Caffè Nero Reviews
Updated Jul 3, 2022
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Found 890 of over 932 reviews
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Top Review Highlights by Sentiment
- "SOME people were great to work with and it was fast flowing during my first 3 months." (in 53 reviews)
- "Long hours; on your feet all day and you may not get to take your breaks if the store is too busy." (in 45 reviews)
Ratings by Demographics
This rating reflects the overall rating of Caffè Nero and is not affected by filters.
- Disability
- Parent or Family Caregiver
- Veteran Status
- Current Employee★★★★★
Pros
Great management, upward mobility and good culture
Cons
Staffing, training hours and locations
- Current Employee★★★★★
Pros
Good Hours And Good Coworkers for a part time job
Cons
Job can become boring, customers can be difficult
- Former Employee, less than 1 year★★★★★
Pros
Luckily had a good team, Flexible hours, Chances for extra hours if needed, lots of encouragement for progression
Cons
Hard work and rude customers
- Former Employee★★★★★
Pros
- System of having same barista take, make, and ring up each customer's order is better than Starbucks' system of splitting up these roles. - Free coffee while working
Cons
- Quality of management varies heavily by location
Continue reading - Current Employee★★★★★
Pros
Great enviorment Great team members
Cons
Low pay , lots of hours and you are alone working doing a lot
- Former Employee, more than 1 year★★★★★
Pros
-flexible hours -small team -proper steaming technique taught -plenty of bar space to work
Cons
-high turnover -coworkers unreliable -coworkers bad work ethic
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Great Co-workers Regular customers Free coffee
Cons
Long hours Stressful Corporate expects too much
- Former Employee, less than 1 year★★★★★
Pros
You have some control over how to run the coffee shop due to low number of employees and receptive managers and assistant managers.
Cons
No tips on card, and shift leaders are not tipped at all. Managers and assistant managers are worked more than 40 hours a week. Each store is understaffed chronically because corporate only allows a certain amount of hours that the store can schedule for employees each week -- usually ends up being about two employees on at a time. Not near enough to comfortably manage the volume that Nero handles daily. There are other Barista jobs that pay much more and have better benefits.
- Former Employee★★★★★
Pros
Well organized corporation, rules laid out in handbooks and guides, customer service oriented
Cons
In-store management can make or break work experience
Continue reading - Former Employee, less than 1 year★★★★★
Pros
- Free Coffee - Good work schedule
Cons
Primarily dealing with upper management. The downtown Boston area is run very poorly. Management is very unprofessional and never present. Staff are often scolded over trivial mistakes the once in a blue moon you actually see someone from corporate. Management seems to never be informed about anything, only responds when they feels like it, and transparently does not care about hourly employees. Staffs hours are constantly cut which is truly despicable considering the amount of money some of these stores haul in with the volume they get. Pay is bottom of the barrel for all team members including management.
Continue reading
Caffè Nero Reviews FAQs
Caffè Nero has an overall rating of 3.1 out of 5, based on over 932 reviews left anonymously by employees. 54% of employees would recommend working at Caffè Nero to a friend and 38% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.