BCAA reviews

3.9

78% would recommend to a friend

(366 total reviews)
avatar

Eric Hopkins

78% approve of CEO

70% positive business outlook

BCAA has an employee rating of 3.9 out of 5 stars, based on 366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BCAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

366 reviews
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They have a good reputation in the industry and provide great training. Good benefits and time off allowances, RRSP matching as well and a decent work life balance and bonus structure.

Cons

Over the last year or 2 there has been a very negative change in direction at BCAA. A lot of poor decision making and leadership positions held by incompetent people. For example the CEO Eric was publicly sued for reneging and lying to a judge, yet he was able to keep the highest paying position. Other people have been recently let go for much much less which sets a poor standard. There is a lot of micromanaging going on and a lack of focus on career growth for people who can bring new and refreshing ideas. Can be toxic at times as there is an old school group of leaders who are stuck in their old school ways.

4.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, good benefits and perks such as free membership and good discounts on products with employee discounts. Pay is above average compared to other insurance offices in the area and there are regular bonuses and pay increases. There is a good training structure and support available.

Cons

Sometimes it can feel like your micro managed and asked to accomplish a lot for one customer (asking for new business, emails, dates ect) yet also expected to remain within preset standards for time spent on particular transactions. You are expected to jump to taking phone transactions if they are busy and your office is not which can feel chaotic at times. The expectations for phone transactions can also feel a bit heavy handed and your calls are then listened to and your coached on them which again can feel a bit micromanaged. Its not always a smooth transition trying to jump between calls and in person either and can feel stressful. Other insurance offices have more set hours, and BCAA has more extended hours which some dont mind but I would prefer a more set schedule and not being there till after 6pm.

5.0
Mar 31, 2026

Very busy location

Recommend
CEO approval
Business Outlook

Pros

Hillside mall is very busy location. Makes time go by so fast. Also More business/more performance pay. We get OT quite often as people are waiting long.

Cons

I don’t think the pay is fair base from the performance and how busy this location is compared to to other.

Viewing 1 - 3 of 366 Reviews

Glassdoor has 392 BCAA reviews submitted anonymously by BCAA employees. Read employee reviews and ratings on Glassdoor to decide if BCAA is right for you.