American Century Investments Reviews | Glassdoor

American Century Investments Reviews

Updated December 7, 2017
108 reviews

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3.5
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American Century Investments President and CEO Jonathan S. Thomas
Jonathan S. Thomas
49 Ratings

108 Employee Reviews

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Pros
  • work life balance, corporate mission, culturew (in 15 reviews)

  • Great benefits and good learning environment (in 18 reviews)

Cons
  • Limited room for growth potential (in 3 reviews)

  • Hard to move up because everyone is waiting to get out of call center (in 4 reviews)

More Pros and Cons

  1. "Good experience. Limited mobility."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Accountant in Kansas City, MO
    Former Employee - Investment Accountant in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Century Investments full-time (More than 5 years)

    Pros

    Good retirement
    Good people
    Salary is competitive
    Benefits seem to be competitive

    Cons

    Limited upward mobility
    Upper management needs to be more direct with employee evaluations


  2. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at American Century Investments full-time (Less than a year)

    Pros

    Competitive pay
    Good 401 k benefits
    Cooworkers

    Cons

    very old school
    health insurance
    Not a lot of department mobility

    Advice to Management

    Stop being passive aggresstive.

  3. "Business Support Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Century Investments full-time

    Pros

    Great benefits and some departments are well run. The president and CEO seems to care about his employees. They give back to the community a lot.

    Cons

    Very political. It used to be a great place to work but the Direct business has gone down hill ( this is the department where most people will have to start) and unless you are on their "favorites" for reasons unknown to many , you are stuck there.


  4. Helpful (1)

    "Client Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Management in Kansas City, MO
    Former Employee - Client Service Management in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time (More than 10 years)

    Pros

    There are still signs of the company that Jim Stowers created but it's very limited. Company has maintained high staffing and current pay structure to avoid major layoffs.

    Cons

    Expensive products. Average performance. Very limited leadership confidence. No innovation. Company is declining quickly and the leaders are desperate to identify a solution to extend the life of the business.

    Advice to Management

    Focus on serving the client and not the interests of the over-paid executives. Stop cutting corners at the expense of dedicated employees and loyal clients. Embrace Midwest roots instead of being embarrassed about not being a Wall Street firm.


  5. "Very educational"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Kansas City, MO
    Former Employee - Client Services in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Century Investments full-time (More than a year)

    Pros

    Amazing benefits. Learn a lot about industry. Limitless resources. Looks great on a resume.

    Cons

    Most start in call center. Hard to move up because everyone is waiting to get out of call center.

    Advice to Management

    Understand how stressful constant phone in your ear non-stop all day. Over all, very good.


  6. "Investment Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Century Investments full-time

    Pros

    Benefits, direct management, coaching, & hours

    Cons

    The changes internally that are occurring.


  7. Helpful (2)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Century Investments (More than a year)

    Pros

    Great learning experience, team members do are great at what they do.

    Cons

    Awful management, zero consistency, zero HR representatives present in the NY office. How does such a huge corporation have no HR presence? Zero consequences for bad behavior after placing multiple complaints. No room for growth within company.

    Advice to Management

    HR and Senior Mgmt need to listen to complaints and handle them professionally and adequately.

  8. Helpful (2)

    "VP, Portfolio Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time (More than 3 years)

    Pros

    Honestly, I cannot think of any.

    Cons

    It was hard to get to know co-workers, your team will not support or encourage you, most are conniving, and the salary is below average.

    Advice to Management

    Simply stated: treat others as you would want to be treated.


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Century Investments full-time (More than a year)

    Pros

    Great benefits, great training, good business model

    Cons

    long hours, poor management, disappointing when it comes to working with a busy schedule


  10. Helpful (3)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time

    Pros

    Most of the employees are friendly. Good benefits including gym membership and health insurance (low premiums). Good work life balance - unless, of course, you fall behind in your work.

    Cons

    Office environment stuck in the 1980's - possibly because of the tenured employees. Seasoned employees are helpful to a point - can be political if you pose a threat to their "territory".

    Advice to Management

    Need to support/create a mentoring program to allow mobility and reward the highly potential employees. Also, prevents from having a golden goose and relying on that person to get work completed.


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