American Century Investments Reviews | Glassdoor

Find your next job here

American Century Investments Reviews

Updated January 16, 2018
111 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Century Investments President and CEO Jonathan S. Thomas
Jonathan S. Thomas
50 Ratings

111 Employee Reviews

Sort: PopularRatingDate

Pros
  • work life balance, corporate mission, culturew (in 15 reviews)

  • Great benefits and good learning environment (in 18 reviews)

Cons
  • Limited room for growth potential (in 3 reviews)

  • Hard to move up because everyone is waiting to get out of call center (in 4 reviews)

More Pros and Cons

  1. "General"

    StarStarStarStarStar
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO

    I have been working at American Century Investments full-time (More than 10 years)

    Pros

    Great Benefits, very involved in the local community

    Cons

    Would love to see some updates to the facilities


  2. Helpful (4)

    "Clueless management at every level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Kansas City, MO
    Current Employee - Consultant in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Century Investments full-time (More than 5 years)

    Pros

    You get NYSE holidays off.

    You no longer have to pay for parking in a building that American Century owns.

    Cons

    Management is destroying a company that was once a great place to work.

    The CEO just ripped sabbaticals from the company benefits. He claimed that nobody found the benefit useful and it wasn’t part of the company’s new vision to break inertia.

    American Century offered a $500 life cycle fund every year that allowed employees to spend money on work/health items. That was ripped away due to the effort required for accounting.

    The CIO actually admits to how far the company has fallen behind in technology. For some reason, he still works here. This is a very common theme at American Century.

    The offices are dated and depressing, unless you’re important enough to be on a floor that isn’t disposable.

    The lack of transparency and backstabbing referenced in previous reviews is very real. I’m actually afraid to post this review.

    You will never advance here. It doesn’t happen. The management teams are grossly inept and won’t listen to employees that have knowledge beyond what they possess. If you make the mistake of sharing valuable insight, the management team will pitch the idea without any credit given to you and take the credit. This promotes low morale, low productivity and a general lack of motivation to even care about your job.

    Advice to Management

    The CEO needs to read all of the reviews that are being posted on Glassdoor and clean house. At some point, the fresh minded youth movement that you constantly say that you want to hire won’t even consider interviewing at this place.

    If you happen to be one of those valuable millennials that this place is so desperate for, run away as fast as you possibly can. There are immensely better options out there that will care about you and not turn you into a complacent click puncher.

  3. Helpful (2)

    "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at American Century Investments full-time (Less than a year)

    Pros

    Competitive pay
    Good 401 k benefits
    Cooworkers

    Cons

    very old school
    health insurance
    Not a lot of department mobility

    Advice to Management

    Stop being passive aggresstive.


  4. Helpful (3)

    "Business Support Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Century Investments full-time

    Pros

    Great benefits and some departments are well run. The president and CEO seems to care about his employees. They give back to the community a lot.

    Cons

    Very political. It used to be a great place to work but the Direct business has gone down hill ( this is the department where most people will have to start) and unless you are on their "favorites" for reasons unknown to many , you are stuck there.


  5. Helpful (3)

    "Still trying to get the knife out of my back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Century Investments full-time

    Pros

    Salary, benefits, location, parking, NA

    Cons

    Passive-aggressive workforce
    Antidepressants and ADHD medications are covered by health insurance
    Competition from lower-cost investment companies
    Long hours

    Advice to Management

    Upgrade entry-level management
    Value newly hired employees


  6. "Good experience. Limited mobility."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Accountant in Kansas City, MO
    Former Employee - Investment Accountant in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Century Investments full-time (More than 5 years)

    Pros

    Good retirement
    Good people
    Salary is competitive
    Benefits seem to be competitive

    Cons

    Limited upward mobility
    Upper management needs to be more direct with employee evaluations


  7. Helpful (3)

    "Client Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Management in Kansas City, MO
    Former Employee - Client Service Management in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time (More than 10 years)

    Pros

    There are still signs of the company that Jim Stowers created but it's very limited. Company has maintained high staffing and current pay structure to avoid major layoffs.

    Cons

    Expensive products. Average performance. Very limited leadership confidence. No innovation. Company is declining quickly and the leaders are desperate to identify a solution to extend the life of the business.

    Advice to Management

    Focus on serving the client and not the interests of the over-paid executives. Stop cutting corners at the expense of dedicated employees and loyal clients. Embrace Midwest roots instead of being embarrassed about not being a Wall Street firm.

  8. Helpful (1)

    "Investment Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Century Investments full-time

    Pros

    Benefits, direct management, coaching, & hours

    Cons

    The changes internally that are occurring.


  9. "Very educational"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Kansas City, MO
    Former Employee - Client Services in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Century Investments full-time (More than a year)

    Pros

    Amazing benefits. Learn a lot about industry. Limitless resources. Looks great on a resume.

    Cons

    Most start in call center. Hard to move up because everyone is waiting to get out of call center.

    Advice to Management

    Understand how stressful constant phone in your ear non-stop all day. Over all, very good.


  10. Helpful (4)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Century Investments (More than a year)

    Pros

    Great learning experience, team members do are great at what they do.

    Cons

    Awful management, zero consistency, zero HR representatives present in the NY office. How does such a huge corporation have no HR presence? Zero consequences for bad behavior after placing multiple complaints. No room for growth within company.

    Advice to Management

    HR and Senior Mgmt need to listen to complaints and handle them professionally and adequately.


Showing 111 of 119 reviews
Reset Filters