Is AnswerFirst a good company to work for?

AnswerFirst has an overall rating of 4.5 out of 5, based on over 198 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 89% of employees would recommend working at AnswerFirst to a friend and 87% have a positive outlook for the business. The best reviews about AnswerFirst have been left by employees working as CSP , Customer Service Representative and Customer Service Professional .

Does AnswerFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, AnswerFirst employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at AnswerFirst. This rating has been stable over the past 12 months.

How satisfied are employees working at AnswerFirst?

89% of AnswerFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AnswerFirst 4.5 out of 5 for work life balance, 4.5 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at AnswerFirst?

Customer Service Representative (39) , Customer Service Professional (22) , CSP (14) , CSP - Client Service Professional (11) , Customer Service Professional (CSP) (9) , Dispatcher (6) , Customer Service Representative (CSR) (5) , Training and Development Specialist (3) , Answering Service Operator (2) , Csp Professional (2) , Customer Service Specialist (2) , Operator (2) , Shift Leader (2) , Tier II (2) , Tier II Technical Support (2)

What are the pros of working at AnswerFirst according to real employee reviews?

"Work from home, available hours, flexible hours" ((in 20 reviews)); "Management always willing to help and easy to reach." ((in 18 reviews)); "This company provides the best training I have ever experienced at any job." ((in 11 reviews)); "Great Pay! Flexible!" ((in 9 reviews)); "Good benefits, flexible scheduling, awesome positive environment and team" ((in 9 reviews))

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AnswerFirst

AnswerFirst reviews

4.5

89% would recommend to a friend

(198 total reviews)

Matt Herron

90% approve of CEO

87% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

AnswerFirst has an employee rating of 4.5 out of 5 stars, based on 198 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AnswerFirst employee rating is 26% above average for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

198 reviews

5.0

Apr 15, 2026

Great company and people! Very work-life balanced, but hectic call volume

Cps specialist

Recommend

CEO approval

Business Outlook

Pros

Great company, great people to work with. Flexible schedule, and great management.

Cons

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

5.0

Feb 24, 2026

Truly a Great Place to Work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Work Life Balance -Work-from-home -Wonderful Training -Truly a team-work environment -Great Management -Advancement Opportunities -Great Employee Compensation -PTO -Benefits

Cons

-Must provide your own equipment

AnswerFirst Response

3mo

Thank you for taking the time to share your feedback with us! We are happy to hear that your experience at AnswerFirst was positive and that you value our training, work environment, benefits and compensation as well as our advancement opportunities. It's great to know that our efforts to create an inclusive, well-balanced and remote-friendly environment have made a difference. We appreciate your contributions during your time with us and wish you continued success in your future endeavors.

5.0

Oct 2, 2025

Great Company to work for!

Customer service professional (csp)

Recommend

CEO approval

Business Outlook

Pros

Flexibility Time off Pay Training Leadership Support Diversity Work from home

Cons

I do not have any Cons at this time.

AnswerFirst Response

7mo

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience at AnswerFirst has been positive and that you value our flexibility, training, leadership, and supportive culture. It’s great to know that our efforts to create an inclusive, well-balanced, and remote-friendly environment are making a difference. Feedback like yours motivates our entire team to continue building a company culture where every employee can thrive. Thank you for being part of the AnswerFirst team — we’re glad to have you with us!

Viewing 1 - 3 of 198 Reviews

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