Caffè Nero Reviews

Pros

training classes, some great people

Cons

management very different from store to store or area to area, benefits quietly decreased, bonuses impossible to attain at some stores

Pros

Some people are now my life long friends.

Cons

Some people made everyone’s lives torturous and management was awful.

Pros

This company is blessed with some fantastic workers. People from many stores are friendly, kind, funny, and quick-thinking. They provide good insurance. Good training. Good quality and fresh food.

Cons

WOW high turnover rate because they don't want to pay their workers fairly for the amount of labor that they do. If you're a barista, you're making drinks and doing a ton of dishes and making food and cleaning bathrooms and cleaning floors/tables, you're maintaining the whole store with like three other people. Caffe Nero touts its increasing revenue growth and expansion and job creation yet I don't see hard working baristas who are basically doing multiple jobs under one title being paid a wage equivalent to their work. Managers sometimes work double shifts or back to back days without break because of the high turnover rate and understaffing, and then are asked why their stores are understaffed. The hypocrisy of it all is ridiculous. Stores are understaffed because they don't pay people a living wage and yet they expect them to make a career out of being a work horse. Even customers wonder why people are being worked so hard, because the company only wants to supply bare minimum hours for a store, making workers work at 100% efficiency all the time. During a PANDEMIC the company REFUSES to close their stores because they want to "maintain brand" in case customers might "forget that they are there". This was something I was appalled to hear, and honestly quite accurately represents the incompetence of their marketing "strategy" as well as the absence of ethics in their own capitalistic interests.