Cable One Reviews | Glassdoor

Cable One Reviews

Updated March 6, 2017
98 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Tom Might
55 Ratings

98 Employee Reviews

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Pros
Cons
  • But since this is a 24/7 call center, that's fairly normal for newbies (in 18 reviews)

  • Upper management past local don't seem to care about you (in 4 reviews)

More Pros and Cons

  1. "Cable One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cable One full-time (More than 5 years)

    Pros

    Growing Telecommunications company with opportunity for advancement. A diverse environment accepting to people from all walks of life.

    Cons

    This depends on how an individual chooses to perceive the corporate environment.

    Advice to Management

    I enjoyed working for this company; planning to retire with them


  2. "VP/Treasurer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cable One full-time (More than 10 years)

    Pros

    Great people and great company.

    Cons

    Since going public in 2015 many changes have been made that are not all for the good. Too much emphasis on cash flow. Some leadership issues with the change in the CEO.


  3. "dispatch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Approves of CEO

    I worked at Cable One (More than 5 years)

    Pros

    great team...amazing leaders....beautiful office space....no over nights....roomy work spaces... team building....contests...open door policy...have I said enough...loved it at Cable One

    Cons

    nothing negative to say the above mentioned pluses should speak for themselves. I would go back in a heartbeat, but I retired for health reasons.

    Advice to Management

    keep up the positive vibe


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher
    Former Employee - Dispatcher
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not micro managed, benefits are great.

    Cons

    Pay is under the average in the area.


  6. Helpful (1)

    "What it's really like on the technical side"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Technician in Ponca City, OK
    Current Employee - Systems Technician in Ponca City, OK
    Doesn't Recommend
    No opinion of CEO

    I have been working at Cable One (More than 5 years)

    Pros

    Pay is good. take home vehicle. good benefits. basically running work orders by yourself interacting with customers

    Cons

    Company used to be really good....and then they separated from GHC and went public. Now all they worry about is stock prices, could care less about anything other than this.

    Short handed techs means you work late. If you bust butt and complete all your work orders, you get to go home on time....ooh, wait...there's a tech with 10 other work orders on his screen and he's slow, so guess what..now you get to work until 10pm. Hours are terrible.

    Also...because our tech department is short handed, your on call every 2 weeks. So .. your week starts Monday...you work late till Friday...then Saturday and Sunday, then begin your week again. So that's 12 days straight you'll work. Also, if management mentions the words "quota".. or "days on install" , run. Every waking second your working, you are allotted time. That time, though, is not accurate at all. For instance, your given 40 minutes to complete a 5 outlet rewire. You do have the ability to "add time" as needed, but guess what...now all your other work orders are pushed out further. So instead of being actually scheduled until 4 or 430, now suddenly your out working way passed dinner time. And guess what...noone cares. They seriously and literally don't care. You just work, because "thats how it is"

    Also, if your looking for advancement, get ready to move. Been in the same job for a handful of years, but guess what? The few times I could have advanced, they removed the job title. But the joke is if you want to move up in the company, you can relocate. So basically...it's there if you like to pack up and move alot.

    This company makes changes to the tech side, and then tries to fix it. They have no foresight (even though your front lines techs told you so) as to what will work or not.

    Upper management is a joke. They are here to basically fill an office space, but when you actually have a legit concern, it goes nowhere. They are overpaid babysitters, don't have any abilities to stop a process, upgrade or something because your plant won't handle it. You get told "we're addressing it" over and over again...it's been over 3 weeks and still there is zero done on the issues.

    Advice to Management

    Listen to your front line techs. If they are so important, why are you treating them like crap? When you have techs saying "something isn't right" .. try addressing the actual problem and NOT just blowing it out the door. Trust me when I say this....we know the problems. Solve them.

    ETA is ruining your companies vision. Quota is a joke. Techs can't be friendly because there's no time.


  7. Helpful (1)

    "Terrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Central City, NE
    Former Employee - Anonymous Employee in Central City, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits..no other words to describe

    Cons

    Worst Management I've ever seen. Favoritism is a 5*! Do the job of your Customer Service Manager because never there, personal phone calls, and shops. Corporate office has no follow through. Tom Might CEO won't even follow through.

    Advice to Management

    Fire and rehire.


  8. Helpful (3)

    "They don't reallly care for you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Phoenix, AZ
    Former Employee - Inbound Sales Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Mon-fri shift, sales is good if you stay focused

    Cons

    Dnt value there good hard working employees , will fire you for anything and any chanc they get.Management likes to harrass you until they let you go

    Advice to Management

    Never get rid of the good people who actually come and do there job


  9. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great casual work environment and employee amenities.

    Cons

    Typical work stresses and lack of time to balance work life.


  10. Helpful (2)

    "Ok company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Recommends
    Approves of CEO

    I worked at Cable One full-time (More than 3 years)

    Pros

    Benefits are great. Pay is ok but not great. The facility was awesome and most of the people are cool.

    Cons

    Management needs to get their act together and be in the same page. Staffing is a problem. Need to help your associates Advance and not keep them in one spot til they quit.


  11. "A Nice Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist II in Phoenix, AZ
    Former Employee - Technical Support Specialist II in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cable One full-time (More than a year)

    Pros

    The callers are mostly calm and happy. You get the occasional irate customer, but most are just happy to have their issue fixed.
    There are opportunities to move up, but there are pretty strict requirements, and you have to pursue them aggressively.

    Cons

    The metrics for the center have been growing a bit stricter. They recently moved to using a zip-tone to decrease wait time (understandable from a management perspective, but leads to some awkward calls when you're caught mid-sip). They have also had a strange supervisor rotation. In my year and a half there, I had five different supervisors, which doesn't make it easy on anyone to develop professionally.
    I've also had my schedule unexpectedly changed with little notice. But since this is a 24/7 call center, that's fairly normal for newbies.

    Advice to Management

    Reduce the supervisor rotations. And try to integrate the TCC more to the corporate office. As it stands when I left, we were still pretty left out of everything.



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