Cable One Reviews | Glassdoor

Cable One Reviews

Updated October 5, 2017
109 reviews

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3.1
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Tom Might
63 Ratings

109 Employee Reviews

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Pros
Cons
  • But since this is a 24/7 call center, that's fairly normal for newbies (in 18 reviews)

  • They have little to no leadership skill and by no means should have any supervisor authority (in 3 reviews)

More Pros and Cons

  1. "Appl Analyst I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appl Analyst I in Phoenix, AZ
    Current Employee - Appl Analyst I in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I have been working at Cable One full-time (More than 5 years)

    Pros

    Good insight to current technology, great people working for CableOne .

    Cons

    Swift changes in what management wants. You're in one minute and out the next.


  2. "Lead CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Customer Service Representative in McComb, MS
    Former Employee - Lead Customer Service Representative in McComb, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cable One full-time (More than 8 years)

    Pros

    Company really cares about its employees. Great pay for demographics. Free cable, internet & home phone.

    Cons

    No cons with the job i had

    Advice to Management

    Management was great!

  3. "Cable One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cable One full-time (More than 5 years)

    Pros

    Nice building, easy parking, workout center

    Cons

    Old fashioned narrow work environment and rules. Intrusive, doesn’t promote from within, managment style from 1950


  4. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cable One full-time (More than 10 years)

    Pros

    Great people working for them

    Cons

    Doesn’t appreciate its employees
    More about the bottom dollar
    Doesn’t care about its customers

    Advice to Management

    Revisit your strategy and how you treat employees


  5. "Cable one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cable One full-time (More than 5 years)

    Pros

    Benefits, Matching 401K, pays a portion of the cable bill.

    Cons

    Pay isn't good at all for the amount of work they expect you to do.


  6. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Cable One full-time

    Pros

    Great Pay! Company is organized very well.

    Cons

    Insurance not that great! Management is very confused!

    Advice to Management

    Improve on better communication skills with employees. Stop lying to employees about business decisions which affect the employee long term.


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bartlesville, OK
    Current Employee - Customer Service Representative in Bartlesville, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cable One full-time (More than 8 years)

    Pros

    If you're lucky, your local office team is wonderful like mine. But I've heard that a lot of the local offices are NOT. And if that is the case the only pro is a paycheck and free cable services.

    Cons

    They pay too little for the demands they make on you. The only employees that aren't perpetually broke are the ones that have spouses for dual incomes. Single employees struggle financially, even if they don't have kids. They are perpetually understaffed both in the field and in the offices but remain in a hiring freeze. The shortage of staff in the field means that we are constantly booked out by a week or even two for trouble calls and if a customer misses a pre-call dispatch refuses to send a tech back despite the fact that customers are always saying that they either weren't called or the phone only rang twice before the caller hung up. Systems crash or glitch regularly making it difficult to do your job either because you can't use a vital application or because you have to deal with customers who are angry because they were billed twice this month and not billed the previous month.

    There is little to no room for advancement, in fact, they recently demoted a number of leads and even cut their salaries.

    Lots of entrenched local management don't care about their system's infrastructure or much of anything else because they don't have to.

    Basically, it's become increasingly obvious that the company only cares about dividend pay out to major shareholders. They don't care about their employees and they don't care about their customers. It's become a cash cow and they'll milk it until it dies.

    Advice to Management

    Hire more people and pay all of your employees a living wage. Offer stock options to your employees. Get your constantly failing systems upgraded. Stop outsourcing everything. Make your local offices more accessible to your customers again.

  8. "TCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TCC Representative in Phoenix, AZ
    Current Employee - TCC Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cable One (Less than a year)

    Pros

    Benefits, cable bill, hours of operation, huge incentive to work holidays

    Cons

    Directors take a yearly trip = Fun for no one left behind.

    Advice to Management

    Appreciate your folks in pay.


  9. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher/Customer Repl in Twin Falls, ID
    Former Employee - Dispatcher/Customer Repl in Twin Falls, ID
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, good hours, great group to work with.

    Cons

    Only that head office is in Phoenix sometimes there is a communication problem when changes are in the works.

    Advice to Management

    none


  10. "Lousy Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cable One full-time

    Pros

    The only pro for working at this place was it is located in central Phoenix.

    Cons

    This place sucks to work for. Management sucks.


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