Does Caffè Nero pay their employees well?

According to anonymously submitted Glassdoor reviews, Caffè Nero employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Caffè Nero. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Caffè Nero?

43% of Caffè Nero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Caffè Nero 2.8 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Caffè Nero?

Barista (619) , Shift Leader (365) , Assistant Manager (168) , Store Manager (128) , Cashier/Barista (47) , Manager (42) , Shift Supervisor (22) , Assistant Store Manager (20) , Supervisor (19) , Cafe Barista (14) , Barista, Shift Supervisor (13) , Team Leader (12) , Trainee Barista (10) , Area Manager (9) , Shift Lead (8)

What are the pros of working at Caffè Nero according to real employee reviews?

"free coffee is good i guess" ((in 160 reviews)); "Great team and fun to make coffee" ((in 110 reviews)); "SOME people were great to work with and it was fast flowing during my first 3 months." ((in 105 reviews)); "good for training and having some experience" ((in 71 reviews)); "Fast paced enviroment friendly staff" ((in 66 reviews))

What are the cons of working at Caffè Nero according to real employee reviews?

"Low pay and stressful during rush hour" ((in 185 reviews)); "Long hours; on your feet all day and you may not get to take your breaks if the store is too busy." ((in 97 reviews)); "Poor management for understanding mental health issues" ((in 87 reviews)); "Very short breaks (20) sometimes interrupted; 1 employee left to serve alone." ((in 75 reviews)); "The manager at the time was rude and at times spiteful." ((in 64 reviews))

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Caffè Nero

Caffè Nero reviews

Compare reviews

3.1

43% would recommend to a friend

(1,794 total reviews)

Gerry W. Ford

44% approve of CEO

31% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Career opportunities

2.8

Work/Life balance

2.7

Senior management

2.4

Compensation and benefits

Caffè Nero has an employee rating of 3.1 out of 5 stars, based on 1,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caffè Nero employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

May 19, 2026

Good training and incentives, but occasional solo work

Shift leader

Recommend

CEO approval

Business Outlook

Pros

Staff Incentives Good Training Course

Cons

Lone Work Expected on Occassion

2.0

May 15, 2026

Mixed management experiences with training inconsistencies

Barista

Recommend

CEO approval

Business Outlook

Pros

Some managers are kind, and the store is ambient

Cons

The manager at the store where I was training was very sweet and helpful, and I loved the experience. Still, my manager was very rude, practically forcing multiple people to quit. There seems to be a disconnect about how you're supposed to make each drink. I was taught how to make a cappuccino three ways.

4.0

May 11, 2026

Supportive management, but challenging customer interactions

Store manager

Recommend

CEO approval

Business Outlook

Pros

Good management and received help often

Cons

Rude customers Lot of cleaning

Viewing 1 - 3 of 1,794 Reviews

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Jobs at Caffè Nero

Assistant Store Manager

Assistant Store Manager

Assistant Store Manager

Assistant Store Manager