61%
Recommend to a Friend
79%
Approve of CEO
AMERISAFE President and Chief Executive Officer Janelle Frost  (no image)
Janelle Frost
18 Ratings
  1. Featured Review

    "Outstanding Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in DeRidder, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AMERISAFE full-time for more than 10 years

    Pros

    An excellent work atmosphere and culture. The company takes care of its employees with a good benefits package, good work environment, time off credit for volunteer work, community event participation, etc. Casual dress Fridays with monthly birthday cakes, food Fridays, and fun holiday gatherings and celebrations. The hiring process is pain free and orientation and job training is very good.

    Cons

    Compared to other jobs I have had, there are no cons.

  2. Helpful (1)

    "Stable company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A 

    I have been working at AMERISAFE full-time

    Pros

    Enjoyable place to work in a small town.

    Cons

    Pay increases were frozen during 2020.


  3. Helpful (2)

    "A total clown show that even Pennywise would find horrifying."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Case Manager in DeRidder, LA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AMERISAFE full-time for more than 5 years

    Pros

    There are some very talented and wonderful people who absolutely deserve better. Benefits aren't horrible but certainly not enticing. With the exception of the claims department, other departments appear to function normally. I gained knowledge, experience and soft skills which will serve me well in my career elsewhere.

    Cons

    Ineptitude & nepotism runamuck. Claims dept has the worst micromanagement I have ever been exposed to. There is a profound absence of a 'team oriented' culture. Adjusters are universally treated with contempt and are the only ones held accountable for everything that goes awry. Claims dept operates under ghastly leadership absent the fundamental checks and balances needed to ensure authority isn't abused and/or misused. Whether you have 20 years or 2 months of experience, you are treated as if you have none. Adjusters/FCM's are considered second class citizens by all. There is a palpable animus present at all times. Your job as a Field Case Manager is to procure facts and complete reports using circa 1989 software. Your heavy handed leadership will dictate the trajectory. There is absolutely ZERO autonomy and authority. I cannot stress it enough. ZERO. On every claim a report is due every every 45 days - no exceptions. Your claims are reviewed every 90 days and you will be marked 'deficient' for something such as a minor typo, regardless of exceptional outcome. There is EXTREME fear based management from the top down bordering on clinical paranoia. Absolutely no positive feedback or acknowledgment except when it cannot be avoided. You must seek permission for EVERY single decision or move you make, including but not limited to: Settlements of ANY dollar amount (disguised as MSA consults), establishing, increasing or decreasing reserves; assigning defense counsel, assigning surveillance, assigning a nurse, closing a claim, denying a claim, paying a claim, calculating AWW/CR, and the list goes on. You have to wage an internal war to deny claims that are clearly suspect or fraudulent. The process is so time consuming and outright contentious most don't bother. Those who do are penalized for doing their job in the face of great adversity. What a monumental disgrace to policyholders. There is absolutely no assistance on claims, you handle it ALL. Bill payment is a real nightmare as opposed to the basic approve or deny process it should be. "Cost Containment" services are an absolute joke teetering on the edge of some ethical conflict somewhere. Workloads are 50-60, which is manageable - everywhere but Amerisafe. The company's success is due to those committed to doing the job they were hired to do in spite of poor policies, questionable procedures and a continuum of daily criticism. If you like running in quicksand with concrete cinder blocks tied to your ankles, don't mind having your integrity questioned and working 70+ hours a week as a glorified processor, you will have a bright future here. Just be prepared to take orders without questioning them, refrain from exercising a single independent thought and check your dignity at the door. I cannot think of a single procedure that is not designed to be as time consuming as possible. This is made worse by the fact you are denied basic applications required to do your job in under 60 hrs. When I say applications I'm talking about Adobe, for example. Management does not value competence or proven performers. They don't trust their subordinates and make unilateral decisions without seeking their input. Transparency is nowhere to be found. Your job satisfaction is not their concern and they make sure you know it. I have worked a claim shop or two in my day and I have never seen such hostile dysfunction in the workplace. Salaries are shockingly low given the demands and requirements of the job. Annual merit increases average 1.5% if you're lucky. It is the worst insurance company I have ever worked for. The shame of it is, it doesn't have to be.

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  4. Helpful (1)

    "There’s not many opportunities to advance in this particular field"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AMERISAFE full-time for less than a year

    Pros

    Freedom creating work schedule weekly

    Cons

    High expectations for help in other territories due to FSP turnover rates.

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  5. "Good place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at AMERISAFE full-time for more than a year

    Pros

    Career Growth, competitive pay for area

    Cons

    the pay overall is not that great compared to most other cities

  6. "Okay place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Underwriter in DeRidder, LA
    No opinion of CEO

    I worked at AMERISAFE full-time

    Pros

    Good training their employees (underwriting), understanding if needing time off, especially last minute. Casual Fridays and allows listening to music (ear buds). They offer insurance and 401k.

    Cons

    Workload is overwhelming, low pay, and low yearly pay raises. If you can't handle high stress, heavy workload, last minute assignments, phone calls, emails, occasional angry agents then this is not the job for you.

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  7. "exit review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AMERISAFE full-time for more than 10 years

    Pros

    Highly professional, good employees- friends.

    Cons

    Much night & weekend computer work.

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  8. "Great place to work with good benefits and a flexible work environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Safety 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AMERISAFE full-time for more than 10 years

    Pros

    AMERISAFE offers a challenging yet rewarding career, promotes professional development, and supports their employees with a strong new hire orientation and training program. The company engages their employees and solicits input on how to do a job better and more efficiently. Opportunities for advancement are there for those willing to work hard, develop professionally and excel at their jobs. Job security seems to be very good. Field staff, while not in the home office frequently, feel included and a part of the team and get to work closely with customers. Their customers are diverse which keeps the job from becoming boring.

    Cons

    Some territories can be a little large due to light workloads, remote areas or low concentrations of work. This can require more time on the road, but often in areas with little traffic compared to metropolitan areas.

  9. "Best place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President, Regional Management in DeRidder, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AMERISAFE full-time for more than 10 years

    Pros

    AMERISAFE cares about their employees. They believe in growing their employees from entry level and providing them with advancement opportunities. Family and team oriented atmosphere.

    Cons

    The entry level pay is lower than industry average, but it is competitive with local jobs for the limited experience required for entry level positions.

  10. "A career that offers advancement as you grow professionally"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriting in DeRidder, LA
    Recommends
    Positive Outlook

    I have been working at AMERISAFE full-time for more than 10 years

    Pros

    Hands down best training program for an underwriting department I've seen. Benefits are competitive for the area Tenured senior management staff - all who started at entry level positions Your career advancement is limited only by you-there are plenty of opportunities within the organization

    Cons

    Starting pay low for the area but this company offers training and professional growth opportunities

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