BCAA Reviews | Glassdoor

BCAA Reviews

Updated June 21, 2018
106 reviews

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3.8
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BCAA President and CEO Shom Sen
Shom Sen
46 Ratings

106 Employee Reviews

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Pros
  • "Work/life Balance (35 hour workweek)" (in 10 reviews)

  • "Head office - rare opportunity in Vancouver to see the business full-circle" (in 6 reviews)

Cons
  • "cor in Head Office is a bit dated in places" (in 5 reviews)

  • "work life balance could be much better: some work or projects require extra time" (in 3 reviews)

More Pros and Cons

  1. "assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Boston, MA
    Former Employee - Assistant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BCAA (More than a year)

    Pros

    hours were good, friendly people

    Cons

    i had no cons


  2. "Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Kelowna, BC (Canada)
    Current Employee - SERVICE ADVISOR in Kelowna, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BCAA part-time (Less than a year)

    Pros

    The training that I have received has literally been second to none. Everything and everyone that I have had the chance to meet or talk to in the company so far has been so welcoming and great to me. It really makes the "new guy" feeling basically not exist.

    Cons

    So far, every experience I have had has been great, absolutely no complaints.

    Advice to Management

    N/A

  3. "Values and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BCAA full-time (More than 10 years)

    Pros

    Working at BCAA is like truly feeling at home. Amazing colleagues and support, where you work in a learning environment. I feel lucky to be part of a company that has values that align with me personally. It is wonderful to work for an organization that puts "People First."

    Cons

    None, I love that BCAA is always looking for ways to improve and make things better.

    Advice to Management

    Please keep up the great work by living our values in everything we do.


  4. "Great people, working on positive change in corporate culture"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BCAA full-time (More than 3 years)

    Pros

    The company is full of very talented individuals so it is a really great atmosphere to keep you motivated. Everyone is very helpful and really just want to see the success of the overall business as a whole.

    Cons

    You work HARD. Salaries are based on a 35 hour work week, but more times than not you work more than 40+ hours and not compensated for.


  5. "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at BCAA full-time

    Pros

    35-hour work week. You can work a little longer each day and take every second Monday or Friday off.

    Cons

    1. We have run out of parking, and the building is not close to a skytrain. There is a shuttle to the skytrain if you're willing to deal.
    2. We've hired more people and therefore run out of desks. So what happened in the IS department is that they took away everyone's nice big cubicles and replaced them with little desks in open space. It's very loud, and it feels like you're sitting in a cafeteria table in rows. People were getting eye strain and arm pain because the desks were too shallow, making the monitors too close to your face.
    3. Morale is very low in the IS department, and lots of talented developers have left.
    4. IT salary is a bit low for today's market rate in Vancouver (but then you only work 35 hours instead of 40).

    Advice to Management

    Unfortunately, any advice given to management from employees go straight into the garbage bin, and employees know this very well.

    BCAA Response

    Jun 8, 2018 – Manager, Talent Acquisition

    Thank you for recognizing that we provide work life flexibility options for our people. We have partnered with our neighboring organizations to expand our parking, allowing us to be one of the few... More


  6. "Great if you're planning for your retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at BCAA full-time (More than a year)

    Pros

    OK salary, good benefits, work/life balance

    Cons

    - OK salaries

    - Culture may vary depending on which department you're in. Some departments have great microculture and team collaboration, while some are all about politics and bureaucracy.
    - Again, depending on which departments you're in, career opportunities may be very limited. You're basically waiting for years for someone to retire so there's finally a vacancy.


  7. "Hands down, best company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BCAA (More than a year)

    Pros

    This is the best culture I've ever experienced, and I feel so lucky to have had the opportunity to work with an awesome group of people. The highlights of my year were participating in our great programs - from building playgrounds, to United Way spirit events, and so much more. They even treated us to a Holiday turkey lunch! Management is refreshing, I truly appreciated it when the CEO and VPs treated my team to lunch on a few occasions to recognize our efforts, they went above and beyond.

    Cons

    The head office location doesn't offer any close food options, but the subsidized cafeteria makes up for it.

  8. "Not my finest career decision, toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Burnaby, BC (Canada)
    Current Employee - Vice President in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BCAA (More than 3 years)

    Pros

    Established and stable company, hires smart people, linked to CAA and AAA federation and has made bold moves in entering car share. Good pension plan if you stay around.

    Cons

    Struggled with culture during leadership transitions circa 2015, lost very good talent which continues to shadow reputation in market today.

    Advice to Management

    Build back your employee brand, it’s still not there


  9. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS Analyst in Burnaby, BC (Canada)
    Current Employee - IS Analyst in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BCAA full-time (More than a year)

    Pros

    Work/life Balance (35 hour workweek)
    Flex days
    Benefits Package
    Competitive Salary
    Gives back to local communities
    Paid Volunteering Opportunities
    On site gym at home office
    Discounts on BCAA products (membership, insurance, auto service)

    Cons

    Not able to work from home consistently
    lack of flexibility on day start and end time
    lack of parking on site
    some processes are old or antiquated and require updating to the modern world

    Advice to Management

    continue to invest in technology to drive innovation
    move away from old school methodologies around what work life balance means
    think of ways to distribute use of parking stalls on site that are empty on many days due to vacation, flex days, etc...


  10. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BCAA full-time (More than a year)

    Pros

    BCCA has a great culture. People are very friendly and always willing to help. Management is very open and transparent with the employees. There is a subsidized cafeteria in the head office with good food options. They also have a nice gym.

    Cons

    Not very many food options walking distance from the office outside of the cafeteria in the building.


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