Canyon Ranch Reviews | Glassdoor

Canyon Ranch Reviews

Updated December 8, 2017
92 reviews

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3.2
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Canyon Ranch CHIEF EXECUTIVE OFFICER SUSAN E. DOCHERTY
SUSAN E. DOCHERTY
10 Ratings

92 Employee Reviews

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Pros
Cons
  • Very little upper management support - hide in their offices (in 5 reviews)

  • Bad pay and little room for growth in the fitness department (in 3 reviews)

More Pros and Cons

  1. "PC Technician"

    StarStarStarStarStar
    Current Employee - PC Technician in Las Vegas, NV
    Current Employee - PC Technician in Las Vegas, NV
    Recommends

    I have been working at Canyon Ranch full-time (More than 3 years)

    Pros

    Everyone is really nice. Easy place to work at.

    Cons

    The music is droning. No room for advancement/growth.


  2. Helpful (1)

    "Loyal employee no longer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Amazing wellness team and lots of things to learn as an employee to improve your own wellness. Access to a world class gym and spa services at a discount.

    Cons

    Leadership that talks out of both sides of their mouths and is not really clear on what they are doing with the amazing mission of this company. They will give you a pretty convincing song and dance that they do know what they want but don't be fooled. This is a company that has lost their way for the almighty dollar, the real passion is gone with the ma y, many talented people that were let go and never given a chance to incorporate the old passion into a new venture.

    Advice to Management

    Learn more about thus place before making rash decisions, and not just the surface level. We are not the bunch of hicks you think we are in Tucson... And even if we are, maybe that's part of the charm that won over so many people that helped us be the successful wellness giant you bought into. Oh yeah, you already dismantled too many things before learning about them... well then, good luck.

  3. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Las Vegas, NV
    Former Employee - Project Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canyon Ranch (More than 5 years)

    Pros

    Friendly co-workers
    Access to facility
    Discounted services & products
    Lovely facilities (front of house)
    Some room for advancement - not much

    Cons

    Favoritism
    Wages are at very bottom for the industry -especially for Forbes rated location
    Always short staffed - High attrition
    Very little upper management support - hide in their offices
    Corporate does not seem to care to staff only bottom line
    More concern for continuous updating of facility instead of paying staff better
    Standards are expected to be upheld for all except for upper management
    Training is not consistent across all guest facing departments
    Very little opportunity for growth
    Expected to work more for less
    HR - People Services department do not keep confidences - shameful! gossips!

    Advice to Management

    Increase salaries and make it competitive for the industry, hold all levels of management accountable and should assist teams when needed (roll their sleeves up daily if needed), Stand up and behind the original core values, Put a HR team that will not gossip about staff , show appreciation for long time staff that STILL work and believe in the company and go beyond what is expected, take seasoned staff advice into consideration/advisement when changing process - they have done it longer, DO NOT PLAY FAVORITES, balance schedules better for proper coverage, hold all staff accountable (management included) for dropping the ball. To be in the hospitality industry, one must take care of its staff well so that staff will take of the customers! If you pay below grade, do not expect to get 5 star staff giving 5 star service.


  4. "Good company to work. Plenty opportunities to learn about a healthy lifestyle."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canyon Ranch full-time

    Pros

    Able to use facilities
    Good health care benefits

    Cons

    Poor management
    Benefits only apply to you


  5. "Practice what they preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Canyon Ranch full-time (More than 5 years)

    Pros

    Great atmosphere and great benefits

    Cons

    Corporate transition a bit hectic, but future growth will be amazing


  6. Helpful (3)

    "Regional Director of Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director F Sles in Tucson, AZ
    Former Employee - Regional Director F Sles in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Canyon Ranch (More than a year)

    Pros

    Healthy Lifestyle is encouraged with employees. Great meals offered in employee dining at very low cost. Free gym membership including access tp all classes; yoga, cycling, dance, etc. You are making a difference in people's lives, just selling a hotel.

    Cons

    Does not operate like a hotel you may be used to. There is a lot to learn because there are departments I never encountered when working in a hotel. Medical, Life Management, Outdoor Sports, Spiritual Wellness, etc.


  7. "Ahhh Spa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canyon Ranch full-time (More than 5 years)

    Pros

    Canyon Ranch will feel like a family. Encourages all employees to live the lifestyle. If eating right, taking care of you mind/body, and exercise is something important to you, this will be a great company to work for.

    Cons

    Not a lot of growth opportunity or professional development.

  8. Helpful (1)

    "Under new ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Self Employed
    Former Employee - Self Employed
    Doesn't Recommend
    Positive Outlook

    I worked at Canyon Ranch full-time (More than 8 years)

    Pros

    Reasonable benefits and staff access to facilities.

    Cons

    New owners diluted the mission and respect employees less, while focusing on the company's longtime reputation for excellence.

    Advice to Management

    Refocus on the mission and genuine caring that made this a great company.


  9. "Food service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Tucson, AZ
    Former Employee - Cook in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canyon Ranch full-time (Less than a year)

    Pros

    great opportunity to learn all areas of food service!

    Cons

    It is expected tom Learn all Jobs so they can Use you where needed! regardless of your position or title ! Dishwashers doing Prep work , Cooks doing dish washing!
    They are so short of help and nobody is Happy working there!your lucky to get a 15 minute free meal break .Lots of Pressure All based on performance , no room for error!they fire and demote if you forget something!

    Advice to Management

    The Food service Kitchen are very Hard dedicated workers and are expected to give quality customer service> that is one of the 5 program draws to clientele .
    the wages and outdated kitchen is a disgrace to the workers and customer!Invest some money in the kitchen . the servers get a $3000 dollar bonus and cooks get $25 ?and a .25 yearly raise?


  10. "Esthetician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Esthetician in Lenox, MA
    Former Employee - Esthetician in Lenox, MA
    Recommends
    Positive Outlook

    I worked at Canyon Ranch full-time (More than 3 years)

    Pros

    Access to facility, good benefits, 56k/yr

    Cons

    Management has tendency towards favoritism

    Advice to Management

    Treat everyone the same


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