Choco reviews

4.0

73% would recommend to a friend

(155 total reviews)

Dan Khachab

80% approve of CEO

65% positive business outlook

Choco has an employee rating of 4.0 out of 5 stars, based on 155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choco employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

155 reviews
1.0
Jan 19, 2024

Don't work here unless it's your last resort. Even then, just don't.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great on a personal level. Most are easy to get along with, and they all came to work for a mission. 25 days PTO + holidays is nice

Cons

- Strategy changes constantly in every department. Leaders will forget the strategy they set for the week or month, then blame employees for acting on the newest piece of information - Sales reps don't get communicated their goals until mid-month, and we're asked to lie about the quality of tools to users. Consequently, the reps who do lie and close bad deals are seen as "rockstars," and the rest of the team is left to deal with unhappy users - Leadership has a bias towards men. They play favorites and make no attempts to hide it - Leaders complain about culture, but when they come into the office, most will stare at their computers and make no efforts to engage. This excludes the CEO, who does make an effort to individually speak to everyone when he is in the offices - On the other hand, CEO said on a company-wide call that he doesn't believe in work-life balance, and that he wants people who are 100% committed to Choco - Pay is terrible. There's really no sugar-coating that. And goals are restructured constantly to make it increasingly difficult to achieve 100% - Senior leaders in HQ will point the finger at anyone but themselves. Refuse to acknowledge their poor management, strategy, or even weaknesses of the technology itself as a potential reason for failure. Without fail, the blame lands on individual employees' efforts, intelligence, or abilities. At the end of the day, they only care about padding numbers to look good to investors. They force their expectations on you with an iron fist, with no room for discussion or disagreement. Drink the kool-aid and pretend everything's fine, or be considered a low performer.

avatar
Choco Response
2y
Thanks for sharing your insights and it is nice to read you valued our benefits, camaraderie among coworkers, and the CEO's active engagement. We firmly recognize the importance of dedication to our mission in building a strong and engaged team, however, we don’t compromise on our well-being, being fair and customer-centricity. At Choco, we trust and empower our team members to take ownership of their schedules, prioritize what matters most, and speak up when we need to do better. This is further supported by our company policies, including taking 25 PTO days, a one-month paid sabbatical after four years of service, remuneration based on a compensation framework, and quarterly development checks. Thanks again for leaving your feedback and we wish you all the best in your future endeavours.
3.0
Dec 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with an engaged international team A lot of ownership Coworkers want to help you succeed Young and impressive hires Provided virtual counseling during Covid-19 to help with work-related stress

Cons

Interviews were unprofessional and constantly canceled without notice Obvious favoritism from upper management Sweeping obvious problems under the rug instead of addressing them The health and safety of employees are low on the priority list

2.0
Jan 15, 2024

Great industry, poor vision

Recommend
CEO approval
Business Outlook

Pros

The people for the most part were passionate and nice to work with. Working with restaurants, chefs, suppliers was a lot of fun and the product was decent.

Cons

Extreme micromanagement across all individuals regardless of performance. Leadership became obsessed with vanity activity metrics instead of outputs. Having to send daily checkouts of calls, call time, etc felt very elementary and weird considering the data is all in salesforce for everyone to see. Comp plans constantly changing, with no notice we'd be told a week in to the month sometime that our commission structure will be different this month (always in a way that made it so we essentially would get a paycut) The last straw was when they pressured all the employees in to giving up all their vested equity due to a mistake that leadership had made.

avatar
Choco Response
2y
Thank you for sharing your feedback. We are glad to hear you found the people at Choco to be passionate and the work with our restaurants, chefs, and suppliers to be an exciting industry! At Choco, metrics drive us to get better as a team and hold each other accountable. We will note your feedback to continue refining our approach to ensure a supportive environment and continuous effort for transparency. We appreciate your time at Choco and wish you success in your future endeavors.
Viewing 1 - 3 of 155 Reviews

Glassdoor has 221 Choco reviews submitted anonymously by Choco employees. Read employee reviews and ratings on Glassdoor to decide if Choco is right for you.