Client Intellect reviews

This company while decent, does have some glaring faults, the first one being that the salary is ridiculously low. I like the many others before me were on a 90 day probationary period (or whatever you want to call it) and if after 90 days if they're satisfied you make the cut and you end up moving up to a higher position with apparently higher pay (They pay scale is never specified). The amount that you are paid to start out, I will not disclose but I will say this it's really low for the type of job that you are doing. I'm talking about the same type of money someone from Geek Squad may get, the starting techs should be paid around $3-$5 more per hour. Regardless of it being a probationary period, for a person to be paid less money than a similar person doing Help Desk to do a job where you are managing servers all over the world is insane. The next problem I had with Client Intellect is you rarely get overtime, even the employees that were there, some of them got overtime but it was very small the reason being is they are a 24/7 company and work around the clock, but still knowing that the option could potentially be available would drive more people to take the opportunity up and make more money in the process. Time management for breaks wasn't that bad but I felt like over time they started looking at what time I was going for lunch, however I could be paranoid here. One of my other concerns with Client Intellect is you literally had no rating scale. They never told you how you were doing at all within that 90 day period, how are you suppose to compare yourself to your peers when the managers aren't giving you any feedback? For example, I may have spoken only one time to my Manager where he briefly mentioned it might be time to start tackling the harder tickets, the problem with this is some of these tickets are hard to take because the technicians who have been there for a long time tackle these issues as soon as they come in the queue. So the management when it came to assess how you were doing it was really poor because there is no rating scale. Finally, my last issue and the issue others here have mentioned have been that I was fired without warning and with no explanation. When I was let go I was never told why I was let go and I never asked. I know that for security reasons companies don't like to tell you in advance that you are going to be terminated but still, I think the company needs to do a better job of explaining the termination. Saying that someone wasn't the right fit doesn't always cut it, at the very least give a explanation as to why you weren't the right fit. At the very least I will give them props for telling you that you are terminated face to face instead of telling you on the phone or emailing you and telling you not to come back. Luckily God was good and I landed a better job paying about $10 more an hour less than a month later.

24/7 work hours can be rough, but your shift stays pretty static for the most part. Given the fact that the largest part of Client Intellect is it's support staff, you do deal with issues on a day to day basis. That can lead to some intense customer interaction, but nothing that would otherwise be absent anywhere else I suppose (and certainly far from the level I've experienced elsewhere.) I suppose some might also consider the visibility of your actions as a potential negative. As long as you do your best to provide customer service and exhibit an ability to learn and apply knowledge, that really should not be an issue.