Backstop Solutions Reviews | Glassdoor

Backstop Solutions Reviews

Updated August 27, 2017
40 reviews

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3.2
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Backstop Solutions Chief Executive Officer Clint Coghill
Clint Coghill
24 Ratings

40 Employee Reviews

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  1. "Smart, humble, and fun people - UXer's Dream Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior User Experience Architect in Chicago, IL
    Current Employee - Senior User Experience Architect in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The UX team - hands down. They have dedicated UX Front-End-Developers that know how to code the crap out of anything. Super easy to work with them and create awesome stuff. The UX leader is awesome too. He really made me a much better UXer and I kind of see him like a mini-Steve Jobs but with more cats.

    The people department is awesome too. Their fearless leader and I would sometimes chat about the need for empathy in tech. She got me, and I'm grateful she built a pretty solid department that could help get Backstop to that next level without losing it's start-upy'ness.

    The start-upy'ness. I love it and the people they hire are start-upy too. Oh. My. God. The people are what makes Backstop great. EVERYONE I worked with was brilliant. They hire really good people.

    Unlimited PTOs, and flex-schedules are awesome. The benefits in general are above-and-beyond awesome.

    Oh, and I loved product management too. Once they opened up, we had some invigorating, awesome pow-wows and UX brainstorms. I'm a nerd, and they were all nerdy-by-nature and they really helped me understand financial concepts I hadn't understood before.

    Cons

    Ah, inter-related cons:

    Tons of meetings, paired with tons of work due, without the ability to really work remotely = some people working crazy hours.

    Don't get me wrong, they allow people to work remote sometimes, but you can't necessarily do that multilple times a week. Embracing remote work could help reduce the worklife inbalance some* employees may encounter.

    *side note: there were also people that thrived working tons of hours so a lopsided worklife balance may have been intentional for some.

    Advice to Management

    Product: Kevin is a genius, and is right about 90% of the time. His delivery may be harsh, but the man knows UX.

    Upper-Upper management: Thank you for your mentorship and kindness. Don't lose that. Backstop has something special that other places don't - so hold on to that special sauce. Keep listening to the people on the ground level, but be cognizant of their biases.

    Also consider full or part time remote working opportunities. It's tough, but that'll open you up to more opportunities and possibly less overhead costs because you are not paying for office costs. Plus, I'd be able to work there again. :)

    Oh, keep the lunch and learns...please! Prior to Backstop I knew nothing about our industry, and now I'm obsessed after watching "Barbarians at the Gate."

    Backstop Solutions Response

    Aug 29, 2017 – UI/UX Lead

    Thanks for the positive feedback. I am excited that you found working with the UX team so rewarding. We are very committed to growing the team with top talent who want to have a strong voice in how... More


  2. Helpful (1)

    "Backstop Rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backstop Solutions full-time (More than 3 years)

    Pros

    Backstop is a rapidly growing, exciting firm whose solution adds a great deal of value in the marketplace. They have incredibly high client retention and most new business stems from existing client referrals-- The annual user conference is really motivational with everyone sharing their successes.

    From an employee point of view it's a really great experience working here. Great collaboration across a teams and everyone is focused on success, helping each other and celebrating our many wins. I've never worked with so many talented driven people.

    Cons

    Not a con per se, but future employees should understand this is a rapidly growing dynamic firm, if you are looking for a large firm to "put in time" Backstop is not for you. A successful Backstop employee will contribute and enjoy doing so

    Advice to Management

    Keep it up, you have built a great firm that benefits both clients and employees.

    Backstop Solutions Response

    Aug 14, 2017 – People and Development

    Thank you for your enthusiastic review! You pretty much summed it all up – we’re a leader but still trying to prove ourselves, and you get what you give! We have so many talented people who... More

  3. "Fun culture but bad with money (back in '07 anyway)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Backstop Solutions full-time

    Pros

    Lots of perks, good benefits

    Cons

    Spent too much money on things they shouldn't be spending a lot of money on. When the recession hit in 2008, everyone who wasn't profit generating was fired to keep the place running as a result.

    Backstop Solutions Response

    Jul 7, 2017 – People and Development Manager

    We do have lots of perks and good benefits! Thanks for acknowledging those, and we suspect the total package is even better today (with more recent additions of unlimited PTO, 401k match, personal... More


  4. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in Chicago, IL
    Current Employee - Technology in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Backstop Solutions full-time

    Pros

    - Great coworkers, I've never worked with such intelligent people before. Everyone is fun to be around

    - My input is taken in to consideration when making decisions

    - There is so much to learn on the tech side of things, which is great for career growth.

    - Flexibile work arrangements. Lets me work from home or remotely

    Cons

    - "Unlimited" PTO. Its not unlimited if you place limits on it

    Advice to Management

    The culture and people at Backstop is its greatest strength, invest it in more.

    Backstop Solutions Response

    Jun 18, 2017 – CTO

    Thanks for this feedback.

    As CTO, I love seeing feedback about both the strength of individuals here and the power of our collective organization. We strive to find the right balance between... More


  5. "Great Supportive Collaboration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer
    Recommends

    I worked at Backstop Solutions full-time

    Pros

    Always improving, smart agile dev culture

    Cons

    Too many elevators. Business first.

    Backstop Solutions Response

    May 9, 2017 – Director, Engineering

    Thanks for your feedback. We are committed to consistent and continuous improvement in our internal processes, as well as making sure that we maintain a collaborative environment where we learn from... More


  6. Helpful (3)

    "A great company to learn about the Alternative Investment Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Or Institutional Sales in New York, NY
    Former Employee - Director Or Institutional Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Backstop Solutions full-time (More than 3 years)

    Pros

    -Great work life balance (unlimited PTO)
    -Professional sales training
    -Detail oriented and thoughtful management
    -Great culture of smart people that understand the industry
    -Driven employees but a relaxed environment
    -Exposure to a vast portfolio of successful clients (GPs, LPs and Fund Admins)

    Cons

    -Turnover of staff
    -Salaries are below industry standards

    Advice to Management

    Focus on innovation

    Backstop Solutions Response

    Mar 22, 2017 – SVP, Field Operations

    Thanks for your feedback. The smart and driven people of Backstop are definitely part of the reasons why it’s a great place to work and learn. It’s encouraging to hear you’re finding benefit from the... More


  7. Helpful (1)

    "Great people in a growing company undergoing changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backstop Solutions full-time

    Pros

    The best part about working at Backstop are the smart and caring people. Everyone is genuinely nice and are more than happy to help when they can. The company also provides resources for continuous learning and pays for conference trips as long as it's aligned to your professional goals. The company also holds fun outings like Whirlyball, paintball, and picnic. The unlimited vacation policy is pretty good.

    Cons

    As the company grew the past few years, there have been changes in management and some of the people who were with the company for many years left. It took time to get used to the changes, but the company is moving forward and listening more to employee feedback. There are also other things that could be improved like more sick days and getting paid biweekly instead of once a month.

    Advice to Management

    Continue listening to employee feedback. Hire more people, especially for understaffed departments.

    Backstop Solutions Response

    Mar 20, 2017 – People and Development

    Great tagline, and an appropriate description of where we are on our journey. We appreciate your acknowledgement that we listen to feedback, and are psyched that you recognize how smart and caring... More

  8. Helpful (3)

    "Just another crummy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backstop Solutions full-time

    Pros

    There are some great people at the worker bee level and it is cool working in the Willis tower. The gym there is awesome.

    Cons

    There are worse places to work but what makes Backstop a sad story is having watched it change from a place that was really special and that you believed in to just another corporate dump rife with all the bureaucracy and egos and daily nonsense that come along with that. They are trying to grow and hold onto that startup feel but are failing miserably. Its evident if you look at the Glassdoor rating history, it was all positive until 2016 and then you see the dip. Its directly connected to Clint taking over as CEO. The guy has absolutely no business sense and is surrounded by yes people that just go along with whatever dumb idea he has at the time. Its hard to convey in words the general lack of faith in him or the ability for the company to turn around with him at the helm. Not to mention the software is buggy, outdated, not at all user friendly and therefore difficult to sell. Things like the free snacks lose their luster after a while. The "unlimited" time off seems like a great perk until you try to take advantage of it and realize they're not staffed to support such a policy so it only leads to frustration. Salaries are average at best and getting paid monthly is AWFUL!! If you're Ok with working at just another corporate place then Backstop will do but its definitely not anything special like they try to sell it. If you can get hired here you can get hired some place better.

    Advice to Management

    None, they'll just pretend to listen and then do nothing

    Backstop Solutions Response

    Mar 29, 2017 – People and Development

    We are working hard to evolve our culture, and the reality is that some infrastructure is necessary to scale and grow. That might seem corporate to some, and we own that we’re not a startup anymore... More


  9. Helpful (8)

    "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backstop Solutions full-time (Less than a year)

    Pros

    * Cohesive management team with zero politics.
    * Recent management changes have brought new life and excitement into the company.
    * The company values entrepreneurial experience and the attitude that our past failures move us closer to future success.
    * Freedom and latitude to call the shots. We are held accountable for the results, but we get to determine the game plan to get there.
    * Comprehensive benefits plan - the best I've ever seen for a company this size (401K match, medical, dental, commuter benefits, unlimited PTO, etc.).
    * Fun, collaborative, NON-TOXIC environment that has me waking up energetic and excited to go to work each day.

    Cons

    * A fully stocked kitchen brimming with snacks means gaining 15 pounds in the first month is inevitable.

    Backstop Solutions Response

    Jan 25, 2017 – People and Development

    Wow! Thank you for all of the positive feedback, it’s always wonderful to hear when our newer employees take such a shine to our company and culture. We appreciate the time you took to share your... More


  10. Helpful (3)

    "Work hard - Get chances"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in Chicago, IL
    Current Employee - Client Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Backstop Solutions full-time (More than a year)

    Pros

    Chance to take outside classes for new skills
    beer and games
    work with really nice and smart people

    Cons

    software is difficult to learn and takes time
    culture is changing which is sad
    Lots of smart people have left after a few years

    Advice to Management

    Let us decide how to get the job done - give us clear directions and prepare to be dazzled. Micro managing and interference slows us all down and creates frustration

    Backstop Solutions Response

    Jan 27, 2017 – VP, Client Services

    Thank you for your feedback. We do tend to be a work hard and play hard culture, and you captured that well. Backstop also prioritizes career development and growth, so we’re happy to see that is... More


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