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Caffè Nero

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Caffè Nero

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Caffè Nero Reviews

Updated Jul 3, 2022

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Found 890 of over 932 reviews

3.1
54%
Recommend to a Friend
54%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
371 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Caffè Nero and is not affected by filters.

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  1. 5.0
    Current Employee

    Great

    Mar 18, 2022 - Store Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great management, upward mobility and good culture

    Cons

    Staffing, training hours and locations

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  2. 4.0
    Current Employee

    Decent

    May 13, 2022 - Barista in Andover, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Hours And Good Coworkers for a part time job

    Cons

    Job can become boring, customers can be difficult

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  3. 4.0
    Former Employee, less than 1 year

    Great if you like your team

    May 11, 2022 - Barista/Shift Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Luckily had a good team, Flexible hours, Chances for extra hours if needed, lots of encouragement for progression

    Cons

    Hard work and rude customers

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  4. 4.0
    Former Employee

    Best experience in chain coffee

    Apr 25, 2022 - Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - System of having same barista take, make, and ring up each customer's order is better than Starbucks' system of splitting up these roles. - Free coffee while working

    Cons

    - Quality of management varies heavily by location

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  5. 3.0
    Current Employee

    Mehh

    Apr 26, 2022 - Assistant Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great enviorment Great team members

    Cons

    Low pay , lots of hours and you are alone working doing a lot

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  6. 3.0
    Former Employee, more than 1 year

    Barista

    Apr 8, 2022 - Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -flexible hours -small team -proper steaming technique taught -plenty of bar space to work

    Cons

    -high turnover -coworkers unreliable -coworkers bad work ethic

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  7. 1.0
    Former Employee, more than 3 years

    overworked

    Apr 13, 2022 - Assistant Manager in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Co-workers Regular customers Free coffee

    Cons

    Long hours Stressful Corporate expects too much

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  8. 2.0
    Former Employee, less than 1 year

    Autonomy encouraged but out of touch upper management

    Mar 17, 2022 - Shift Leader in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You have some control over how to run the coffee shop due to low number of employees and receptive managers and assistant managers.

    Cons

    No tips on card, and shift leaders are not tipped at all. Managers and assistant managers are worked more than 40 hours a week. Each store is understaffed chronically because corporate only allows a certain amount of hours that the store can schedule for employees each week -- usually ends up being about two employees on at a time. Not near enough to comfortably manage the volume that Nero handles daily. There are other Barista jobs that pay much more and have better benefits.

    1 person found this review helpful
  9. 4.0
    Former Employee

    Pleasant

    Feb 25, 2022 - Shift Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well organized corporation, rules laid out in handbooks and guides, customer service oriented

    Cons

    In-store management can make or break work experience

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  10. 1.0
    Former Employee, less than 1 year

    Incompetent Upper Management

    Mar 25, 2022 - Assistant Store Manager in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Free Coffee - Good work schedule

    Cons

    Primarily dealing with upper management. The downtown Boston area is run very poorly. Management is very unprofessional and never present. Staff are often scolded over trivial mistakes the once in a blue moon you actually see someone from corporate. Management seems to never be informed about anything, only responds when they feels like it, and transparently does not care about hourly employees. Staffs hours are constantly cut which is truly despicable considering the amount of money some of these stores haul in with the volume they get. Pay is bottom of the barrel for all team members including management.

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Viewing 1 - 10 of 890 Reviews

Caffè Nero Reviews FAQs

Caffè Nero has an overall rating of 3.1 out of 5, based on over 932 reviews left anonymously by employees. 54% of employees would recommend working at Caffè Nero to a friend and 38% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Caffè Nero employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Caffè Nero. This rating has decreased by -4% over the last 12 months.