Caffè Nero Reviews | Glassdoor

Caffè Nero Reviews

To filter reviews, or .

Found 343 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
39%
Approve of CEO
Caffè Nero CEO Gerry W. Ford
Gerry W. Ford
162 Ratings
Pros
Cons
  • "20 minute break (x2) if working 11 or 12 hours(in 29 reviews)

  • "Long hours not enough time to closes store(in 24 reviews)

More Pros and Cons
  1. "Great employee bonding"

    StarStarStarStarStar
      Former Employee - Barista 
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Caffè Nero full-time for more than 2 years

      Pros

      Flexible schedule Free coffee Learning opportunities

      Cons

      Not high paying No more lunch

      Advice to Management

      Nothing, fun place to work

      Caffè Nero2019-04-18
    • Helpful (2)

      "awful wage/benefit structure"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Boston, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Caffè Nero part-time for more than 4 years

      Pros

      Free shift meals and drinks, discount card.

      Cons

      Benefits only apply to full-time employees working minimum 30+ hours weekly for the entire year. No PTO, insurance, benefits for PT employees. Terrible wage structure. Shift leads only make $1 more than baristas and are not allowed to receive tips, so non-management hourly staff end up making much more when combined with tips. Hourly rate determined by PT/FT status, so newer FT employees make more than seniored PT--there...

      Show More
      Caffè Nero2019-03-22
    • Helpful (1)

      "corporate corpoate corporate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Caffè Nero full-time for more than 2 years

      Pros

      Part of coffee chain that has 1000+ stores

      Cons

      Store managers are quitting left and right because a year ago they still held a family like company culture and now its only about the numbers. They are the new Starbucks popping up everywhere just with a different interior design that doesn't make you think corporate. They have gone from getting fresh bread delivered daily to purchasing frozen breads, from high quality milk to milk anyone can buy at their local 7/11.

      Advice to Management

      We all love when the Patriots win the Superbowl but when you decide out of the blue to reward customers with FREE drinks for 3 HOURS maybe you should think about all the managers who are currently underpaid and overworked. Treat others the way you want to be treated.

      Caffè Nero2019-03-26
    • Helpful (1)

      "the company has no concept of how to treat employees if they want to keep them."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Shift Leader 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Caffè Nero full-time for more than 2 years

      Pros

      thorough training at the beginning, free drinks and staff meals. The coffee is good quality.

      Cons

      the pay is horrible. The hourly difference between shift leaders and baristas is so low that it doesn't begin to cover the difference between tipped and nontipped positions. Depending on the store you work in, you could make off with far more money once tips are factored in than you would as a shift leader. The standards that employees are held to are completely arbitrary at times and applied inconsistently from worker...

      Show More

      Advice to Management

      Pay your employees better. Make an actual incentive for baristas to become Shift Leaders. Treat your baristas better.

      Caffè Nero2019-03-24
    • "Barista at Caffe Nero"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Boston, MA
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Caffè Nero for more than 2 years

      Pros

      Good work environment, easy to find coverage, fun people

      Cons

      Early mornings, totally active for 8 hours

      Caffè Nero2019-01-30
    • Helpful (1)

      "No work life balance and they frown upon anyone calling in sick."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Boston, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Caffè Nero full-time for more than a year

      Pros

      Free coffee…free lunch…the sandwiches are garbage.

      Cons

      To many to list. Think about it. This is a multi million dollar company who refused to give a blind mans therapy dog water. Supposedly they will tell you it’s due to hygiene. I guess they are to stupid to give the dog water in a plastic to go container. We were actually told to ask the owner what type of therapy dog is it. Bostonians are already beginning to take their business elsewhere. They should have done better...

      Show More

      Advice to Management

      Hire new management.

      Caffè Nero2018-07-10
    • "Slightly disorganized but overall a very good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Assistant Store Manager in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Caffè Nero full-time for more than a year

      Pros

      Store managers are salaried and good benefits. Upper management takes accountability and their responsibility to ensure a positive experience very seriously. Hold weekly development classes for all Assistant Store Managers and Store managers to help them understand the business.

      Cons

      assistant store managers work a minimum of 45 hours a week with 10 hour shifts. Certain level of disorganization because they aren’t a fully established in Boston.

      Caffè Nero2018-04-05
    • "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Manager in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Caffè Nero full-time for more than 2 years

      Pros

      Great culture lots of room for growth and development

      Cons

      The amount of time expected to work

      Caffè Nero2018-03-30
    • "Not the best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Caffè Nero part-time

      Pros

      Thorough training when you first start

      Cons

      Unorganized management and the pay is not great

      Caffè Nero2018-02-26
    • "Standard customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Caffè Nero full-time

      Pros

      - good people to work with overall - unlimited coffee - easy and mindless work

      Cons

      - monotonous once you've learned the ropes - long queues with impatient customers

      Caffè Nero2017-11-13
    Found 343 reviews