American Century Investments Reviews

Updated Aug 30, 2020

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3.5
53%
Recommend to a Friend
62%
Approve of CEO
American Century Investments President and CEO Jonathan S. Thomas
Jonathan S. Thomas
84 Ratings
Pros
Cons
  • "Not many opportunities for advancement in certain departments, also some teams had managers who were really into favoritism(in 7 reviews)

  • "Finding a career path would be like going to a Yankees game looking for some Red Sox fans(in 4 reviews)

More Pros and Cons
  1. "Standout Workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investment Representative in Kansas City, MO
    Recommends
    Positive Outlook

    I worked at American Century Investments full-time for more than a year

    Pros

    Unbelievable culture to work with. Instantly feel like you a part of a large family trying to achieve a top end goal. Amazing benefits. PTO structure is second to none.

    Cons

    Repetitive. Old Clients Pay could be higher, but for what you are doing it makes sense.

  2. "Company is going downhill"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time for more than 3 years

    Pros

    People are generally nice and pleasant to be around.

    Cons

    Benefits are being reduced every year. Management wants to make big changes but seems like it's always talk. They attempt to make a big change but it's not implemented fully because of costs.


  3. "Look elsewhere."

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investment Representative 
    Doesn't Recommend
    Negative Outlook

    I worked at American Century Investments full-time for more than a year

    Pros

    • Coworkers make the job much better. • They give you a month to study for all of your tests. Fully paid for by American Century. • You will gain direct financial services experience. • Benefits are above average. • That’s about it.

    Cons

    • Pay is low for what they expect out of you. Specifically clients. • Job is mundane. You won’t talk about financial services or products often. You can expect to have more conversations over incomplete paperwork or helping someone online. • Reps have all of the regulatory risk with none of the commission upside. • This is a customer service role.... Not a sales role... • Reps set up warm leads for consultants. You don’t receive a cut of anything you set up. • Many clients are old, unrealistic, and rude. 1/10 calls will make you want to pull your hair out. • Be prepared to be yelled at. Be prepared to be belittled. Be prepared to be a therapist for irrational clients during market volatility. • Be prepared to be on the phone all day. Better hope phone volumes are down. Otherwise it’s miserable. You can expect back to back calls from 8-5. • Every minute of your day is tracked. If you need to go to the bathroom? It counts against you. • Moving out of the contact center is a long shot. If you do get a chance at a promotion? It’s just a different flavor of customer service. • There are “some” high paying sales roles in the company. You can expect many of your fellow colleagues will apply for them. This leads to a highly competitive application process for those limited roles. • Most importantly be prepared to be miserable. This role sucks everything out of you.

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  4. COVID-19

    "Once a great place, but went downhill quick. Politics and fear of being fired run the show now."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Programmer Analyst 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Century Investments full-time for more than a year

    Pros

    Lower level employees are hard working, knowledgeable and generally open to collaboration. Onsite IT staff with many years experience in their role. Stowers institute gives a sense of purpose to your career. Generally good add-on benefits like pet insurance, legal advice, gym, life insurance and adoption assistance are just a few I can think of.

    Cons

    Many employees doing work with no idea what it's for or how it aligns with company goals. Political mess with managers refusing to delegate to their teams or communicate effectively. Unstable, unclear and unnecessary assignments given that have no clear value. Some just doing work for the sake of a checkbox. Upper leadership complety disconnected, especially in IT, data management and data security. Politics more important than delivering value. Often times employees are not included in communication vital to their jobs, which sets them up for failure. Many people are overworked and underappreciated with no end in sight for their unreasonable hours. Prior to COVID forcing the issue, they Terrible onboarding processes that take months to address access needs. New people and ideas generally met with condescension and avoidance. Poor support system for newer employees. Development of employees in some areas is actually frowned upon and deemed wasteful time Despite constantly saying it's vital to develop yourself in town halls and all hands meetings. Work from home culturally frowned upon before COVID forced the issue. Middle managers often throw employees under the bus for fear of being let go or political impact.

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  5. "Great Company"

    3.0
    Former Employee - Investment Representative 

    I worked at American Century Investments full-time

    Pros

    Cares about employees, promotes growing within the company.

    Cons

    Not a lot of cons.

  6. "Great Company"

    4.0
    Current Employee - Investment Representative in Kansas City, MO
    Approves of CEO

    I have been working at American Century Investments full-time

    Pros

    Great management. Flexible scheduling. Coworkers and company environment are great.

    Cons

    One con would be a lack of diversity. But it is not disproportion to the rest of the financial industry.

  7. COVID-19
    Helpful (2)

    "Work here if you love the challenge of dealing with politics and dysfunction"

    2.0
    Former Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time for more than 5 years

    Pros

    On the forefront of industry response to COVID-19 Free gym including classes and trainers pre-pandemic Awesome perks like on-site cafe with subsidized meals in KC Incredible people with lots of passion for their work, despite the changes in culture that no longer value this quality

    Cons

    Leadership is out of touch and not accountable for any of their decisions (or lack thereof) Leaders are more concerned about furthering their own agendas and making political power plays instead of solving challenges through collaboration. Finger-pointing is rampant. Be prepared to be in defensive mode your entire time there. Only senior leaders and those deemed worthy of appointment to extended management committee are able to contribute new ideas. I’ve actually heard a senior leader tell someone their idea was dumb in a meeting. HR is ‘embedded in the business’ meaning they are basically another layer of management that you can’t rely upon for transparency or support in navigating the environment described above.

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  8. "Great Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investment Representative in Kansas City, MO
    Recommends
    Positive Outlook

    I have been working at American Century Investments full-time for more than a year

    Pros

    great 401k match and profit sharing, company culture

    Cons

    Base Pay could be a little higher

  9. COVID-19
    Helpful (3)

    "They Don't Care About You"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Internal Wholesaler in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Century Investments full-time for more than 3 years

    Pros

    -Stowers Institute for Medical Research makes doing the job mean more than a paycheck. -Colleagues are outstanding and my favorite part of working there. -Clients are wonderful and keep things exciting. Helping improve their business practices, solve problems for them, and improve investment offerings is truly an enjoyable part of the job. -Tuition reimbursement available for pursuing designations or graduate schools. -Benefits are above average - 401k matching, HSA, PTO, etc. -Work/life balance is great. -Free gym access. -Fruit station. -Responded very well to the employees work situations when COVID19 hit. A testimony to the IT employees of the firm.

    Cons

    -Cuts pay and asks employees to do more. Significant change into a micromanaging environment. Before autonomy was a proud reason to work hard, now, nothing is ever enough and it's a "what else?" environment instead of celebrating small victories. -Compensation no longer competitive. -Extreme amounts of distrust between people working on the internal sales desk and the managers they report to. Internal sales managers have no say, making them worthless. HR dictates all decisions creating a brick wall of transparency and clarity. -Finding a career path would be like going to a Yankees game looking for some Red Sox fans. -Too many middle managers (VPs and Sr. VPs) that have no value to the firm. What do they do all day? Nobody knows. Are they paid well? Handsomely. -Company cannot get out of its own way. Spends hundreds of thousands on a management company to tell them their people have too many objectives and need to focus more. Company doesn't listen and continues to pile on separate objectives. -Continues to reward employees off experience instead of talent. Younger employees with new ideas are essentially told to hush up, stay in line, and continue to march as previously instructed. -Lots of internal noise that impedes the ability to do the job. -When the COVID19 crisis hit, instead of listening to clients asking for us to lay off, they pressed on the bruise. Willful ignorance or plain stupidity. -Too many layers of hierarchy. Behaves like a 20,000 employee firm and this creates miscommunication, reduces transparency, and creates friction between the rank and file and managers.

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  10. Helpful (6)

    "Unclear company strategy, challenges ahead..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Portfolio Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at American Century Investments full-time

    Pros

    Work environment is collegiate overall. Ownership by Stowers Institute - part of company profits fund cancer research.

    Cons

    Very political. Culture can be stagnant and resistant to change. Comp has been going down very significantly and this is likely to continue. Business is under pressure and company has invested into too many new things and is struggling to execute well on all the new initiatives.

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