Atlas Systems reviews

Thanks for your feedback, we value everyone's perspective and strive to learn and improve where we can! Atlas has been operational since 2003 and has grown thanks to the interest and needs of our clients and dedication of our employees. Our call center was developed to support our clients and to provide valuable services for the various communities we affect by making sure physicians records are accurate. Additionally, a flexible work schedule exists, making communication possible without restriction and there is a Paid Sick Time policy which accrues from the date of hire. While it is true that some agents do not fit the call center role and choose to leave, others have maintained a long-term career with Atlas!

We value all feedback, thank you. I would first like to address your comments on the pay rate. In addition to the base hourly rate, all agents have the opportunity to make well above that $12/Hr. rate, depending upon individual performance. Often as much as $8.00 above base rate and in some cases more. Many agents make high incentive amounts in addition to their regular wages. Additionally, a flexible work schedule exists and it is up to the agent to determine how many hours a day or week they work. Motivated, high energy and positive agents yield positive results! Atlas complies with all state guidelines with regards to hiring and is completely transparent with what the job function of a call agent is at the time of hiring. Agents are hired as 1099 initially to allow both the agent and the company ample time to determine if it is a good fit and that both will be satisfied and once that is determined, a conversion is completed. Atlas values all it's employees, not only call agents. We strive to improve our processes and are happy to listen to feedback when given in a professional manner.