Cardtronics Reviews | Glassdoor

Cardtronics Reviews

Updated May 30, 2018
102 reviews

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2.6
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Cardtronics CEO and Director Steven A. (Steve) Rathgaber
Steven A. (Steve) Rathgaber
58 Ratings

102 Employee Reviews

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Pros
Cons
  • "I know that is a part of IT, but it's just something worth mentioning when considering salary and work/life balance" (in 7 reviews)

  • "Long hours, Terrible management, favouritism, and you can t plan a social life" (in 4 reviews)

More Pros and Cons

  1. Helpful (3)

    "By far the best company I have worked for. Plans to make it a permanent career with room to grow within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cardtronics full-time (Less than a year)

    Pros

    The benefits and pay are great, my management is professional, polite and courteous to others needs outside of work. We do routine private reviews to try and maintain goals. Company often brings in lunch and we celebrate office birthdays each month with cupcakes baked by one of our own.

    Cons

    High call volume and odd shifts with majority having no weekends off in my department seeing that it is the Command Center. (The pay is compensated for working weekends, so even then the company does right by the employee.)

    Advice to Management

    Keep doing what you're doing and taking care of employees. I am very happy to have been hired with Cardtronics and have intentions to make it my permanent employer.


  2. "Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy job ok pay
    bad salary

    Cons

    Bad shifts poor management
    Boring and tedious

    Advice to Management

    Reward hard worker more

  3. Helpful (3)

    "Does it even matter?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Houston, TX
    Former Employee - National Account Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than 3 years)

    Pros

    Good benefits, good schedule depending on supervisor and how much butt you kiss.

    Cons

    Favoritism, unprofessional associates, the place is just ghetto. They've been through 4 CEO's in 18 months? Reactive approach to problems. Closed multiple dept in Houston office and relocated their favorites to Dallas. Do yourself a favor buy a hot dog cart instead of applying here, you'll have less stress and more money in the long run.

    Advice to Management

    Burn it all down and start over, everyone from management down.


  4. "Mismanaged potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cardtronics full-time (More than 5 years)

    Pros

    The office is centrally located, great PTO accrual.

    Cons

    Poor work life balance, inadequate employee support for the growing work load, poor financial compensation for experience and skill, lack of established processes, poor leadership, rigid office culture and lack of employee growth potential.


  5. "It's an ok job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cardtronics full-time (More than 3 years)

    Pros

    low stress work environment
    new offices will probably be nice

    Cons

    poor benefits and pay
    declining industry
    really struggled writing 5 words for pros

    Advice to Management

    Increase benefits and monetary compensation. Vague values cannot replace that.


  6. Helpful (3)

    "With a speech of core vaules Cardtronics Removes its core."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cardtronics full-time (More than a year)

    Pros

    I have made many valuable connections with customers and co-workers.

    Cons

    New CEO Ed West Announced exciting upcoming news on a Friday. On Tuesday he laid off the core Operations component as a decisive move to relocate it to Frisco. He sited loss of a big client as the move while hailing brand new glass tower offices with gyms and Starbucks in front of those that build the company over the past 25 years that he was letting go.

    Advice to Management

    Your core was where you sat on. Its what drove your customers to stay. The loss of the big client was impact only because your putting your eggs into the wrong baskets, Cash is not king digital is here and the failure to embrace it will be the downfall.


  7. Helpful (1)

    "(From manager) Sinking ship/ vp and higher all blowing smoke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cardtronics full-time (More than a year)

    Pros

    Some of the people and pay sort of. There isnt much beyond that. They do offer lunch sometimes. There is nothing else, this is like playing for the browns

    Cons

    Where to begin. Anyone manager or lower is a nothing. Title of vp or higher is all that matters. Lots of hype about new execs, all smoke and mirrors. They will fire people in a heartbeat just to save cost. They are losing money fast. Sinking ship, horrible culture, coming here worst decision.

    Advice to Management

    Just sell already, your getting slowly surpassed and losing customers. More competition will kill your stone age ways.

  8. "Shipping / Receiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Cardtronics full-time

    Pros

    Good team i worked with

    Cons

    Management Doesn’t recognize good talent reviews are not accurate


  9. "Company is Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Cardtronics full-time

    Pros

    New management is in place with good ideas and correct priorities. Company puts on many events, lunches, etc.

    Cons

    There is some resistance to change and different ways of doing things. Many people look to pass on work instead of taking it head on.

    Advice to Management

    It will take time, but the culture of the company needs to be improved to something that rewards hard work, mediocrity has been acceptable for far too long.


  10. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cardtronics full-time

    Pros

    Good, stable company. Decent pay. Great co-workers. Management is personable and fair.

    Cons

    Could use a little improvement in general organization. Was told to forget everything I know immediately follow a training that lasted several weeks.

    Advice to Management

    Update training to better reflect real job function.


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