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Bluehost Reviews

Updated January 18, 2018
171 reviews

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2.7
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James Grierson
68 Ratings

171 Employee Reviews

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Pros
  • Good pay, good training , good management for the most part (in 13 reviews)

  • Soda Machines, great people, light atmosphere, learning opportunity (in 10 reviews)

Cons
  • Customer to front line agent to upper management communication was non-existent (in 11 reviews)

  • Very busy call center at the first of the year (in 8 reviews)

More Pros and Cons

  1. "Could have been bette, could have been worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Orem, UT
    Former Employee - Tech Support in Orem, UT
    Positive Outlook
    Approves of CEO

    I worked at Bluehost full-time (More than 8 years)

    Pros

    Growth opportunities and plenty to learn.

    Cons

    Not a lot of training and the sales incentives were more important that the technical support.

    Advice to Management

    Focus on you customers and train your employees. Sales and company growth are not as important as the customers and employees you're losing.


  2. "Was good until EIGI Corporate messed it al up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Orem, UT
    Former Employee - Inside Sales in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bluehost full-time (More than a year)

    Pros

    Enjoyed most of the calls, LOVED my job. Fun to have sales coming in all day long

    Cons

    Company really went downhill with EIGI taking over. Pay got cut and they eventually shipped everyone off to Tempe AZ

  3. "EIG read this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sever Professional in Orem, UT
    Former Employee - Sever Professional in Orem, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bluehost (More than a year)

    Pros

    There is a decent opportunity to see, evaluate, and solve issues you might not see when running your own server.

    Cons

    Sabotaging security of their own servers so that thier partner SiteLock can get money. How hard would it be to run clamscan? How hard would it be to push on new sites on to PHP 7

    Advice to Management

    Your partnership with SiteLock is driving customers away. You need to reevaluate that partnership.


  4. "Senior Web Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Advisor/Tier II Tech Support in Orem, UT
    Former Employee - Senior Web Advisor/Tier II Tech Support in Orem, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bluehost full-time (More than a year)

    Pros

    Benefits were pretty good, and pay was above the average for the type of work. There was room for growth and many opportunities to learn.

    Cons

    Customer to front line agent to upper management communication was non-existent. Upper management did not listen to improvement recommendations from the front-line agents who would give recommendations based on the most common complaints received from customers. This created a lack of trust between the upper echelons of management, and the front line agents. The end result was the closing of the Orem, UT call center and everything moving to Arizona due to a complete disconnect and too much interference from EIG, Bluehost's parent company.

    Advice to Management

    Listen to the front line agents, and look at the most common complaints to resolve issues and lower call and chat volumes. Assure that agents are better trained before hitting the floor so that they can do more for customers rather than having to rely on "help line" chats to Senior Web Advisors. Also communicate more with agents about plans and changes that are happening. Lastly, try to make sure that new innovations you want to push out to customers actually work before pushing them out.


  5. "Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orem, UT
    Former Employee - Customer Service Representative in Orem, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bluehost full-time (More than a year)

    Pros

    Great Benifits and good work environment.

    Cons

    Shortly after being hired, was told they are relocating offices

    Advice to Management

    None


  6. Helpful (1)

    "Bluehost.com Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT
    Former Employee - Anonymous Employee in Orem, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bluehost full-time (More than 10 years)

    Pros

    They paid you well enough.

    Cons

    The company started out great with bottom line being about the customers. Then it was sold to a big EIG company and going public that focused on bottom line. The quality for the customers went south.


  7. "Outsourcing is fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bluehost full-time

    Pros

    Great pay, great benefits, colleagues are awesome to work with

    Cons

    Outsource many jobs, moved entire operation to another state, management doesn't take sexual harassment issues seriously

    Advice to Management

    Protect the women in your ranks, please stop ignoring complaints and forcing women to work with their harassers

    Bluehost Response

    Nov 13, 2017 – Vice President, Human Resources

    We take all claims of harassment very seriously and will not tolerate harassment in any form. If you feel your matter was not resolved please reach out to me or our SVP of HR and one of us will look... More

  8. "Poor quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Server Professional in Orem, UT
    Former Employee - Linux Server Professional in Orem, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bluehost full-time (More than 3 years)

    Pros

    Soda machine, they did have benefits, parking

    Cons

    Outsourced all projects to India, never promoted anyone, sexually harassed women, raises were few and far between, management and hr would never respond to serious issues.

    Advice to Management

    Listen to your people.


  9. "Well that was disapointing"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT
    Former Employee - Anonymous Employee in Orem, UT
    No opinion of CEO

    I worked at Bluehost (More than 3 years)

    Pros

    Great when bluehost didn't have puppeteers

    Cons

    bluehost has now joined the money-grubbing hosting companies of the world

    Advice to Management

    if you could only rewind what Suhab did...


  10. "Great starting job for techies with no experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bluehost full-time

    Pros

    They'll hire just about anyone if you show prowess in tech. To get to the server professional role you have to exhibit desire to learn and aptitude for Unix and server administration.

    Cons

    You're expendable as an employee.

    Advice to Management

    Work on your customer satisfaction.


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