Cardtronics Reviews | Glassdoor

Cardtronics Reviews

Updated September 17, 2018
110 reviews

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2.6
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Cardtronics CEO and Director Steven A. (Steve) Rathgaber
Steven A. (Steve) Rathgaber
64 Ratings

110 Employee Reviews

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Pros
Cons
  • "I know that is a part of IT, but it's just something worth mentioning when considering salary and work/life balance" (in 7 reviews)

  • "Long hours, Terrible management, favouritism, and you can t plan a social life" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Systems Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cardtronics full-time

    Pros

    Great Co-workers and solid benefits
    Company Outings

    Cons

    Pay should be higher and raises should reflect performance.
    No Paternity Leave
    Constant Change and Little communication within company


  2. Helpful (1)

    "Sr. System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Houston, TX
    Former Employee - Senior Systems Engineer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (Less than a year)

    Pros

    Manager let you prioritize and plan by yourself to resolve issues

    Cons

    Politic and small team with little experience brought in by Management to control the main Team.

    Advice to Management

    highest level Management should known your decision affect and should base it on professional evaluation.

  3. Helpful (1)

    "Aggressive promises of sales, places expensive expedites in other departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Armored and Cash
    Former Employee - Armored and Cash
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than a year)

    Pros

    Meeting some fantastic people. Wishing I could meet many of them based at other offices across the country. Intention of the company was 'feel good' but seemed to fall away. Pay was competitive, but not based on actual work completed.

    Cons

    Working with micro-management meant that management didn't have enough to do, or gave us their work while they would go off to have lunch or meet at the main office for fun activities and nights out on the town of Houston. The stink really does roll down hill here. So, look out for your department taking the blame. Sales department/account relations would really try to pull quite a few expedites, creating a huge cost issue for most of cash departments/armored departments and warehouse deliveries. Expectations were out of hand. Difficult some days to leave to use the restroom for fear of missing a phone call that was very time sensitive. Felt like chained to a desk and babysat by heavy-tempered management.

    Advice to Management

    Pay attention to what is coming in from sister departments and protect your employees. They are all you have. Realistic communication and better pay for overworked employees is vital. Provide realistic breaks. Cash and Armored don't get the same break time as the rest of Cardtronics.


  4. Helpful (1)

    "Underpaid slavery devastating employees lives one office at a time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst
    Former Employee - Technical Support Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than 5 years)

    Pros

    The local office was great.

    Cons

    Corporate was and is a total nightmare. The worst communication I have seen in any company. 60+VP positions for a company that had approximately 600 employees.

    Advice to Management

    Stop creating more problems then you solve. Stop the "fire, ready, aim" business plan you have been using forever. Actually, value your employees because there are some great people working for you that you don't deserve.
    Your demands on your underpaid employees are actually physically and mentally devastating your employees. You expect every ounce of blood from your employees while giving them next to zero support. I can only define this company's actions as "Evil".


  5. Helpful (1)

    "Command Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Frisco, TX
    Current Employee - Customer Service Representative in Frisco, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cardtronics full-time (More than a year)

    Pros

    The food they maybe bring in.

    Cons

    Low pay, micro-manage, managers disrespect each other, sinking ship, no light at the end of the tunnel, insurance sucks, everyone just trying to figure it out, unorganized. Why go build a gorgeous building when you have employees who hate their Job and there is no raise. Only work here if you just have to work here other than that be prepared to work like a slave with no extra pay.

    Advice to Management

    Learn your Job first


  6. Helpful (4)

    ". . ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Account Coordinator
    Former Employee - Merchant Account Coordinator
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cardtronics full-time (More than a year)

    Pros

    Benefits
    Pay and decent
    A good mix of easy and difficult inquiries so there was always something to do.

    Cons

    High learning curve (takes 8 months to a year to be fully trained)
    Poor communication between departments
    Upper management did not seem to care about our department
    Constant SOP changes so you were never sure if what you were doing was correct
    Little opportunity for growth/promotion.

    Advice to Management

    When the survey on employee outlook totals less than 30% positive you should look inward and do department audits to see how each department works and how to assist them in doing their jobs instead of "cutting costs" by closing the offices with experienced employees and expecting the replacements to be at the same level as the outgoing employees even though it takes upwards of a year to be fully trained and comfortable.


  7. Helpful (6)

    "Does it even matter?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Houston, TX
    Former Employee - National Account Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than 3 years)

    Pros

    Good benefits, good schedule depending on supervisor and how much butt you kiss.

    Cons

    Favoritism, unprofessional associates, the place is just ghetto. They've been through 4 CEO's in 18 months? Reactive approach to problems. Closed multiple dept in Houston office and relocated their favorites to Dallas. Do yourself a favor buy a hot dog cart instead of applying here, you'll have less stress and more money in the long run.

    Advice to Management

    Burn it all down and start over, everyone from management down.

  8. Helpful (1)

    "Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy job ok pay
    bad salary

    Cons

    Bad shifts poor management
    Boring and tedious

    Advice to Management

    Reward hard worker more


  9. Helpful (1)

    "Mismanaged potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than 5 years)

    Pros

    The office is centrally located, great PTO accrual.

    Cons

    Poor work life balance, inadequate employee support for the growing work load, poor financial compensation for experience and skill, lack of established processes, poor leadership, rigid office culture and lack of employee growth potential.


  10. "It's an ok job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cardtronics full-time (More than 3 years)

    Pros

    low stress work environment
    new offices will probably be nice

    Cons

    poor benefits and pay
    declining industry
    really struggled writing 5 words for pros

    Advice to Management

    Increase benefits and monetary compensation. Vague values cannot replace that.


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