Canyon Ranch Reviews | Glassdoor

Canyon Ranch Reviews

Updated April 27, 2017
77 reviews

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Full-time Part-time

3.0
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Canyon Ranch CHIEF EXECUTIVE OFFICER SUSAN E. DOCHERTY
SUSAN E. DOCHERTY
2 Ratings

77 Employee Reviews

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Pros
Cons
  • Bad pay and little room for growth in the fitness department (in 3 reviews)

  • No recougnition from upper management (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Medical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Coordinator in Tucson, AZ
    Former Employee - Medical Coordinator in Tucson, AZ
    Recommends
    Neutral Outlook

    I worked at Canyon Ranch full-time (More than 3 years)

    Pros

    I loved my coworkers. The guests were happy to be here and staff was happy to assist guests. Great culture and vibe!

    Cons

    Management in certain departments. Medical needs to rethink their supervisors.

    Advice to Management

    Just because someone is a "supervisor" does not mean they are doing their job.


  2. "Exercise Physiologist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exercise Physiologist in Lenox, MA
    Former Employee - Exercise Physiologist in Lenox, MA
    Recommends
    Positive Outlook

    I worked at Canyon Ranch full-time (More than a year)

    Pros

    Great people to work with, great content knowledge from all the staff, great opportunities and discounts as an employee.

    Cons

    Hospitality field means inconsistent pay based on consultations rather than salaried or even hotly.

    Advice to Management

    Offer salary or hourly wages rather than fee for service.


  3. Helpful (1)

    "Good Concept, Poor Execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations in Las Vegas, NV
    Current Employee - Guest Relations in Las Vegas, NV
    Recommends
    Neutral Outlook

    I have been working at Canyon Ranch (More than 3 years)

    Pros

    Good company culture, good discounts on retail (25%), food (20%), and services (65% off for employees). Multiple locations including cruise lines you could work for if over 25. Will promote, but unlikely as they do so based on whether they like you not necessarily if you're the best choice. There are managers there that should have never gone beyond entry level. Good experience so you can move on and get real pay.

    Cons

    Noncompetitive pay for a luxury spa. $10/hr starting for any entry level position in Locker Room, Front Desk, or Reservations (call center). Main competitors: Wynn/Encore is $17 starting, Cesar's is $14 starting, Mandarin Oriental is $15-19 starting all of those are before commission which those employers offer too. It makes a HUGE difference. You can make decent commission but it will make your taxes higher and depending on the amount you may barely notice the difference, you can also only make it if you are a seller-type. Don't think this will change anytime since it's been the same since they opened some 16 years ago. They don't know how to compete in Las Vegas hospitality. They have an obsession with Forbes and getting a 5 star ranking so expect secret shopping monthly and if you receive a less-than stellar score you will be coached, people have been fired for this before. They micromanage a lot as well and do not train well. Their software for booking is outdated and slow. Also they are all about the "customer is always right" thing and will do anything to please a guest so don't expect anyone to defend you for the most part they will go over your head and get what they wanted to begin with. Oh they also have too many managers in general because they want one for every shift imaginable so they can babysit you (micromanaging). Too many chiefs not enough indians which is another reason they won't give you a real raise.
    No paid lunches so you work either 9 or 11 hour shifts depending on whether you work 5 or 4 days a week for full time.

    Advice to Management

    - Support your employees
    - PAY A LIVABLE WAGE
    - Don't promote based on friendship, do it based on skill
    - Stop micro managing
    - Don't be so top heavy it's unnecessary


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  5. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Locker Room Attendant in Las Vegas, NV
    Current Employee - Locker Room Attendant in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at Canyon Ranch full-time (More than a year)

    Pros

    60% discount for spa services
    40% discount for salon
    Holiday Bonus
    Opportunities to transfer/move up

    Cons

    Managers don't know what they're doing
    Managers don't last long
    25 cent pay raise a year(under good standing)
    Usually under staffed because new people never last
    Lots of useless rules that make your job harder
    Role playing at meetings
    Monthly training that you learn nothing new
    Coworkers slack off

    Advice to Management

    Learn your job


  6. Helpful (1)

    "Managment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Lenox, MA
    Current Employee - Manager in Lenox, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Canyon Ranch full-time (More than 3 years)

    Pros

    The grounds are nice and kept up well.

    Cons

    The upper management and everyone in HR is rude, unprofessional and condescending .
    They DO Not pay people what they are worth and on top of it treat them like 2nd class citizens. They will therefore continue to experience high turnover. Now that Cranwell is under new management Canyon better watch out this is serious competition and Canyon will not prevail with their current leadership in place.

    Advice to Management

    Get realistic and look at HAYES salary surveys.


  7. Helpful (1)

    "Nail tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon in Las Vegas, NV
    Current Employee - Salon in Las Vegas, NV
    Recommends
    Neutral Outlook

    I have been working at Canyon Ranch full-time (More than 3 years)

    Pros

    Flexible, great hours, busy. Easy work.

    Cons

    No company culture. No room for growth. No recougnition from upper management.

    Advice to Management

    Lead your people. Follow through with clear vision and defined culture. Pay competitive commissions. Grow top producers and let underachievers fire themselves.


  8. "cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Tucson, AZ
    Former Employee - Line Cook in Tucson, AZ
    Recommends
    Neutral Outlook

    I worked at Canyon Ranch full-time (More than 10 years)

    Pros

    prep cook salads,fruits and vegetables

    Cons

    standing up to long in one place

    Advice to Management

    they do not understand the employees very well


  9. "Wonderful Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Tucson, AZ
    Current Employee - Licensed Massage Therapist in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Canyon Ranch part-time (Less than a year)

    Pros

    Excellent perks of employment, beautiful environment to work in. I enjoyed the experience.

    Cons

    None experienced during my time there

    Advice to Management

    I encourage you to continue in the beautiful vision that is Canyon Ranch. Thank you for my experience there!


  10. "Good workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Canyon Ranch (More than 5 years)

    Pros

    Some pros of working at Canyon Ranch are access to gym and programming. It is nice to be able to work out or enjoy a lecture during the work day.

    Cons

    Cons are low wages in some departments and high turnover in some departments.


  11. "People Services Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist in Lenox, MA
    Former Employee - Benefits Specialist in Lenox, MA
    Recommends
    Positive Outlook

    I worked at Canyon Ranch full-time (More than a year)

    Pros

    Great work life balance, benefits of living a healthy lifestyle, great community of staff members, loving atmosphere, opportunity for growth and development, supportive leaders

    Cons

    turnover in some departments, need for clearer communication


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