Carpenter Technology Reviews | Glassdoor

Carpenter Technology Reviews

Updated September 17, 2017
77 reviews

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2.6
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Carpenter Technology CEO Tony Thene
Tony Thene
25 Ratings

77 Employee Reviews

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Pros
Cons
  • Upper management is destroying the company (in 7 reviews)

  • The job becomes your life, very little work life balance (in 4 reviews)

More Pros and Cons

  1. "Great place of employment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Manager in Heidelberg, PA
    Current Employee - Production Manager in Heidelberg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carpenter Technology full-time (More than 10 years)

    Pros

    Wages, employees, management, benefits, focus on safety, yearly bonus, personal growth, stability, holidays, vacation days, guaranteed weekends, training, job bidding, 401k plan

    Cons

    Employees work extensive amount of overtime. Management should like at implementing a program that will relieve / eliminate overtime. Overtime / labor is a huge cost that affects Carpenter's bottom line.


  2. Helpful (8)

    "Customer Service Department has fallen apart."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carpenter Technology full-time (More than a year)

    Pros

    Good company name to add on a resume. Steel & specialty metals production for various markets.

    Cons

    Management is a revolving door of unqualified puppets. Other department heads/managers are the ones who actually run the department.
    Micro managing will not do anything besides drive the good workers away. And don't bother being a good productive worker because they will take complete advantage of you and false promise you more money or better job titles that never come.
    Company was great up until 2016 when drastic changes started. The customer service department became the focal point of blame for issues outside of the departments control. This strategy has forced almost all of the experienced and productive workers out, and now the department is run by first time managers. Customers are dealing with new reps a few times a year.. Is that anyway to do business???
    The department has become an entry level platform for employees to put on their resume and get jobs elsewhere.

    Advice to Management

    Stop focusing on your own growth and stop exploiting the people who work hard and reward them!!! Or else the people who actually get the work done will keep leaving. Look at your disgusting turn over rate. It will just keep getting worse.

  3. "Carpenter"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carpenter Technology full-time

    Pros

    Compensation is very good for the area

    Cons

    Benefits disappearing over the last 5 years


  4. Helpful (1)

    "Don't bother applying.... You will leave as fast as others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader in Reading, PA
    Former Employee - Leader in Reading, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carpenter Technology full-time (More than 3 years)

    Pros

    Good Benefits and Pay.....
    Good bullet point on resume....

    Cons

    No work-life balance.
    Upper management playing head games.
    Not hiring enough people which leaves you to do the work of 2 or 3 employees
    Many employees are being driven out or have decided to take their experience and leave to a better company.

    If you decide to work there - watch your back

    Advice to Management

    Start supporting the employees that get the work done.


  5. Helpful (8)

    "Not the company it was.. Save your time and don't bother!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Reading, PA
    Former Employee - Business Development Representative in Reading, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carpenter Technology full-time (More than 10 years)

    Pros

    Good benefits for the most part.

    Cons

    Inexperienced management makes for very low morale among co-workers and high drop rate. Most people doing work of 2-3 people, with no help from management because they are clueless. Brow beat to get job done, with unrealistic department metrics. Even when trying to better yourself and move up in the company, you're held in current role for 6+ months - due to a hiring freeze to betray to the stock holders the company is making a profit.. all a smoke screen..
    Anyone with any experience and knowledge gave up and either quit or retired. It's very sad, as being a company that's been around for 128+ years and the place you'd be lucky enough to work for... complete opposite today!
    It's very sad that everyone that you work with is looking 'outside' the company for new career - even co-workers with 10+ years at the company..

    Advice to Management

    It's baffling that your company is a multi-billion $ company, yet you leave 25 yr olds to manage a group of people with no experience or knowledge to lead.


  6. Helpful (5)

    "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, PA
    Former Employee - Anonymous Employee in Reading, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good company name to work for and good pay.

    Cons

    Catty and inappropriate gossip between managers. Managers constantly talking down and behind other employees backs.

    Advice to Management

    Learn to act like leaders. Feels like the management was chosen out of lack of options rather than qualifications. One day I asked why "mangment" won't make eye contact with you and say hi or good morning when you pass them in hallways and was told "we use our customer service for our customers, not our colleagues." This is just one instance of the horrible corporate culture that lead me out of there.


  7. Helpful (4)

    "Confidential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - N/A in Caro, MI
    Current Employee - N/A in Caro, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Carpenter Technology full-time (Less than a year)

    Pros

    Salary is median for stress level and time commitment. Major gap between middle management and senior executive group. Doing more with less people and not replacing those who left is taking it's toll on everyone. No pros at this organization. Ask anyone in the production or middle management levels.

    Cons

    Top Management is very condescending and they bully middle management. Expect long hours during the week and time in on the weekends. Targets are always stretch goals with no in-between. All blame is on the middle management group no matter the efforts.

    Advice to Management

    Treat others as you would want to be treated. Recognize that your bonus target should not dictate how you treat employees to achieve it. The board of directors should evaluate overall moral and the mass exodus of employees which continues.

  8. Helpful (4)

    "The 'Carpenter' that once was, is no more."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Reading, PA
    Former Employee - Customer Service in Reading, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carpenter Technology full-time (More than 3 years)

    Pros

    Good company name to put on a resume.

    Cons

    Management sells their employees on 'free dreams' (an actual term they use behind closed doors). They sell you on the promise of a better work life, better pay and better opportunities, knowing full-well they have no intention of doing so. Imagine running on a treadmill with a carrot dangling 5 ft in front of the machine, you can run as fast as you like, you're not catching that carrot. Customer service reps are taught to not ask questions and follow blindly, the term 'drinking the kool aid' is fitting for this environment. To management, we're all just a number. My experience is just one of many from customer service.

    Advice to Management

    'Management' -- You're in over your head. You were selected because other managers left and there was a lack of applicants. It's time to rethink what you 'think you know'. Start investing in your people by improving the office work culture and caring about your employees, otherwise turnover is going to continue at alarming rates. Stop trying to climb 'the ladder'. The ladder is burning from the top down anyway.


  9. "Manager review. Heading the right direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carpenter Technology full-time

    Pros

    Heading in a positive direction

    Cons

    Ongoing significant drive to change culture and the way of doing business is stressful for many employees

    Advice to Management

    Stay on track. Continue to drive improvement.


  10. Helpful (3)

    "Stop now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Reading, PA
    Former Employee - Former Employee in Reading, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carpenter Technology full-time (More than 3 years)

    Pros

    Company has very knowledgeable employees.
    Excellent pay
    Good working conditions

    Cons

    Upper management is destroying the company
    Understaffed
    Driving excellent employees out the door
    Loosing knowledge by the day

    Advice to Management

    The path chosen is not leading you or your employees in the right direction.


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