Caffè Nero Reviews

Pros

Free drinks, free lunch and laidback vibe

Cons

Uncertainty on policy and whether tips are a thing when training

Pros

The training for incoming baristas is thorough and structured well.

Cons

Model of following customer from order to finish leads to a mess when each barista is juggling too many things at once. Employees are overworked and staffing for each shift is kept at the minimum. Changing employee schedules EVERY week also does not allow for any plans or work/life balance.

Pros

Eating the food and drinks, often times was able to bring a lot of food home. Co-workers were nice to work with.

Cons

Everyone was overworked, and many times I did not receive overtime. Would often have to close (get home at midnight), then open at 5AM the next day. Very high turn over rate caused worse conditions. No opportunity for advancement. Machinery broke constantly and was not replaced. Monthly meetings often went on for hours and we were all expected to come in for ZERO pay and clean the entire shop. Customer base was at times difficult to work with, would often cause many problems for the staff (such as calling fire department multiple times in a week...). Were expected to make drinks, make food, clean the tables, clean the bathrooms, clean the dishes... A lot of hard work for no advancement and not a fair wage.

Pros

Structured training Upward mobility (theoretically) Pleasant atmosphere Free meals and drinks

Cons

50 hour work week Employee burnout Inconsistent adherence to covid regulations Many outside hires for management- this causes resentment from shift leads who are seeking to grow within the company

Pros

Great pay, beautiful ambience, opportunities are given to hard workers, plenty of fun if you like latte art and have a great team

Cons

Pretty frequent scheduling errors or last minute call outs, ignoring sexual harassment complaints, takes months to send/receive questions or complaints to higher-ups and hear back