Brookstone Reviews | Glassdoor

Brookstone Reviews

Updated May 23, 2017
427 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Thomas M. Via
62 Ratings

427 Employee Reviews

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Pros
Cons
  • Sales goals could be difficult, but more importantly, little incentive to make goals with no commission (in 33 reviews)

  • upper management is very demanding (in 27 reviews)

More Pros and Cons

  1. "Retail Associate and inventory management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Hackensack, NJ
    Former Employee - Retail Sales Associate in Hackensack, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Brookstone full-time (Less than a year)

    Pros

    Employee Discounts on great gifts

    Cons

    Around Minimal Wage
    no commission if you are seasonal, even if you manage to sell a $1k massage chair- the senior retail associate or manager gets the $100 bonus


  2. "Management not supportive of Stores"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Sales Manager in Bellevue, WA
    Former Employee - Store Sales Manager in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount, playing with customer and demonstrating product.

    Cons

    Long hours, little pay, constant change.


  3. "Fun Atmosphere, very low morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Merrimack, NH
    Former Employee - Buyer in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brookstone full-time (More than 3 years)

    Pros

    Exciting products coming in all the time, chances to meet global vendors, name recognition.

    Cons

    Very low morale, keeps cutting budgets, high turnover, senior management has a lot of infighting

    Advice to Management

    Please focus your attention and strategy, the constant changing of goals is hard on lower employees and portrays a level of ineptitude. Give something a try and let is stick for more that one Christmas season. Every January is another knee-jerk reaction to numbers.


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  5. "Stayed for the people, not the job, but what can you expect from retail though?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Costa Mesa, CA
    Current Employee - Sales Associate in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brookstone part-time (More than 3 years)

    Pros

    Management was very accommodating with my school schedule.

    Extra money from selling massage chairs is nice as well, considering you sell any.

    The work environment is very laid back and fun.

    Also, the company is finally coming out with new and relevant product again.

    Cons

    No room to make more money. 50 cent raise in the three years that I've been here and that is only by default because minimum wage increased. The company is cheap and does not care about employees that aren't part of the management team. When I started working here in 2014 there were opportunities to make extra money if you made your weekly sales goals. As time went on throughout the years the incentives have only gotten less and less and have ultimately been diminished to nothing.

    Stores have outdated software that is slow and can be frustrating to use, especially when it crashes. I hear of people at the corporate level / CEO promising updates to it but never following through with them.


  6. Helpful (1)

    "Second Assistant Manager with 4+ Years Experience w/Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Assistant Manager in Detroit, MI
    Former Employee - Second Assistant Manager in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brookstone full-time (More than 3 years)

    Pros

    -Flexible Hours
    -30% Employee Discount
    -Cool/Relaxing work environment (except holiday season)
    -Sales incentives for big ticket items

    Cons

    -Poor corporate culture
    -Decreased employee sales incentives over the years (from $100 massage chair commission to $50)
    -Out of touch upper management
    -Sharp decrease in quality of items in recent years
    -Outdated customer service/POS systems

    Advice to Management

    Corporate needs to stop treating employees at the store level like imbeciles. We can clearly tell when a "new contest" is clearly designed to screw employees out of their fair share or is designed to have no pay out at all. Its also obvious when our "innovative" company takes 3rd party products, reverse engineers them, and then reproduces/resells them as Brookstone products.


  7. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Diego, CA
    Current Employee - Store Manager in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookstone full-time (More than 10 years)

    Pros

    Not very stressful. The products are fun. Only 40 hour work week. 30 % discount. Great pto. Great work/home life balance.

    Cons

    Micromanaged. Unorganized at corporate, not enough hours to watch massage chairs and do all company directives. Sales down in malls.

    Advice to Management

    Plan better.


  8. Helpful (1)

    "Excellent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in La Habra, CA
    Current Employee - Sales Associate in La Habra, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookstone full-time (More than a year)

    Pros

    Play with all the new technology , great employee discount, great customer service job ! Really recommend it for people starting out for a new job or looking to experience a great company to work for !

    Cons

    Working on weekends was always not fun especially during holidays but that's what u sign up for when starting to work in the retail world !

    Advice to Management

    Teach real time skills and accountability


  9. "management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Charlotte C H, VA
    Current Employee - Store Manager in Charlotte C H, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookstone full-time (More than 5 years)

    Pros

    fun place to work but is up to you

    Cons

    not a good place if you expect to make a career

    Advice to Management

    none


  10. "Became a better manager and salesperson, but I wish I could have believed in the product."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Assistant Manager in Raleigh, NC
    Former Employee - Second Assistant Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brookstone full-time (Less than a year)

    Pros

    If you want to become better at sales, Brookstone's conversational style of selling is pretty excellent. Plus training is constant. Getting to truly know the product as best as you can. I also had benefits as a full time assistant manager which was great. Also, I was offered a manager-in-training position pretty early on in my time with the company, but was already on a path towards graduate school.

    Cons

    Internal customer service was lacking. Sales goals could be difficult, but more importantly, little incentive to make goals with no commission. I really enjoyed getting to know customers and make sales, but some customers found the "engage everyone attitude" a little off-putting. Pay for a full-time assistant manager was pretty bare-bones.

    Advice to Management

    A hybrid of base pay and commission would go a long way towards incentivizing sales. Training is excellent though more team building is encouraged. Customer service line (internal and external) as well as website need a serious restructuring. A living wage especially for a full time assistant manager should be a given. Most importantly, though the whole ethos of Brookstone is to sell accessory items, it is hard to believe in the product when you're selling said items in an economy where people can't afford them.


  11. "Great part time work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Syracuse, NY
    Former Employee - Sales Associate in Syracuse, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brookstone part-time (Less than a year)

    Pros

    -Most Customers were friendly and willing to spend
    -Fun getting to know new gadgets
    -Flexible scheduling

    Cons

    -Teenagers loiter and break display items


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