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Brookstone Reviews

Updated January 17, 2018
475 reviews

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2.9
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Steven Goldsmith
7 Ratings

475 Employee Reviews

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Pros
Cons
  • The sales goals are nearly unrealistic (in 41 reviews)

  • Upper management wasn't that organized (in 29 reviews)

More Pros and Cons

  1. "It really depends on on upper management mainly the district manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brookstone full-time

    Pros

    hours, culture, and customers were great. You could also balance work and life very well.

    Cons

    It all depends on upper management. You really need to make the best of what you got. The Store manager and first assistant manager usually makes or breaks the store. In my experience if you have a good relationship with upper management. you will do great since you will be self motivated to reach the goals of the store and view the store as a team effort and not just a paycheck.

    Advice to Management

    In my specific district; upper management had a very immature feel to it. The district manager and some of the first assistant management seemed to play the game of "he said , she said". Meaning instead of keeping a open line of communication there was a lot of going behind peoples backs in order to paint themselves in a better light. It seemed as if they watched a little too much game of thrones and threw professionalism out the window. There was also a lot of biases when it came to hiring employees. for example a former a employee known to be reliable who had worked for the company for many years and consistently made their goals and never got written up was denied employment because one of the first assistant managers did not like that employee. It seems that the district was a little incompetent by not looking into the matter. My advice at the end of the day would just be to start acting a little more professional and a little more mature but this is a dying company we are talking about.


  2. "Wonderful Dedicated Colleagues; Uncertain Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brookstone full-time (More than 3 years)

    Pros

    My colleagues were dedicated and optimistic, passionate about products and customers. A lot of work was done by a relatively small corporate staff.

    Cons

    Specialty retail industry is not doing well in today's economic climate.

  3. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookstone part-time

    Pros

    Good people , fun place , fast paced

    Cons

    Managet wants everything to be perfect at all times . Only 30min break


  4. "Company does not care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jersey City, NJ
    Current Employee - Sales Associate in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Brookstone part-time (More than a year)

    Pros

    There are two pros to this job, being able to demo and test out new products. The second pro is being able to have a very flexible discount.

    Cons

    The company does not care about your needs and does not work fast to help you gain your raise and expand. While working here for almost a year and a half I am head salesmen but i still have not gotten my raise.

    Advice to Management

    Push harder for employees to get their raises.


  5. "Store Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Sales Manager in Manchester, NH
    Current Employee - Store Sales Manager in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookstone full-time (More than a year)

    Pros

    Multiple opportunities to grow within company, as well as opportunities to earn bonus potential

    Cons

    Normal compensation is average for Associates, making it harder to higher quality employees. Corporate support is average, although, process to eliminate disruptive employees is slow. Pro is that company lines duck’s in a row before they separate problem employees from the movers and shakers

    Advice to Management

    A great company to work with. Remain positive during low points in business. Learn who you can rely on. Grow with and keep those who have the best interest of the company in mind.


  6. "Great company but opportunities to advance shrinking fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Brookstone full-time

    Pros

    Fun products and competitive pay

    Cons

    Downsizing rapidly and not much room for career growth


  7. "First Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Beavercreek, OH
    Current Employee - First Assistant Manager in Beavercreek, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookstone full-time (More than 5 years)

    Pros

    Great company and excellent benefits. It's a fun environment to work in. You get to play while you work. The customers are friendly and you get regulars. The employee discount is great.

    Cons

    The hours of operation are the same as the mall hours which can vary. You work nights and weekends.

  8. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone part-time

    Pros

    Helicopter flying was really fun

    Cons

    Boring job, annoying customers, no commission


  9. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brookstone part-time

    Pros

    great employee discount on products.

    Cons

    sometimes they are understaffed at holiday time and needed to do work of more than one person.

    Advice to Management

    make sure you have backup employees.


  10. "Retail Training Store Manager / Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brookstone full-time (More than 5 years)

    Pros

    Fun products, Smaller retail environment.

    Cons

    Lots of company turnover means loss of employees seniority. ( Had 4 weeks of vacation ? To bad New owners owe you nothing ) 2 years later start all over again, and again.

    Advice to Management

    Take better care of your management team. I wouldn't recommend working at Brookstone to anyone!


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