Caffè Nero Reviews

Updated Jul 30, 2020

To filter reviews, or .
3.1
48%
Recommend to a Friend
60%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
202 Ratings
Pros
  • "As much free coffee as you’d like while on shift(in 70 reviews)

  • "The environment was supportive and they offered separate barista training(in 25 reviews)

Cons
  • "Long hours as our store is open till 10pm(in 39 reviews)

  • "Only allowed a 20 minute break in shifts up to 9 hours(in 36 reviews)

More Pros and Cons
  1. "I like the company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for more than a year

    Pros

    Nice working environment and scale opportunities

    Cons

    Nothing really if you like to work

  2. "inconsistent, no transparency"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caffè Nero full-time for more than a year

    Pros

    training classes, some great people

    Cons

    management very different from store to store or area to area, benefits quietly decreased, bonuses impossible to attain at some stores

    Continue reading

  3. "Ehh"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head Barista in Reading, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Caffè Nero full-time for more than a year

    Pros

    Some people are now my life long friends.

    Cons

    Some people made everyone’s lives torturous and management was awful.

    Continue reading
  4. COVID-19
    Helpful (2)

    "Great People, Stingy Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Caffè Nero full-time for less than a year

    Pros

    This company is blessed with some fantastic workers. People from many stores are friendly, kind, funny, and quick-thinking. They provide good insurance. Good training. Good quality and fresh food.

    Cons

    WOW high turnover rate because they don't want to pay their workers fairly for the amount of labor that they do. If you're a barista, you're making drinks and doing a ton of dishes and making food and cleaning bathrooms and cleaning floors/tables, you're maintaining the whole store with like three other people. Caffe Nero touts its increasing revenue growth and expansion and job creation yet I don't see hard working baristas who are basically doing multiple jobs under one title being paid a wage equivalent to their work. Managers sometimes work double shifts or back to back days without break because of the high turnover rate and understaffing, and then are asked why their stores are understaffed. The hypocrisy of it all is ridiculous. Stores are understaffed because they don't pay people a living wage and yet they expect them to make a career out of being a work horse. Even customers wonder why people are being worked so hard, because the company only wants to supply bare minimum hours for a store, making workers work at 100% efficiency all the time. During a PANDEMIC the company REFUSES to close their stores because they want to "maintain brand" in case customers might "forget that they are there". This was something I was appalled to hear, and honestly quite accurately represents the incompetence of their marketing "strategy" as well as the absence of ethics in their own capitalistic interests.

    Continue reading
  5. "Decent minimum-wage job"

    4.0
    Former Employee - Barista 

    I worked at Caffè Nero part-time

    Pros

    The environment was supportive and they offered separate barista training.

    Cons

    Understaffing and high turn over was a serious issue.

  6. "Fun - for a while :("

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caffè Nero part-time for less than a year

    Pros

    Great atmosphere, good coffee and friendly baristas

    Cons

    No one takes complants seriously. I complained to the manager about getting harassed and stalked by a customer and their reply was "make profit off them" . I had to leave asap. Also they really need to add condiments. The customer base is like 50% old people and people want ketchup anf mustard. PLEASE ACCOMMODATE.

  7. "Barista"

    3.0
    Former Employee - Barista 
    Disapproves of CEO

    I worked at Caffè Nero full-time for less than a year

    Pros

    Wonderful communication, team members, free food/drinks, great customers

    Cons

    Too lax of an environment. Complaints ignored.

  8. "Coffeeshop Chain"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for less than a year

    Pros

    Working with coffee is fun and they do offer benefits for full-time employees. You are trained for several days, so they do invest in you.

    Cons

    It does feel very corporate sometimes.

  9. "Was fun while it lasted"

    4.0
    Current Employee - Barista in Boston, MA

    I have been working at Caffè Nero part-time for less than a year

    Pros

    - free lunch/drinks - nice environment - not as fast paced as starbucks/dunkin

    Cons

    - minimum wage for baristas - whether or not you enjoy being around your coworkers makes a huge difference

  10. "Great Training"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Barista in Concord, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for less than a year

    Pros

    Employee outings are fun and happen often.

    Cons

    Shift leads dont get tips.

Found 456 reviews