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Caffè Nero

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Caffè Nero

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Caffè Nero Reviews

Updated Jun 21, 2021

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Found 630 of over 654 reviews

3.4
52%
Recommend to a Friend
61%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
269 Ratings
Pros
  • "Free coffee, friendly people, close by home(in 77 reviews)

  • "Barista of the Year competition - Represent your cafe(in 31 reviews)

  • Cons
  • "Long hours standing, cups collection(in 45 reviews)

  • "Only allowed a 20 minute break in shifts up to 9 hours(in 38 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Goos manager makes a difference

      Apr 28, 2021 - Barista in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, pleasant coworkers, amazing management

      Cons

      No call/No shows suck and happened often

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    2. 3.0
      Current Employee, less than 1 year

      Just starting

      Jun 17, 2021 - Barista in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free drinks, free lunch and laidback vibe

      Cons

      Uncertainty on policy and whether tips are a thing when training

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    3. 2.0
      Former Employee, more than 1 year

      Poor customer intake model

      May 5, 2021 - Barista Shift Lead in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training for incoming baristas is thorough and structured well.

      Cons

      Model of following customer from order to finish leads to a mess when each barista is juggling too many things at once. Employees are overworked and staffing for each shift is kept at the minimum. Changing employee schedules EVERY week also does not allow for any plans or work/life balance.

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    4. 3.0
      Former Employee

      Good when it's good

      May 9, 2021 - Shift Leader in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good atmosphere, good coffee

      Cons

      Long hours, stores can be understaffed at times

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    5. 2.0
      Former Employee, less than 1 year

      Not the worst job... certainly not the best.

      Nov 13, 2020 - Barista in Andover, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Eating the food and drinks, often times was able to bring a lot of food home. Co-workers were nice to work with.

      Cons

      Everyone was overworked, and many times I did not receive overtime. Would often have to close (get home at midnight), then open at 5AM the next day. Very high turn over rate caused worse conditions. No opportunity for advancement. Machinery broke constantly and was not replaced. Monthly meetings often went on for hours and we were all expected to come in for ZERO pay and clean the entire shop. Customer base was at times difficult to work with, would often cause many problems for the staff (such as calling fire department multiple times in a week...). Were expected to make drinks, make food, clean the tables, clean the bathrooms, clean the dishes... A lot of hard work for no advancement and not a fair wage.

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    6. 4.0
      Current Employee

      Perk up in downtown

      Feb 23, 2021 - Barista in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good food in the downtown

      Cons

      Lot of people coming in and out

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    7. 4.0
      Former Employee

      Hectic

      Jan 21, 2021 - Barista in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fast paced environment, social workplace

      Cons

      high employee turn over rate

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    8. 5.0
      Current Employee, more than 1 year

      Family away from home

      Jan 11, 2021 - Shiftleader in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and calm environment

      Cons

      They are starting to hire out

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    9. 3.0
      Current Employee

      Overworked and underpaid, but certainly not a terrible job.

      Jan 25, 2021 - Assistant Store Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Structured training Upward mobility (theoretically) Pleasant atmosphere Free meals and drinks

      Cons

      50 hour work week Employee burnout Inconsistent adherence to covid regulations Many outside hires for management- this causes resentment from shift leads who are seeking to grow within the company

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    10. 4.0
      Current Employee

      Great Work, Questionable Corporation

      Nov 1, 2020 - Shift Leader in Brookline, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, beautiful ambience, opportunities are given to hard workers, plenty of fun if you like latte art and have a great team

      Cons

      Pretty frequent scheduling errors or last minute call outs, ignoring sexual harassment complaints, takes months to send/receive questions or complaints to higher-ups and hear back

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    Viewing 1 - 10 of 630 Reviews

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