American Century Investments Reviews | Glassdoor

American Century Investments Reviews

Updated August 10, 2018
138 reviews

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3.7
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American Century Investments President and CEO Jonathan S. Thomas
Jonathan S. Thomas
74 Ratings

138 Employee Reviews

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Pros
  • "Great work/life balance and do not have to take work home with you" (in 17 reviews)

  • "Great Benefits, very involved in the local community" (in 19 reviews)

Cons
More Pros and Cons

  1. "Great culture with healthy competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Kansas City, MO
    Current Employee - Specialist in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Century Investments full-time (More than 3 years)

    Pros

    -Strong leadership
    -Ability to make a difference in clients lives
    -Managers help you develop your skills
    -Fantastic on boarding training
    -Coworkers are close with each other, work well together and often times friends outside of work

    Cons

    -Desk job that requires extended sitting
    -Tends to be a conservative company which can hinder a positive client experience at times

    Advice to Management

    Continue to create paths for advancement, invest in people and technology


  2. "American Century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Century Investments full-time

    Pros

    Plenty of support from business partners, managers, and colleagues all working toward helping out clients on a daily basis. Ability to move up in the company. Great work/life balance and do not have to take work home with you. PTO is very generous and schedule is consistent.

    Cons

    Talking all day can be exhausting if you are not ready for the consistent talking/discussion.

    Advice to Management

    Ensure your people are happy, especially in a rapidly changing financial environment.

  3. Helpful (2)

    "direct sales and service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales and Service in Kansas City, MO
    Current Employee - Direct Sales and Service in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Century Investments full-time (More than 10 years)

    Pros

    generous PTO, good company match on 401(k), good work environment

    Cons

    the company ended sabbaticals - in the past you got a sabbatical after 7 yrs

    Advice to Management

    make strong effort to recruiting talented employees


  4. Helpful (1)

    "Internal sales representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Century Investments full-time

    Pros

    Great company to work for

    Cons

    None that I can think of


  5. Helpful (1)

    "Bad Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time

    Pros

    There is no pros. If you want to go from miserable to worse, then this job is for you.

    Cons

    The company is not what it used to be. They don't value people and use until the have bled the turnip dry. They are capitalizing on the vision and values from the founding Mr Stowers but don't believe them. All smoke and mirrors.


  6. Helpful (2)

    "american century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time (Less than a year)

    Pros

    used to be a collegial environment, where you were rewarded for your performance

    Cons

    has become more political than previously
    the cost cutting that is being done seems piecemeal & is leaving the employees more worried about their jobs.
    some of the reviews seem so gushy they read like ad-placements from an HR firm.

    Advice to Management

    become more engaged.


  7. Helpful (2)

    "A formerly great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Wholesaler in Kansas City, MO
    Former Employee - Internal Wholesaler in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Century Investments full-time (More than 5 years)

    Pros

    ACI’s initial investment in employees is exceptional. Great training program. Good benefits (health, PTO, 401k)

    Cons

    Talent retention has become a major issue for this formerly great from, especially in the intermediary channel (see employee turnover). Management lacks investment acumen as well as sales skills so growth in this department is muted. They have gone away from promoting from within which has driven top talent away from the firm. They seem to know they’re the only asset management game in town outside of Ivy and treat their employees as such.

    Advice to Management

    Remember what your greatest resource is...your employees

  8. Helpful (1)

    "Amazing place to work, culture could not be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Kansas City, MO
    Current Employee - Marketing in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Century Investments full-time (More than 10 years)

    Pros

    The people are genuine and hard working. I have never met a personality I didn’t like, which is a huge testament to their HR and hiring process.

    Excellent projects with a lot of variety. Every day is something new and exciting to work on.

    Dividends go to supporting the research of gene-based diseases. At the end of the day isn’t giving back what its all about?

    Cons

    Technology is in the process of major overhaul which makes it an exciting time to be here. Current con is definitely technology but that is in the process of aggressively changing.

    Advice to Management

    Keep it going, you have the right people in place now to drive serious innovation and disruption.


  9. "Great company (depending on the department)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Specialist in Kansas City, MO
    Former Employee - Client Services Specialist in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Century Investments full-time

    Pros

    Adequate potential for growth.
    Overall, great people to work with.

    Cons

    There are managers that are great as direct support for your role in the company. There are also managers that are not. Those type of managers seem to be moving in the company because a) they know someone that can ensure them a management position or b) they have been moved to become someone else's problem.
    Upper management seems to be out of touch with the employees in their department and tend to make decisions based on what would look the best in the eyes ofthe board.
    The awesome benefits that made ACI the premier company to work for has slowly dwindled over the years.

    Advice to Management

    Please remember the employees that make your job a necessity. Please take a look at the stress that seems to be increasing and what you can do, realistically, to help ease that stress.


  10. Helpful (2)

    "Struggling to become a unified company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Analyst in Kansas City, MO
    Former Employee - IT Systems Analyst in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Century Investments full-time (More than 10 years)

    Pros

    It was good enough to work there 18 years as full time FTE in IT. Respectable salary and performance bonuses but becoming less competitive in recent years. When layoffs happened the severence package was always exceptional and it was generally communicated well in advance along with some communication where they would be target and they type of employee they were targeting for retention. You had a chance to voluntarily leave, transform into the desired model or take your chances.

    Cons

    The corporate culture has degraded markedly from the days when Jim Stowers Sr. was at the helm. Gone are the days of annual family picnics and free health care once you've been there 5 years. Sabbaticals came, and went.

    Within IT there is a significant lack of a unified vision and cooperation between teams. Teams are still allowed to procure any tool they can justify even if it duplicates functionality within tools already owned by other teams. Teams implement their own vision while claiming to be in sync with the corporate direction and close coordination with other teams. Teams would often offer services (i.e. reporting tools, service requests systems, remote connection solutions, etc.) already offered by other teams leading to confusion about what the corporate solution or supporting team is.

    Communication between teams is poor and there are ample examples of managers looking to leave a legacy at the expense of cooperation with others. Managers have traded leadership for publishing status reports.

    It's true - you leave a manager and after several years under several managers who were disappointments I did.

    Advice to Management

    Emphasis leadership and a united vision. Evaluate the performance of teams, not individuals, with a focus on how they acted as an integral partner to pursue corporate goals. It's possible teams shouldn't have goals beyond making it clear they role they would play in supporting others to achieve corporate objectives.

    The world changes rapidly, teams should be encouraged to abandon efforts which turn out to have reduced benefits instead of forcing them to complete every stated goal or suffer the consequences. Teams that insist on finishing projects which have had their perceived value surpassed by shifts in technology should be counselled for inefficient use of resources.


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