Axcient Reviews | Glassdoor

Axcient Reviews

Updated September 27, 2017
71 reviews

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2.9
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Justin Moore
44 Ratings

71 Employee Reviews

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Pros
  • Free lunches twice a week, and well-stocked kitchen (in 12 reviews)

  • Catered lunches, unlimited snacks, booze, great people in the Austin office (in 8 reviews)

Cons
  • Like many companies, Axcient has had ups and downs (in 3 reviews)

  • There is also high turnover, leading to gaps in responsibility (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Axcient full-time

    Pros

    The culture of the Axcient is similar to that of a family. There are the wise ones who will always answer questions and lead you to the correct path and teach you how to troubleshoot. Then are there are those who go out of their way to assist you and make sure that you understand the product and how to troubleshoot. Above all, it's "team to win". Everyone here is really supportive and looking out for each other.

    Cons

    More ownership of issues/problems can go a long way to come to a quick and effective resolution.

    Advice to Management

    Encourage different departments to be more proactive and cooperative. Our end goals are the same, so everyone needs to work together and take ownership of situations/issues.


  2. "Marketing would have helped!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Axcient full-time (More than a year)

    Pros

    Great product. Smart people work here. Employees care about customers.

    Cons

    Very little marketing effort.

    Advice to Management

    Develop a marketing plan. Please!

  3. Helpful (1)

    "What can eFolder get from acquiring Axcient? Sadly, nothing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Axcient full-time

    Pros

    There are a lot of empty offices. Axcient is not what it used to be anymore. Many people have left the company for greener pasture elsewhere.

    Cons

    Product architect, product managers, senior core engineers are all gone which leaves behind a team of junior engineers to band-aid the products.

    Advice to Management

    eFolder excutives should pay good attention to this confounding issue at Axcient. Axcient's latest cutting-edge product "Fusion" which performs back up of the entire VMware Virtual Center in one swoop using Runbook. Yet, there has never been an expert of VMware Virtual Center at Axcient - ever. Fusion was mainly developed from the concept called "wing it and see how far it can go". No matter how much someone can spin it, it is pathetic.

    Fusion should be renamed to "Con-Fusion"
    Runbook should be renamed to "Run-away Book"


  4. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Mountain View, CA
    Current Employee - Engineer in Mountain View, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Axcient full-time (More than a year)

    Pros

    There are none to speak of. The new PE company has horrible people working for them. The COO (Jeff Cummings) has no idea what is coming or going. He's blind to the fact the company is a sinking ship. Or should I say a sinking life raft.

    Cons

    Horrible Management - Unprofessional COO -Not trustworthy, pretends to know the product.

    Advice to Management

    Hire a new COO quickly.


  5. Helpful (1)

    "Useless company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Mountain View, CA
    Former Employee - IT Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Axcient full-time (More than 3 years)

    Pros

    I do not see any pros of working for this company.

    Cons

    Too many to list. Rest of the full timers who are depending on visa should leave this company asap. You are at bigger risk than anyone. Be smart guys. It would be difficult for you guys to find another job if you sticked with this company for more than 2 years. Save yourself because company does not save you.

    Advice to Management

    Just shut down. Both enfolder and axcient are useless companies to work for.


  6. Helpful (1)

    "Axcient Rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Mountain View, CA
    Current Employee - Anonymous in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Axcient full-time (Less than a year)

    Pros

    Casual environment with a lot of opportunity and support

    Cons

    I can't think of one.

    Advice to Management

    Keep up the good work!


  7. Helpful (3)

    "Bad Practices All Around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Axcient full-time

    Pros

    -Unlimited vacation but you need to take full advantage as there is no sick time pay if you leave
    - Free lunch tuesday and thursdays
    -People here are awesome for the most part

    Cons

    -management
    -IT practices are not the best mostly due to shortcuts and band aid solutions
    - opinion is not heard at least in Operations

    Advice to Management

    Do things the correct way not the easy way, sometimes those actually doing the work know what they are talking about

  8. Helpful (8)

    ""Lasciate ogne speranza, voi ch'intrate""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Axcient full-time (More than 3 years)

    Pros

    Some decent, hardworking people that became good friends and made the place bearable. That's it.

    Cons

    There's a list...

    100+ hour work weeks. Seriously.

    A CEO that says he's going to be transparent and do individual small group meetings to be more transparent, but then stops after the first one and goes radio silent for months with zero updates on the company outlook. Employees are told about how management wants to keep everyone informed, yet haven't had an all hands in months.

    A sales team that promises whatever just to make a deal but doesn't realistically qualify customers.. "15TB of data with 1 hour RPO? Sure!" Forgets to qualify customer data...Support gets yelled at because they were promised 1 hour but had a million 100 byte files and it took 12 hours to back up....over a 100Kbps internet connection.

    Managers that have zero confidence in their employees. That makes for a great work environment. They also barely understand the responsibilities and assets they're department is responsible for. Some even go as far as making disparaging/offensive comments towards employees on a weekly basis.

    Every product is an MVP here. And the V isn't for valuable. Rush something to market half-baked, then immediately toss it over to support to deal with while engineering starts working on the next "great" thing. Don't QA anything, just start pushing out "patches" which end up breaking more than they fix.

    Support opens an engineering ticket... it gets closed or ignored. Code issue? That must be Operations problem.. "engineering doesn't have the manpower to work on it." The lack of support from engineering for customer facing departments is astounding. Unless one of the golden gooses starts complaining, then it's all hands on deck.

    This might sound harsh, but it's the truth. Most of the company has turned over, leaving people to support things they don't understand. Things aren't fixed, they're band-aided, and will continue to break, at least until management sees the light and fixes things...which hasn't happened in the last 2 1/2 years, so don't hold your breath.

    Advice to Management

    I really can't think of anything that anyone would take to heart and follow. With a few exceptions, management from the director level up is the problem with this company. Stick to your core product, the ADD with new products all the time is killing your business. Nobody is going to buy the latest product when you won't even fix the old one that works the best.


  9. Helpful (8)

    "Axcient latest product Fusion should be renamed to ConFusion"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Axcient full-time

    Pros

    Nothing worth mentioning. Other companies offer the same benefits.

    Cons

    Employees and perhaps even investors are led to believe that Axcient will be the next Google or PayPal. Wake up and be real!

    Axcient latest product Fusion released August 2016 should be renamed to ConFusion. Product managers and upper management did not do their homework on this one.

    Advice to Management

    You gonna need a miracle.


  10. Helpful (8)

    "This ship is in trouble and badly in need of a new captain"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Fun and collaborative work environment
    - Almost everyone is easy going and friendly
    - People are enthusiastic and have strong belief in the future of the company
    - Good work is recognized and sometime instantly rewarded
    - When help is needed, someone will always be there
    - Management has open door policy
    - All the perks mentioned in other reviews are absolutely true without any exaggerations

    Cons

    - A few people unnecessarily and overtly brown nose without any shame. What’s wrong with just do your work or let your wonderful personality shows?
    - Some people play a game of intimidation. It’s hard to put a finger on it but you know they’re playing a game.
    - People often avoid to do the right thing because of 2 reasons: they’re arrogance and it’s easier to turn a blind eye
    - Company lacks accountability and leadership therefore it is strategically lost
    - The products and features are poorly designed and shoddily implemented. Ultimately, that leads to sales team cannot sell and customer support’s phones are ringing off the hooks.

    Advice to Management

    - Such a bad feeling for investors who already plunked down $105M and this company is going nowhere. Investors will need to figure out a radical change ASAP
    - No matter anyone says, the truth is the new product Fusion will not sell. Customers who virtualize their IT environment are very sophisticated and Fusion simply does not fulfill their needs. These customers are not like the ones in SMB sector. These customers are willing to pay top dollars and they have an entirely different set of requirements.
    - Ancient does not have an architect who has the industry IT expertise and on top that possesses knowledge of the disaster recovery market. Only such a person can dictate where Ancient fits in the market in the short term and in the long term. Only such a person can lead the company out of trouble water and into a more suitable lucrative/profitable future.


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